IT Manager

Tom Kuan

929-***-**** *.****.***@*****.***

Skills/Knowledge

Microsoft Office

WordPress and HTML

Networking Routing and Switching

Windows Desktop and Server

Support ticketing and escalation

Remote Desktop Support

Desktop Virtualization

VOIP

Printer and Scanner configuration

Professional

Accomplishments

Technical Project Management

Coordinating current and future projects with coworkers and vendors.

Communicate potential issues that may arise.

Teamwork

Offer ideas and suggestions in regards to current projects.

Help resolve technical issues coworkers are facing.

Provided backup and overflow of duties.

Customer Service

Provided Training and materials needed for new and existing customers.

Resolved customer requests and issues working with vendors/manufacturers and departments.

Answer questions in a timely manner and follow up with customers. Employment

History

DocCare, Ridgewood NY

IT Manager (Feb 2016 – Jan 2017)

26 SOS LLC, New York NY

IT / Network Support (Jan 2016 – Feb 2016)

Fong Construction Corp., Long Island City, NY

Delivery Driver (Oct 2015 – Dec 2015)

Bluedata International Inc., New York, NY

Administrative Tech (July 2014)

Winic Technologies USA, Inc., Astoria, NY

Customer Support Tech (May 2013)

Skytech Net, New York, NY

Network Tech, (2011)

MDLand International Corp., New York, NY

Technical Project Manager (2008-2010)

Customer Service Representative (2007)

Education Queens College, Flushing, New York

Computer Science, Economics (2002-2006)

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