Customer Service Sales

Daniella Nicolaou

**** ********* **. **** ******, Florida 32128 770-***-**** ****************@*****.***

Objective

To obtain employment within a progressive organization where I can utilize my skills and experiences to contribute to my team and meet or exceed the goals and challenges of the position.

Education

BACHELOR OF APPLIED SCIENCE IN SUPERVISION AND MANAGEMENT 2017 - DAYTONA STATE COLLEGE

ASSOCIATE IN ARTS 2014 - 2016 PALM BEACH STATE COLLEGE

Professional Experience

DIRECTOR OF SUMMER YOUTH COLLEGE PALM BEACH STATE COLLEGE 2016 - 2017

Developed, coordinated and supervised a STEM summer program that was held on a college campus. Hired a staff of highly professional certified teachers as well as college students and interns. Provided leadership and guidance throughout the program to all staff. Constructed and organized lesson plans, class rosters and supply lists for each class. Created marketing campaigns throughout the county to provide information to parents and children who were interested in our program. Maintained a safe environment for camp and implemented benefits-based childcare activities.

INTRIM TEACHER FOR 4TH GRADE AND ESE FOR K-8TH FRANKLIN ACADEMY OF BOYNTON BEACH 2015 – 2017

In the absence of the full time classroom teacher, I provided instruction, encouraged student's progress, and managed the learning environment within a 4th grade classroom. Developed lesson plans; created, administered, and graded tests/assignments; participated in parent-teacher conferences; and attended school related functions when needed. Provided one-on-one learning with children that developed learning disabilities for all subjects. Participated in IEP (Individual Education Plan) meetings along with ESE coordinator to provide key details to parents about student’s progress and their goals for the duration of the year.

ADMINISTRATIVE MARKETING ASSISTANT ALL IN SPORTS AND FITNESS 2015 - 2016

As a newly created non-profit organization in Palm Beach County, I assisted the owners of ALL IN Sports and Fitness in creating brand awareness, carrying out marketing campaigns, and organizing business-related paperwork. Additionally, I had the privilege of assisting the Program Directors in coordinating youth sports programs for the community.

NANNY 2015 – 2016

Responsible for supervising 3 children, ages between 5-10, 5 days per week. Reinforce family moral and value systems consistent with parental beliefs, needs, and desires. Tasked with implementing benefits-based activities for children consistent with developmental goals of the parents. Utilize skills and abilities learned in professional childcare to manage conflict resolution and problem solving issues. Prepare healthy choice meals, tend to safety and first aid needs, and evaluate of chore and homework completion.

PROGRAM COORDINATOR RONNIE LANE FITNESS 2015 – 2016

Assembled programs based off of athlete’s ability to perform. Structured numerous fitness guides and implemented them throughout programs.

REGISTRATION & SALES COORDINATOR MACON GYMRATS 2014 – 2016

Implemented and directed youth and parents while coordinating various programs within the company. Managed all registrations, and sales. Provided assistance in managing partnerships throughout Palm Beach County and surrounding cities. Documented all customer charges - registrations, cancellations, check requests, etc. Responsible for recruiting youth and parents through outreach events and community engagement programs.

ASSISTANT MEMBERSHIP & PROGRAM COORDINATOR DEVOS-BLUM FAMILY YMCA 2012 – 2016

Since 2012, I had the privilege of serving Palm Beach County communities and families as a representative of the DeVos Blum Family YMCA of Boynton Beach in multiple capacities. Originally hired as Assistant Sports Coordinator in the Sports Department, my commitment and dedication to our mission and vision was rewarded with an opportunity to further apply my skills and abilities within multiple departments including Membership, Health & Wellness, and Youth & Family Services. My positions have included Membership Sales, Wellness Assistant, and After-School/Camp Counselor.

Created, implemented, and managed facility’s 1st Youth Volleyball Program for ages 5 – 15, including up to 50 players.

Assisted Sports Director in overseeing daily operations of Youth Sports Leagues, including over 500 weekly players.

Responsible for recruiting youth & adult sports participants, managing teams, and coordinating schedules.

In the absence of our Sports Director, I was tasked with managing 4 part-time staff and overseeing weekday practices.

Maintained a safe environment for after-school/camp programs and implemented benefits-based childcare activities.

Conducted daily performance evaluations for children and communicated progress reports with parents and families.

Responsible for Membership sales, retention, and customer service for a facility housing over 8,000 members.

Provided guidance, motivation, and customer service for members in the fitness center to achieve their wellness goals

Certifications & Related Skills

CERTIFICATIONS

Phlebotomist

Electrocardiogram Technician and Patient Care Technician

American Red Cross Infant, Child, and Adult CPR/AED and First Aid Certification

RELATED SKILLS

Excellent interpersonal and communication skills, both verbal and written

Self-starter and ability to work independently as well as within a team atmosphere

Proficient in a variety of computer and technical skills – Microsoft Word, PowerPoint, Excel, Publisher, Social Media

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