Technical Support Manager, Network Engineer, Network Administrator

Darryll Bates

**** *** ** *. *** **, Pearl, MS **208

Phone: 601-***-****

E-mail: ac1u3n@r.postjobfree.com

Summary of Qualifications

Over 29 years of experience in computer installation and training including desktops, servers, laptops, printers, accessories and wired and wireless network support.

Over 16 years of experience in designing, setup, maintenance, and troubleshooting of various networks. Including

Active Directory, security, storage, email, shares, SQL, and various other software server applications from Microsoft and other vendors.

Over 20 years of experience in managing and coordination technical teams in both private and retail settings for both hardware, software, network, and internet access support.

Broad range of experience with many aspects of technology consisting of telephone, computer hardware, software security, networking, and diagnostics as well as technology in general from design to implementation and support.

Education

B.Sc., Computer Science (05/96)

B.Sc., Business (05/96)

Belhaven University

Experience

Technical Assistant (01/17 – Present)

Tower Loan (410 Liberty Park Court, Flowood, MS 39232)

Tested, set up, and configured Domain Controllers, SQL Servers, and Workstations for upgrading all 230 branches

Cabled and terminated all network drops for set up lab

Increased efficiency, and accuracy of all documentation, concerning set up and equipment lists for each computer, and branch utilizing Microsoft Excel’s various Lookup and Calculation functions

Part of the team that increased efficiency of testing, set up, and configuration, by an over 70%

Owner (2006 – 2011)

Christian Technologies / B&B Equipment Services (419 Ebenezer Road, Richland, MS 39218)

Designed, installed, performed troubleshooting on wired and wireless networks

Performed general troubleshooting on Servers, Desktops, Laptops, Printers and accessories

Performed consulting for various companies on a wide variety of technological needs, including smart phones, phone systems, internet access and security solutions, computer systems and networking

Install all types of kitchen equipment from refrigeration to storage and cooking

Support commercial and residential HVAC/R equipment

Supported all ice boxes in central Mississippi for Reddy Ice

Technology Manager (4/07 – 8/08)

St. Mary of the Pines (3167 Old Hwy 51 S., Chatawa, MS

Built Campus wide Network of 26 workstations encompassing 10 buildings spread over 15 acres including Full T1 High speed internet access, and Motorola long range wireless network solution

Designed, configured, and implemented campus wide, secure wireless internet access

Increased area of coverage by implementing secure wireless operations for campus wide network access

Increased network security, ease of use, and speed.

Director of Internal Technical Support (04/02 – 7/06

Common CENTS Solutions (6360 I-55 North, Suite 160, Jackson, MS)

Designed installed and maintained 12 server 31 workstation network encompassing two separate companies, segregating each while providing all services for each company

Upgraded and expanded entire server farm’s hardware and software to allow for much greater flexibility, security, expandability, services, and network background backup

Ensured proper training of all new employees on network usage, abilities and regulations

Replaced building wide phone system to include separate company and allowing the use of many new features

Director of Software Support (09/99 – 04/02)

Common CENTS Solutions (6360 I-55 North, Suite 160, Jackson, MS)

Managed installation and support teams responsible for all customer software applications for more than 400 customers

Increased efficiency of on-site installation and setup of our custom software by developing, testing, and implementing product enhancements that cut and entire day off a 4 day installation

Developed and enhanced training material and systems to efficiently train new technical support specialists

Ensure proper installation, training and support of customer systems

Service Manager (02/95 – 09/99)

User Friendly (104 Village Blvd, Madison, MS)

Improved customer satisfaction from 20% to 80% in 8 months

Increased service efficiency by developing a support scheduling and tracking database

Implemented new processes that increased service profitability more than 200%

Designed, installed, and serviced networks and computers for customers consisting of Windows, Mac and cross platform networks

Skills

Experienced in managing technical support teams to provide the highest possible customer satisfaction and ensuring proper and timely installation of products and services

Experience in many aspects of computer hardware and software as well as various networks and internet access

Experience in design, setup, troubleshooting and repair of a wide variety of network types

Experience with a multitude of security hardware and software solutions as well as an array of server based software solutions for e-mail, storage, sharing, backups and maintenance

Experience with various programming languages and writing database applications

A tremendous desire for continuing training and learning

Excellent efficiency and organizational capabilities

Excellent design, troubleshooting, diagnostic and learning capabilities

Achievements and Awards

Ordained Deacon, Southern Hills Baptist Church

A+, Network+, Security+, numerous other technical and specialty technology training and certifications

MDEQ HVAC certified

HVAC/R Journeyman’s License

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