Medical Customer Service
Resume:
ENYONAM N. TANDOH
Springboro OH
45066
*******@*****.***
CERTIFICATION
AND SKILLS: Registered Nurse in the United Kingdom by the Nursing & Midwifery Council
PIN: 07B0382E
Certified Phlebotomist in the United Kingdom
Ability to remain calm and professional in critical situations
Excellent record of responsibility and reliability
Great rapport with clients
Experience working with clients of diverse cultures.
OBECTIVE: Seeking a challenging position that will utilize my experience in leadership, my adoptability and my ability to relate to clients and family members. I also possess the ability to teach in the classroom as I have served as student mentor in previous positions. I have had experiences ranging from accident and emergency, pediatric nursing, intensive care units, internal medicine, geriatric nursing, hospice care, surgical nursing and infectious diseases.
EDUCATION: University of Bedfordshire, Luton, Bedfordshire, United Kingdom [September 2007]
EXPERIENCE: UMASS HOSPITAL, WORCESTER, MASSACHUSSETTS
Adminstrative Secretary: [July 2014 till date]
I perform secretarial and administrative support services for assigned physicians/faculty/ medical service line chiefs.
Duties involve interfaces with faculty; medical staff, patients, and various administrative management and staff with considerable tact and diplomacy.
I schedule and coordinate patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc.
I greet visitors and/or patients. And then ascertains their needs so I can provide standard information as required to foster quality customer service.
I receive and address patient-care related phone calls. Providing routine information on procedures and standard policies, referring matters to appropriate person within department.
I also coordinate associated medical office activities and assigned staff.
I transcribe medical reports for physicians to produce correspondence, reports, memos.
I compose, or select standard form letters for physicians’ response to routine inquiries and procedures, such as back-to-work authorizations.
Issues and verifies patients’ managed care referrals.
Registers patients for each patient visit, utilizing computer-based patient registration/ scheduling system.
Verifies patient’s insurance coverage and eligibility.
Sets up and maintains confidential, sensitive files and records for multiple functions, academic materials, medical records, etc. ensuring efficient retrieval of information. Coordinates retrieval of medical records.
Ensures adequate inventory of office supplies and basic maintenance of office equipment.
Complies with established departmental policies, procedures, and objectives.
Attends variety of meetings, conferences, and seminars as required or directed.
Performs other similar and related duties as required or directed.
RELATED COMFORCARE HOME CARE WESTFORD, MA AND COMFORCARE NORWOOD MA
Duties: hospice care [ April 2014 – Sept 2014]
personal care
medication reminder
running errands with client
transporting to and from doctor’s appointments
meal prep
live in care
DISTINGUISHED HOME CARE
Duties: hospice care [ Nov, 2014 _present]
patient care
companion
running errands
activities of daily living
live in care
Washington University Hospital, Saint Louis, Missouri
Medical Secretary :, Colon and Rectal Surgery temp hire. [March 2011-May 2011)
Identify patient needs and advice doctors (July2011-July 2013)
Gather and analyze data on patient recovery and advice doctors on effective models
Attend case presentations to present findings to surgeons and doctors
Coordinate all clinical operations
Manage over 300 patient files and medical appointments
Maintain patient confidence and protect operations by keeping information confidential
Maintain physicians calendar to ensure great productivity
Scheduling patient appointments
Attending professional meetings and conferences.
Representing the physicians by screening telephone calls
Recording meeting discussion
St Lukes hospital, chesterfield, Missouri temp work (May 2011 July2011)
Infection control clinic, Medical Assistant
* Advice on infection prevention
* Run HIV and AIDs clinics with physicians
* Administer medication and do dressing change
* Make and recieve calls on behalf of physicians
* Taking patients medical history, vitals and explaining procedures to clients
* Authorising prescription refills as directed by physicians
* Drawing blood and collecting specimen for
A Better way home healthcare, Ballwin, Missouri
Supervisor and Lead Health Aide, [July 2008 – January 2011]
Manage the operations of all aides in my designated building
Billing and data entry
Coordinating and training aides and reporting to management
Planning and executing patient care
Direct patient care practitioner
Marketing responsibilities to increase clientele base
Saint Louis University Care (SLU Care), Saint Louis, Missouri
Medical Assistant, Internal Medicine [February, 2008-March, 2009]
Assessing patients’ vitals upon arrival for medical visits.
Reviewing and maintaining patient information
Assisting with procedures as required by the doctor
Assessing patients and making appropriate referrals when necessary
Performing Phlebotomy procedures as needed
Administering intra-muscular injections
Have experience working with both adults and children
Stoke Mandeville Hospital, Aylesbury, Buckinghamshire, England
Student Nurse, (Multiple Training Positions) [September 2004 to August 2007]
Intensive Care Unit
Provided personalized care to patients on a one-to-one basis.
Assessed patients’ conditions and communicate with Doctors and ward sisters.
Provided assistance to ward sister as needed
Maintained patient observation charts and confidential files
Participated in hand over sessions at the end of shifts
Accident and Emergency (ER)
Assisted with patient Triage as they were admitted to the ER.
Assisted Doctors in emergency minor surgeries.
Monitored patient conditions and communicated patient status to Doctors.
Drug administration under supervision.
Gained crisis management skills.
Liaison with paramedics as they brought patients into the ER.
Burns Unit/Plastic and Reconstruction Unit
Assessed patient burn conditions to determine the degree of burns
Remove stitches and sutures as authorized by surgeons
Dressed patients wounds as needed
Educated patients and family members on health care issues and options.
Provided psychological and sociological intervention to patients and families.
Monitored Patient nutritional status and maintained patient charts.
Performed tasks according to hospital policies.
Assisted in admission and discharge of patients
Spinal Injury Unit
Provided physical therapy for spinal injury patients
Assisted with day-to-day activities for patients
Administered manual evacuation of patients
Catheterized female patients and constantly rotation patients to avoid bed sores
Educated patients and family members on home care after discharge
Provided social and psychological intervention in partnership with clinical social workers
National Healthcare Service Professionals, (NHSP), Buckinghamshire, England
Care Support Worker [September 2004 to August 2007]
Assisted nursing staff in the care of patients in their activities of daily living such as; dignity, nutritional needs, orientation, mobility and to ensure their rehabilitation program is met before discharge
I am able to ensure that confidentiality is met according to the NMC code of professional conduct and also accountable for patients care
I have experience in charting and reporting on patient’s vital signs accordingly to ensure quality care is met
Scheduled admissions and discharges of patients to meet hospital targets and policy.
Assisted patients and family members in the education of health care needs such as; smoking cessation, healthy life style to reduce health risk
Assigned to provide patient care for 12 patients or more depending on patients dependency
AFFILIATIONS:
Nursing and Midwifery Council, United Kingdom
Royal College of Nursing, United Kingdom
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