DAVIDA OVERTON

ac1u4a@r.postjobfree.com

772-***-****

SUMMARY

I am a Human Resources Specialist looking to relocate to Chesapeake Va. area with over three years’ experience. I promote open-door and team-oriented environments to stay connected with the employee needs for engagement and morale building. I focus on recruiting the correct staff to bring strength to the company.

EXPERIENCE

HUMAN RESOURCE ASSISTANT

BAUSCH + LOMB/VALEANT (KELLY SERVICES)

09/2016 - PRESENT

Assist in the daily responsibilities of the Human Resource department. Provide administrative support and counseling to employees regarding corporate policies, benefits and compensation. File all documentation in personnel files. Assist with creating job descriptions for FDA audit readiness. Assist in coordinating company events and employee engagement. Maintain and administer the employee recognition program. Assist with recruiting and interviewing candidates for non-exempt positions. Communicated effectively with employees with verbal and written communications.

CUSTOMER SERVICE REPRESENTATIVE

ULTIMATE STAFFING

08/2015 – 07/2016

Answered incoming calls to assists customer with orders and troubleshooting company equipment. Meet and exceeded quality and call stats expectations. Used Windows based software to retrieve information to respond to customer inquiries, and place orders.

HUMAN RESOURCE GENERALIST

TELEPERFORMANCE USA

03/2012 – 04/2015

Assist in the daily responsibilities of the Human Resource department, administering company policies and procedures, implementing programs for associate orientation, safety, health, development, morale and retention. Processed monthly benefits for new hire employees. Maintained records and documentation to comply with Federal regulations. Assist payroll administrator in support of processing payroll, which included verifying employee time in Kronos for approximately 400 to 1200 employees. Communicated effectively with employees with verbal and written communications.

CUSTOMER SERVICE REPRESENTATIVE

MEDCO HEALTH SOLUTIONS

07/2011 – 03/2012

Consistently exceeded company expectations while answering incoming calls from Medicare customers. Used Windows based software to retrieve information to respond to customer inquiries, and place orders. Participated in continuing education trainings in order to remain in compliance with Federal regulations.

CUSTOMER SUPPORT SUPERVISOR

RX REVERSE DISTRIBUTORS

03/2010 – 07/2011

Responsible for training and supervising customer support personnel. Created continuing education seminars in order to align department procedures with industry standards, and remain compliant with Federal regulations. Reviewed records daily for accuracy, corrected errors and subsequently coached personal on proper procedures. Executed system tests for database accuracy.

TECHNICAL SUPPORT REPRESENTATIVE

T-MOBILE COMMUNICATIONS

02/2008 – 11/2009

Responsible for responding to customer concerns regarding data device and network issues. Accountable for the life cycle of a work ticket until resolved in order to achieve outstanding customer satisfaction. Additionally responsible for reporting information to engineering to detect and correct network issues. Conveyed complex technical information to customers in order to prevent issue recurrence, and prevent attrition.

EDUCATION

INDIAN RIVER STATE COLLEGE, FORT PIERCE, FL

A.A. BUSINESS ADMINISTRATION

Graduated – Cum Laude August 2015

B.A.S. ORGANIZATIONAL MANAGEMENT

Graduate – Cum Laude August 2017

Sigma Beta Delta

INDIAN RIVER STATE COLLEGE, FORT PIERCE, FL

TECHNICAL CERTIFICATES

Human Resources Administrator

Business Administration

Business Specialist

SOFTWARE

Microsoft Excel, PowerPoint, Word and Outlook.

iCIMS

Kronos

ADP

STRENGTHS

Extremely detail-oriented.

Outstanding organizational skills.

Efficient multi-tasking capabilities.

Excellent verbal and written communication skills.

Relocation at my own expense

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