Project Technical Support
Resume:
KAMESH N
***********@*****.***
Objective
Looking for prospective career to use my talents for the development of the Organization and grow with the Organization
Work Experience
Bachelors of Business Administration and vMware Certified Professional certified with 15 years of IT Industry Experience in System Administration . Worked as Knowledge Transition Lead for bringing in QBE project from IBM to CSC and on boarded the QBE project and trained the co-employees for successful running of the project and created many scripts for exposing the internals in the QBE Account. Having onsite experience in Malaysia for business needs to train, inspect, monitor and deployment of the project and worked, interacted and supported clients in US and UK time zones
Organisation IBM India
Duration May 27 2016 – Tilldate
Designation Technical service specialist
Account Amex, Millercoors, Direct Energy, AVIS Budget group
Roles and Responsibilities
Fully automating server build and migrations
Writing scripts on powershell, powercli, vbscript, bat script
Forming the process for Global Server Build Team
Working on identifying the security leaks in the patching process
Automating TSM, TEM, Netbackup, ITM
P2V and V2V migrations
All tasks related to Windows and vMware
Automating the server build process
Patching through IEM
VM Provisioning
Installing and Configuration of Windows physical servers and vms
Consulted Global server build team
Updating of vmware tools
Doing health checks in Vms, esx hosts
Troubleshooting esx host issues
Worked on knowledge transition
Training the new employees and deputing in the projects
Working on CCS (Symantec Control Compliance Suite), SCSP (Symantec Critical System Protection
Organization
COMPUTER SCIENCE CORPORATION
Duration
FEB 19 2014 - FEB 9 2016
Designation
Professional 1 : SYSTEM ADMINISTRATOR
Project
QBE
Designation
Knowledge Transfer Lead
Actively participated in knowledge transfer from IBM to CSC
Involved in breaking the scripts which was internally executed
Designed the Knowledge Transfer document for retrieving the data from client and IBM
Integrated information's from IBM to CSC and trained the employees from CSC to work in the project without any flaw
Handled the first severity 1 issues in the new project
Worked on boarding process of Million Crore Account (QBE) to CSC
Interacted with QBE client for successful running of the project
Training the new employees and deputing them in concerned projects
Project
Network Rail
Roles and Responsibilities
Writing powershell, vbscript and DOS batch scripts to automate daily tasks
Using PAL to analyze the performance monitor reports
Doing post checks for newly deployed servers in Windows 2012
Worked on Service now and remedy to resolve tickets
Worked on DNS issues
Worked on projects like ESX host upgrade, vcenter upgrade and scripting automotive projects
Working with the Cloud team to do post checks upon migration
Creating the datastore for storing VMs and data
Deploy Virtual Machines and use Clones, Snapshots, templates, Resource pools
Health Check for VMs and ESX host
Assigning storage to esx host
Configure HA, DRS
P2V and V2V conversion
Physical Server building and Virtual server building
Handling the day to day tickets
Writing scripts extensively in vbscript, powershell, powercli to automate tasks
Working DNS tickets
Handling Wintel Tickets in performance related issues
Using Perfmon, process explorer
Server Building VMs and physical server
Project
RMG
Roles and Responsibilities
Writing powershell, vbscript and DOS batch scripts to automate daily tasks
Working on day to day tickets
Stabilizing the Account due to resource crunch
Working with the team mates to assign work to co employees
Organization
HCL TECHNOLOGIES
Duration
Feb 10 2012 - Sep 15 2013
Designation
Specialist
Project
AMD
Roles and Responsibilities
Providing support for US customers in Windows Server and vMware
Physical Server building and Virtual server building
Write script in powershell, powercli, vbscript and DOS(Batch script) for automation of day to day tasks
Installation and configuring of ESX Servers, vSphere Client and vCenter Server
Creating the datastore for storing VMs
Assigning storage to esx host
Deploy Virtual Machines and use Clones, Snapshots, templates, Resource pools
Health Check for VMs and ESX host
Configure HA, DRS
P2V and V2V conversion
Installing, Configuring and troubleshooting NLB and Microsoft Cluster
Configure NLB
Manage the print server and troubleshoot issues
Monitoring server using HP Openview
Provide technical support to development team
Handling issues in Enterprise class Rack and Blade Server servers (HP, IBM & DELL)
Releasing ip's from QIP
Troubleshooting DFS
Resolving C system drive space issues, Memory issues, Processor issues
Deploy software's in the servers using WDS
Customization of Windows 8
Configuring openfiler
Perform Windows Patching and Performance tuning
Working on SEP to add rules and update the SEP
Coordinate with NetBackup team for issues
Working on IIS to resolve issues to Application team
Handling tickets through ITIL Process
Support corporate client services like end-user software packaging and machine imaging deployment, antivirus endpoint protection.
Evaluate and implement state-of-the-art end-user hardware
Communicate with 3rd Party service providers to resolve incidents
Join in bridge and coordinate, communicate and support technical issues on call basis
Organization
SITEL
Duration
21st Apr 2010- 06 Feb 2012
Designation
Customer Support Professional
Process
DELL
Roles and Responsibilities
Handling calls from US and Russian Clients to resolving issues by taking the control of the computer
Configuring and Maintain the VMware VCentre and ESXi host
Implementing new ESXi host based on Requirement
Installation and configuration of windows 2003 & 2008 server in Virtual environments
Installing and Maintaining Web Servers
User administration (setup and maintaining account)
Maintaining Windows Servers / Database Servers
Configure and manage print server
Verify that peripherals are working properly
Quickly arrange repair for server hardware in occasion of hardware failure
Install and Configure IIS Server, HTTP, FTP -DFS Service Environments
Monitor system performance & Create file systems
Setup security policies for users.
Allocating system storage and planning future storage requirements for the database system
Testing, installing, and configuring new and existing hardware and software for servers and small systems
Solving any kind of software related issues in Windows 7,Vista and XP
Installing all kinds of software which is needed
Performing System health checkup and solving registry errors
Data Recovery in all windows platforms and performing Third party Backup’s, Windows Backups and restoring data’s
Password recovery for all Windows OS's
Configuring and troubleshooting any kind router problems
Troubleshooting ISP related problems
Troubleshooting BSOD’s and resolving BSOD’s
Solving spyware and virus problems including removal of rootkit viruses
Solving driver conflicts
Configuring Outlook Express, Ms Outlook, Windows Live mail
Tuning system performance and solving slow performance issues
Installing and Configuring Linux servers
Performed Floor Support
Work as part of a team and provide 7x24 support and on call support
Perform general technical trouble shooting and give consultation to development teams
Received Sitel star award for best performance
Organization
AMITY RESOURCES
Duration
15th Nov 2007 -28 Feb 2010
Designation
Support Engineer
Onsite Experience
To design, implement and deployment of client server module for Healthlink Malaysia
Project 1
Healthlink - Onsite
Roles and Responsibilities
Reporting to the management in weekly basis about average call handling time and Customer Satisfaction Scores
Administering a multi-domain / Active-Directory server environment, over a wide area TCP/IP based network
Install/ Support/ Maintain/ Trouble - shoot various IT Hardware ( Desktop, Server, Laptop,Printers, Peripherals)
Assist with support and hands on activities of network and server infrastructure
Facilitate the timely distribution of departmental information, process and procedures
Ensuring availability of virtualization hosting services for business critical systems such as e-mail, active directory, firewalls, and anti-virus systems
Troubleshoot of Operating system Win98/2000/XP/Vista/Win 7
Installing and Configuring Linux servers
Perform OS level Trouble Shooting and Server Administration
Configure Email Clients
Assisting the team members for technical issues
Updating the OS with latest patches
Setting up inbound and outbound rules in Norton
Installing Domain Controller and configuring user accounts
Sharing new resolution to the team members
Troubleshooting and Configuring Routers
Troubleshooting Internet connectivity Issues for Windows XP, ME and Windows 2000
Configuring wireless network connection for Windows 98, XP, ME, Windows 2000 and Mac OS
Troubleshooting network connectivity issues in Mac Operating System
Configuring Gaming Adapters with the Routers
Configuring routers with wired computer and wireless computers
Configuring Xbox, PS3 with the routers
Troubleshooting ISP related issues
Configuring Access points and Range extenders
Provides advice, training, and 24x7 technical support, participate in an on-call rotation
Project 2
Microsoft - IE7
Roles and Responsibilities
Assist US, Australian and Russians Customers over the call to resolve issues
Reporting to the manger in Customer satisfaction scores
Troubleshooting and resolving Windows XP issues
Troubleshooting and resolving Internet Explorer issues by using the remote tool
Installing flash player and configuring IE for displaying flash related contents
Assisting the team members for technical issues
Troubleshooting ISP related issues
Solving any kind of XP and Internet explorer issues
Major Strengths
Fear of lord
Exceptionally interpersonal and teamwork skills
Adapt to new environment and interested to learn new things
Can handle any type of complicated issues at any given instance
Skills
Primary Skill
Operating Systems
Windows 9x, Windows NT, Windows XP, Vista, Windows 7 / Linux,
Expert
Windows Server
Windows Server 2003 and 2008, 2012
Expert
Physical server
HP, Dell
Virtualization
Esxi 5.5, vCenter Server
Expert
Scripting
Batch, Powershell, Powercli, vbscript, WMI
Expert
W3C Standards
XML
Expert
Web Server
Microsoft IIS, Apache Tomcat
Competent
Certification
VCP - vMware Certified Professional
Educational Qualification
Diploma in Computer Software Engineering from American Computer Society,1998-2000
Bachelors of Business Administration from Annamalai University, 2003-2005
Additional Skill
Completed MCITP Windows 2008 Server Certification course from Sansbound, Chennai
Completed Red Hat Certification (RHCE) course, Sysacademy, Chennai
Completed VDI training course in Vepsun Technologies, Bangalore
Participated in National Level Science Talent Search Examination in 1994 conducted by United Council for Educational Research and Scientific Advancement in Learning
Pursued Hindi Skill Certification Prathamic in 20 Apr 1994 acquired First Class, Oral Examination (Amrut Hindi) in 24Nov 1994, Madhyama in 3rd Oct 1994 acquired First Class
Personal Profile
Date of Birth: 19 Oct 1980
Marital Status: Married
Mother Tongue: Telugu
Languages Known: Hindi, Telugu, Tamil and English
Address: Old No 1/99, New No: 1/50, Kamarajar Road, Chennai 600068
Yours sincerely
Kamesh.N
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