Project Management Manager

Kendra Hillman

**** * **** ** *****: 480-***-****

Phoenix, AZ 85014 **********@*****.***

Certified Agile Scrum Master

Highly skilled detail-oriented Certified Scrum Master with a proven track record of successful project delivery while achieving total customer satisfaction. Capitalized on mastery of SAFe Agile Methodology to lead the American Express team through the entire SDLC to successfully launch our application in two major markets. Exceptional Project Management resulted in significant reduction in overall project costs, faster development timelines, and consistently high quality deliverables on revenue generating E-Commerce and Mobile applications. Responsible for training, mentoring, and accelerating the success of cross functional teams. Acknowledged by Management for the ability to remove any impediments that obstruct a team’s pursuit of its sprint goals in an Agile development environment. Experienced in managing the transition from a Waterfall methodology to Scrum.

Key Skills Assessment

Agile Mastery – Ability to enhance team performance through a deep understanding of Agile Methodology.

Problem Resolution – Adaptable to any business situation with the confidence, insight, and experience to carefully and accurately resolve complex issues through persistent analysis and strong communications skills.

Team Builder – Strong leadership and proven methodology inspire superior team performance, resiliency, and longevity by understanding everyone’s skill, experience, and career objectives and putting them in the best position to succeed.

Innovation – Creative ability to think through a new approach and to generate viable alternative solutions.

Areas of Expertise

Agile and Scrum Development

Strategic Planning/Analysis

e-Commerce

SAFe

Process Improvement

Mobile Applications

Problem Resolution/Root Cause Analysis

SDLC

Project Management

Testing

Start-ups

Leader/Mentor

Professional Experience

AMERICAN EXPRESS, Phoenix, AZ 2/2016 – Present

Scrum Master Technical Project Manager

Capitalized on mastery of SAFe Agile Methodology to lead the team through the entire SDLC to successfully launch our application in two major markets.

Selected by the product owner to manage strategic engagements in the American Express portfolio.

Responsible for coaching and mentoring the product owner and scrum team on Agile /Scrum principles and practices which include story prioritization, sprint planning, daily standups, sprint retrospective, Show and Tells, Backlog Refinement and Stakeholder Meetings.

Coach and Mentor Agile team members to encourage team collaboration and interactive dialogue to help foster self-managed team behavior which led to stellar team performance, continuous process improvement, and increased development velocity.

Serve as a technical advisor, mentor, and coach to document and present agile best practices to our organization during weekly updates for Project Managers and the Management Team.

Responsible for creating and documenting processes that promote sustainable efforts by the team including development and QA testing best practices.

Educated, mentored and ensured development teams followed Agile development best practices such as continuous integration, test driven development and test automation resulting in improved deliverables and higher quality products.

Obsidian Network, Gilbert, AZ 9/2015 – 3/2016

Scrum Master and Product Owner (Contract)

Collaborated with Business, Product Management, and Developers to map business requirements to product features, epics and stories.

Responsible for working with off-shore development team and ensuring that they have a full understanding of the product.

Facilitated Scrum Ceremonies; Sprint Planning, Daily Standup, Backlog Grooming, Sprint Review/Demo & Retrospectives.

Removed any impediments quickly to ensure that the team stays on track

SCOTT’S MARKETPLACE, Scottsdale, AZ 9/2012 – 3/2015

Scrum Master

Educated, mentored and ensured development teams followed Agile development best practices such as continuous integration, test driven development and test automation resulting in improved deliverables and higher quality products.

Orchestrated the successful implementation of code quality tools for various technologies for both website and mobile application development.

Mentored and modeled core Agile principles of collaboration, prioritization, team accountability and visibility within the development and testing organization.

Introduced Project Management best practices for the organization that led to consistent quality across all deliverables by improvements in issue identification and resolution by developers and the QA team.

Removed impediments and guided teams to completion for each iteration.

Empowered teams to continuously identify areas of improvement and adapt their mindsets and processes accordingly.

Facilitated Scrum Ceremonies; Sprint Planning, Daily Standup, Backlog Grooming, Sprint Review/Demo & Retrospectives.

Meticulously tracked and communicated team velocity and sprint/release progress.

Created burn down reports at sprint and release level and conducted retrospectives that improved team budget performance.

Successfully migrated E-Commerce web site project from Waterfall to Scrum.

BULBSTORM, Phoenix, AZ 4/2009-7/2012

Office Manager Scrum Master

Successfully performed in a wide range of roles for this start-up organization.

Assisted in the implementation of Scrum Methodology for the development environment.

Architected strategies for client campaigns and gathered data for critical metrics reporting.

Expertly planned and executed quarterly team building events from concept to completion.

Mentored client services staff on proper resource allocation and meeting timelines.

Negotiated pricing with a wide variety of vendors across all company functions.

Assumed ownership for daily office operations.

ALICE COOPERS SOLID ROCK FOUNDATION Phoenix, AZ 1/2008-4/2009

event coordinator

Oversaw all planning, development, and implementation of the main fundraising events and sponsor programs.

Acted as direct liaison to all celebrities, sponsors, and donors on behalf of the organization.

Booked travel arrangements and out of town accommodations for celebrities, sponsors, donors and VIPs.

Tracked all donations and contributions from fundraising events and private donors.

Worked directly with major venues for Annual Christmas charity concert including ticket sales, marketing efforts, silent and live auctions, production, and volunteer coordination from event inception to completion.

Organized annual charity Golf Tournament including celebrity golfer and amateur recruiting and registration, marketing efforts, silent and live auctions, production, and volunteer coordination from program inception to completion.

ADDITIONAL EXPERIENCE & CERTIFICATIONS

Certified Scrum Master - 4/2013

Certified Product Owner - 8/2014

SAFe 4.0 Certified Practitioner - 11/2016

SAFe 4.0 Certified Scrum Master - 3/2017

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