Customer Service Manager
Resume:
Raul D. Aguilar
************@*****.***
AREAS OF EXPERTISE
Truck Dispatch Management
Bilingual in English/Spanish Dispatching of drivers
Staff Leadership/Mentoring and Training
Training experience
ASE certified
EXPERIENCE
Lone Wolf Trucking. (El Paso, TX) 2012-2017
As a manager/supervisor I was in charge of the 13 drivers and 2 dispatcher; handling all client contracts, pricing quotes as well as maintaining a high level of customer service. I also made sure all clients and business guidelines were met to ensure revenue was not impacted.
Manager/Supervisor/Dispatcher
Managed daily, weekly, and monthly scheduling of drivers and load pickups/drop offs
Handled all driver communication via dispatch/phone calls/email
Organized and tracked all client requirements relevant to the business needs
Managed/supervised contract truck loads for 13 in-town city drivers with numerous freight brokers
Managed two dispatchers on a daily basis while still managing all truck loads and drivers daily
Provided contract quotes for new clients/contracts
Maintained all professional relationship with clients/customers via phone calls and email
Provided daily feedback to owner of the business on a daily basis
Followed up with business owner on customer service issues and improvements
Ensured all trucks were running properly and in good condition by dispatching them to the proper mechanics
Assisted in the hiring of new drivers and releasing of drivers who were not meeting company expectations
Training of all new drivers and dispatchers
Handled all shipping and receiving for the business
Managed all intermodal loads and movements
Egama Transport (Las Cruces, NM) 2008-2012
As an OTR driver I was responsible for making sure all my loads were received on time and with no issues. Took directive from dispatch team and client to ensure all levels of customer service were met.
OTR Driver/Trainer
Ensured all OTR drivers loads were delivered on time as well as pickups
Maintained good log books for drivers
Training of all new drivers and dispatchers
Lone Wolf Trucking. (El Paso, TX) 2007-2008
I was responsible for ensuring all loads were delivered and picked up on time to ensure good customer service.
Local Driver
Ensured all load pickups and drop offs were on time
Maintained truck cleaned and operating to the expected standard of the company
Took clear directive from dispatcher and manager
Wind Dancer Transport (El Paso, TX) 1999-2003
I was responsible for over the road driving making sure all loads were delivered and pick up on time; while also maintaining good work ethic and customer service.
Ensured all OTR drivers loads were delivered on time as well as pickups
Maintained good log books for drivers
Tune-Up Masters (El Paso, TX) 1997-1999
As a Store Manage, I was responsible for managing the entire store from opening to closing on a daily basis; while still supervising all mechanics and staff. Ensuring all levels of operations for the store were being handled on a timely and customer friendly manner. In charge of initial car inspections and diagnostics.
Store Manager
Managed store operations while supervising all staff and mechanics
Managed all store inventory and placed orders as needed
Ensured store was opened and closed on time
Initial car inspection and diagnostic for customer
On had repair of all vehicles
Managed all client/customer relations
Managed all sales of products and services
Pronto Lube (El Paso, TX) 1993-1997
As a Store Manage, I was responsible for managing the entire store from opening to closing on a daily basis; while still supervising all mechanics and staff. Ensuring all levels of operations for the store were being handled on a timely and customer friendly manner.
Store Manager
Managed store operations while supervising all staff and mechanics
Managed all store inventory and placed orders as needed
Ensured store was opened and closed on time
Maintained a good level of troubleshooting knowledge of all tools and hardware as well as computer knowledge troubleshooting
Maintained a high level of teamwork and conflict resolution as well as excellent customer service skills
Managed all sales of products and services
EDUCATION
WESTERN TECHNICAL INSTITUTE (Automotive Technician)
ASE certified in engine rebuild and engine diagnostics
EL PASO HIGH SCHOOL
Basic General Studies
COMPUTER SKILLS & OTHER
Microsoft Office Suite
Fluent in Spanish
Truck Dispatching system
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