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Customer Service Engineer

Location:
Cary, NC
Posted:
August 15, 2017

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Resume:

Sunil Jain

ac1ubx@r.postjobfree.com

OBJECTIVE

A results-driven, customer-focused, articulate and analytical Senior Software Engineer with over 18 years of industry experience interested in a position of a senior software analyst/engineer at your organization.

KEY STRENGTHS

●Exceptional customer service skills and experience working in a fast-paced, deadline-oriented environment

●Outstanding technical skills; able to quickly learn new concepts and technologies

●Extensive experience in .NET 2005/2008 environment, SharePoint 2010/2013

TECHNICAL SKILLS

Languages

Microsoft .NET 2005 including VB.NET, CSS, Html, SDLC, ASP.NET, ASP, MS SharePoint 2010/2013, SharePoint Designer 2010/2013, InfoPath 2010/2013, Nintex 2007/2010 workflow, PowerShell, C/C++, Visual C/C++, C#, MSSQL 2003/2005/2008, Visual Age C++, Shell Scripting (C-Shell, Korn Shell, etc.), UML, Perl, MS Access, Wise 8.03, JavaScript, Java, Crystal Reports, T-SQL, IIS 5/6, LL BL Gen Pro OR Mapper

PROFESSIONAL EXPERIENCE

Xenith Bank, Raleigh, NC March 2013-February 2017

SharePoint Developer & Support Specialist

Initiated requirements gathering with stakeholders as part of the initial discussion

Designed and developed InfoPath forms for various groups across the organization

Created workflows using SharePoint Designer to enhance functionality and automation of the forms

Created personalized pages for different users across the organization to better assist them with their tasks as they pertained to SharePoint

Provided user training as well as online demos of the products designed and developed

Upgraded InfoPath 2010 forms to 2013 version as part of SharePoint upgrade process

Created and modified reports for the mortgage division. The reports were generated using SSRS with MS SQL 2008 R2

Poyner Spruill LLP, Raleigh, NC March 2010-January 2013

IT Solutions Developer

●Created InfoPath 2007/2010 forms for various sections within the company as well as external users. Forms deployed on SharePoint 2007/2010 with Nintex 2007/2010 workflows.

●Supported e4close, a web-based application used both by internal as well as external users using .NET 2005 (VB.NET, C# and ASP.NET) with MSSQL 2005.

●Supported users using various applications throughout the organization.

●Created various PowerShell scripts to automate daily tasks as well as new user requirements.

CISYS, Inc., Raleigh, NC January 2008 - October 2009

(Contract to Hire through Alphanumeric Systems Inc.)

Sr. Software Engineer

Web Pericoital EDC application

●Implemented a Web EDC for Pericoital study using .NET 2005 (VB.NET and ASP.NET) with Microsoft SQL 2005 as the database.

●Involved in the design, analysis and development of all the modules as per client requirements.

●Included a module which converted EDC data into CSV files which was then sent to a central client location using Leapfile client.

●The CSV files along with database backup was sent as a single zip file.

●Developed another module that processed the zip file and uploaded them into another SQL 2005 database at client's main site for further analysis.

●Used Microsoft SQL Reporting Service to create printable versions of the forms to satisfy FDA regulations.

●Created the IQ documentation for client to assist in installation of the system on laptops at different sites.

●Environment: ASP.NET, VB.NET with Visual Source Safe as source control, MSSQL server 2005 as the database.

IACUC Application

●Planning, designing, configuring, implementing, deploying, maintaining, & securing SharePoint sites

●Consult & collaborate with development team to understand objectives & requirements and translate into solutions.

●Developed the IACUC SharePoint portal using SharePoint 2007.

●Designed and developed workflows for these forms to route them to the correct group/person.

●The forms were designed to collect vital review attributes that are then emailed to the correct group/person based on the workflow.

●Designed and developed forms using Microsoft Infopath 2007.

●Designed and created custom workflows using Microsoft Visual Studio 2008.

●Environment: Sharepoint 2007, Microsoft Infopath 2007 with C# used to create custom workflows.

IRB Application

Planning, designing, configuring, implementing, deploying, maintaining, & securing SharePoint sites

●Consult & collaborate with development team to understand objectives & requirements and translate into solutions.

●Designed and developed the IRB system using SharePoint 2007 and Infopath 2007.

●Created forms and the associated content types in SharePoint.

●Designed and developed workflows for these forms to route them to the correct group/person.

●The forms were designed to collect vital review attributes that are then emailed to the correct group/person based on the workflow.

●Designed and developed forms incorporating complex skip patterns using Microsoft Infopath 2007.

●Designed and created workflows using Microsoft SharePoint Designer 2007.

●Environment: Sharepoint 2007, Microsoft Infopath 2007 with Sharepoint Designer used to create custom workflows.

Validated Web based EDC System

●Designed and developed a validated web based patient registry for a CRO client that allowed the end user to manage and maintain patient data for clinical trials.

●Registry kept track of subjects in the study and sent automated emails for AE, Lost to Follow up, age of majority etc.

●Registry was developed using Microsoft Visual Studio 2005 with Microsoft SQL Server 2005.

●Designed and developed a .NET application (VB.NET and ASP.NET) that allowed Pharma client to mange speaker programs.

●Tracked and fixed defects/bugs reported and provided a software release with release notes detailing all the new features added and bugs/defects addressed.

●Environment: ASP.NET, VB.NET with Visual Source Safe as source control, MSSQL server 2005 as the database.

LSSI Data Inc January 2007- January 2008

Software Engineer Morrisville, North Carolina

●Responsible for the NGW client application – a directory assistance application based off of Nortel’s DMS telephone switch allowing a telephone operator to provide the caller with variety of services including domestic and international Directory Assistance (DA and IDA), horoscopes, weather, sport scores, driving directions etc.

●Gathered user requirements, creating new functionality based on discussions with client, sales and QA.

●Tracked and fixed defects/bugs reported and provided a software release with release notes detailing all the new features added and bugs/defects addressed.

Environment: Visual Basic and Visual C++ 6.0 using Visual Source Safe as source control, MSSQL server 2000 as the database.

●Designed and developed a web based application that allowed NGW Administrator to change database settings and different tables through the front end of tool.

●All data manipulations were date/time stamped along with administrators ID for tracking purposes.

●Prior to this, all changes to the production database were done using the SQL Enterprise Manager which presented a huge security risk

●Environment: ASP.NET, VB.NET with Visual Source Safe as source control, MSSQL server 2000 as the database.

Insight Global November 2006-December 2006

File Share Data Analyst/Developer RTP, North Carolina

Client - GlaxoSmithKline

●Developed the file share tool to list the NTFS and share related information for all the shares on all servers companywide.

●Application utilized several Win 32 API calls to query the Windows 2000/XP operating system to get the required information.

●Back-end used to store the information was Oracle 8.x.

Environment: Visual C++ using Visual Studio 2005 with Win 32 API calls, using Oracle 8.x as the database.

Translogic Systems, Inc. May 2002-November 2006

Systems Analyst/Developer RTP, North Carolina

Client – Nortel Networks

●Developed Respondent Management System (RMS) - repository of survey data and other related information.

●Analyzed and implemented end user requests

●Loaded all survey data to database and ensured reports were available online to end user

●Maintained application and SQL server

●Analyzed/repaired bugs and suggested improvements

●Designed and implemented portal components (Web parts) and integrated with third party solutions using SharePoint 2003

Environment: ASP, IIS 5.0, JavaScript, T-SQL with MSSQL server 2003 as the database and SharePoint 2003

Systems Analyst/ Developer RTP, North Carolina

●Developed a FTP solution “Proof It Online” allowing clients to upload image files and XML files for processing. The application was implemented as a windows service and polled the file system to check for newly uploaded files and sent automated emails to the respective users to notify them of the results of processing the XML files.

●Enhanced the functionality of the admin tool allowing Customer Service Representatives (CSR) to setup user accounts, perform billing operations, search different user information and generate reports for management.

●Gathered requirements, analyzed user requests and proposed solutions and alternatives.

●Implemented the search functionality to help internal users search for particular accounts.

●Implemented features that allowed a CSR to change pricing plans make adjustments and provide discounts on various offerings to the customer.

●Designed enhanced functionality allowing CSR to view account usage, including, number of proofs uploaded to the system, free proofs given and balance due which could be further filtered on a date range.

Environment: Microsoft .NET(VB.NET, C# and ASP.NET), T-SQL with MSSQL server 2003 as the database, LLBL Gen Pro as the OR Mapper.

Quick Tell

●Designed and developed the QuickTell application that was implemented as a windows service and facilitated one-way communication among users that are connected via a central server. Functionality allowed user to send/receive unsolicited messages, send part of their windows screen to one or more users as well as create groups and set reminders for themselves.

●Gathered and analyzed requirements and created the requirements documents for review with client and other developers. Created state diagrams, use cases and activity diagrams using Unified Modeling Language (UML).

●Installed and tested the application before installing at client site.

●Logged all bugs reported and suggesting fixes to developer group.

●Suggested enhancements for added functionality and/or improved performance.

Environment: Microsoft .NET (VB.NET ASP.NET), MSSQL server 2003 as the database

IssueLogic Trouble Ticketing System

Implemented a Customer Care product called IssueLogic.

●Responsible for requirements gathering from users and translating them into technical specifications for developers.

●Analyzed issues and bugs reported by users and suggested solutions.

●Performed administrative duties for the system including maintaining accounts, changing workflows and other necessary tasks as required.

●Suggested enhancements to the system and created the requirements document.

Analyst International Corporation May 2000 – October 2001

United States Postal Service Raleigh, NC

Senior Developer

●Designed and developed the workload control application for contractors at USPS to enter their weekly hours and charge times to the projects worked.

●Responsible for requirements gathering from users and developing the Management Module allowing management the ability to print timesheets and export to MS Excel, view employees’ timesheets and hours charged to different projects for budgeting purposes.

●Created a Wise 8.03 script for distributing this application to over 125 contractors and another wise script to automate the database connectivity on the workstation.

●Generated reports for management using Crystal Reports.

Environment: Visual Basic 6.0 with Microsoft SQL 7.0 on Windows NT 4.0 for IIS 4.0, Windows 2000 for IIS 5.0

Lead Developer September 1999 - May 2000

Developed and upgraded the Service Pack Manager so that the client could remotely download the "ini" file.

●Developed a utility to create the "ini" file.

●Packaged this utility using Wise 8.03 to be distributed to all the other developers within the organization.

●Developed an application using Visual C++ to make PPP connections active for a specified time due to timeout after 20 minutes of inactivity. Management had trouble generating reports through the web due to this limitation. The application kept the PPP connection active for up to an hour. This application was packaged using Wise 8.03.

Environment: Visual Basic 6.0 and Wise 8.03 on Windows NT 4.0

IBM May 1998- December 1998

Sr. Developer Raleigh, North Carolina

●Assisted in design and development of the authentication plug-ins for the IBM firewall. This plug-ins were a runtime-loaded modules

●Developed the code for the API library and the database library.

●Integrated plug-ins with the firewall to authenticate a user.

Environment: Visual Age C++, AIX

DynPro Inc. January 1998 - April 1998

Lead Developer Chapel Hill, North Carolina

●Designed and developed a time reporting and project management/budgeting tool for DynPro employees and management:

Enabling employees to enter hours worked

Administrative staff could enter project details

Designed and developed reports using Crystal Reports needed by the management.

Environment: Visual Basic 5.0 with Microsoft Access and Crystal Report

Lead Engineer October 1997 – December 1997

●Ran detailed analysis/design for a TCP/IP application on OS/2 operating system. This application was written in C and C++ for a client and was a level 2/3 shim layer network security product.

Level 3 Programmer September 1996 – October 1997

Client – IBM

●Supported and tested DHCP and DDNS components of a TCP/IP product.

●Assisted customers who opened up tickets to report problems.

●Recreated issue reported by the customers to fix them.

Environment: VisualAge C++, Java on OS/2 and Windows NT

EDUCATION

MS Computer Science, 1996

University of Missouri Rolla, Rolla

BS Computer Science, 1992

University of Poona, India

C# Class 2006

Wake Tech Community College, NC



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