Customer Service Manager

DISHA V. DESAI

**** ******* **** **** ******** SC, 29223 *********@*****.*** 267-***-****

SUMMARY

Four plus years’ experience using FTIR, UV, TOC and KF in analytical environment setting for OTC products in QC lab. Highly motivated individual working for a fortune 500 company experienced using over hundred different OTC and test methods. Experienced in using various analytical equipment per standard operating under GMP, GLP and USP requirements along with capabilities of working independently and/or in a team environment to meet or exceed objectives while staying under QC compliance and FDA guidelines.

Instrumental Analysis skills:

HPLC,

GC,

Dissolution,

PH meter

TOC Analyzer

Viscometer

Density meter

Physical test

Refractive index

KF

Consistency meter

FTIR

Fluoride Ion meter

Wet Analysis

Conductivity meter

Titrations

Specific Gravity

UV Spectrophotometer

EXPERIENCE:

Dow Chemical Company, Charlotte NC May 2015 - Present

QC Chemist

Analyze raw materials, intermediates, and finished products of polyol, isocyanate blends and pre-polymers in support of the manufacturing operations, and customer inquiries

Directly interface with Research and Development, Tech Service Representatives, Production and Site Logistics personnel ensuring product quality meets the customer specifications and standards

Support ISO 9001, GMP, GLP, OSHA activities and lab operations by assisting in maintaining QC critical equipment, writing, and reviewing operational procedures, and controlling raw material quality

Accupac Inc. Mainland PA Aug 2013 – April 2015

Associate Chemist I, supervisor

Performed testing on raw material, stability, validation samples, finished goods and in process samples using classical analytical test method on calibrated instruments in the QC lab

Assisted QC and R&D chemist for physical testing needs to meet goals of contract manufacturing plant

Worked on investigations, complaint samples, using appropriate analytical methods, standardize of the solutions preps, test solutions, indicators and buffers using compendia such as USP and in house test methods

Experienced with using appropriate analytical methods on pH/ion/conductivity meter, viscometers, FTIR (Raw materials and FG), UV Spec (Assay), Density meter and physical testing and refractive index

Used Total Organic Carbon Analyzer (TOC) for facility’s water testing of different ports and areas

Conducted various types of titrations, Wet chemistry Assays and physical tests to support manufacturing batches and supported for adjustment changes for batches suggested by higher authorities or calculated batch record sheets.

Experienced with troubleshooting and maintenance of the laboratory equipment like pH/ion/ conductivity meter, density meter, viscometers and consistency meter, KF (Karl Fisher Titrator).

Responsible for providing lab system training and physical testing training on trained instruments for new hired chemists and analysts.

Reviewed peer’s data work notebooks and assigned tasks to responsible team for Work deadlines on timely manners by using effective time management skills.

Maintained an organized recordkeeping system and prepared meticulous lab data records.

Adhered to FDA mandates, cGMP guidelines and internal quality-control policies.

Capable of handling multiple assignments high pressure and consistently meeting tight deadlines.

Ensured all experiments and functions performed within the laboratory follow to the prescribed safety standards, methods and protocols ensure safety, quality and FDA/EPA compliance in a GMP facility.

Maintained stock of required chemicals and apparatus, necessary to perform the experiments successfully.

Performed assigned studies in accordance with Good Laboratory Practice Regulations and Standard Operating Procedures with minimal supervision/instruction.

Performed other tasks and responsibilities as assigned by supervisory personnel.

Supervised Experience

Assistant Manager, Burger King, Lansdale PA 2006-2013

Team Lead, Dunkin Donuts, Harleysville PA Dec 2008 – April 2015

Experienced assistant manager who is dependable, highly energetic, and prepared to provide quality service. Handles assignments in an organized and detail-oriented fashion and effectively meets deadlines and goals. Adaptable, punctual, and possesses an excellent work ethic while providing exceptional customer service.

Opened and closed store on a timely manner while setting up cash registers and creating staff assignments for the day

Shared product knowledge with customers while making personal recommendations

Supervised day to day activities of shift managers and non-management associates

Assigned responsibilities and ensured all shifts are covered by setting up schedule to meet peak hour needs

Managed over more than 10 employees per shift and assured corporate needs are met with times and efficient work by providing exceptional customer service

Trained new hires and sales associates on various aspects of customer service

Kept track of inventory to lower the cost of food being wasted and increase sales

Assisted manager with other various work including payroll, policies, reconciling, sales, customer satisfaction, pleased corporate visits, closing, assisting crew during peak hours and also by keeping track of monthly budget

EDUCATION:

Bachelors of Science in Biology Apr 2013

Penn State University, Abington, PA

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