Microsoft Office Desktop Support

Jesus Garcia

****************@*******.*** • 201-***-**** • 8406 3rd Ave. North Bergen, NJ 07047

EXPERIENCE

Hanover Direct, Inc. – Weehawken, NJ, October 1998 – May 2017

Manager of Networking & Desktop Support October 1998 – May 2017

Implement and support Windows/EMC server environment, including monitoring performance, and patching.

Implement and support Vmware farm, adding new servers, allocation memory and monitoring performance

Manage backups of on-site physical and VMware farm

Maintain and Support Hybrid Active Directory Environment, including adding new users, servers and PC’s, adding new OU’s when needed.

Administering and Support Microsoft Office 365 Cloud base solution

Create and manage standard desktop images for employee-based systems, reducing the time required to install standard software.

Troubleshoot and maintain the local/WAN network connectivity.

Provide phone and voicemail support, including new trouble hooting issues and moves.

Provide Tier II Desktop Support to corporate users. Responsibilities include troubleshooting desktop and peripheral issues, assisting co-workers with hardware and software questions and problems, deploying, moving, and setting up PC’s when requested.

Responsible for providing mobility services – Laptops, Tablets, iPads, Cell phone, PDA’s and Blackberries.

Support Microsoft Office 365 Cloud base solution

Support and Maintain Outlet Store POS systems and VPN connectivity

Maintain colocation facility, monitoring hardware and software performance.

Maintain Corporate level PCI security prerequisite

System Administrator August 1993 – November 1994

Update global table for all HDI’s division.

Maintain and update all Galvin tables for the Women’s Division.

Correct all errors coming in through the interface.

Implement proper procedures in the book guide and purchase order system.

Newport News, Inc. – New York, NY, November 1994 – October 1998

Merchandise System Analyst November 1994 – October 1998

Responsible for proper installation of the MPCS inventory system.

Analyze NNI’s legacy system to create a proper interface to the MPCS system and to upgrade legacy systems for better productivity.

Maintain all MPCS operating tables.

Responsible for maintaining data integrity between all systems.

Provide an internal procedures manual of all NNI systems.

Provide training classes for both software and mainframe application.

Provide Help desk support, responding to all Mainframe and software problems as well as hardware.

Special project (adhoc reports) writing in QMF or FoxPro.

SKILLS

Windows 10, 8, 7, XP, NT, • Windows Server 2008, 2008 r2, 2012, 2012 r2, VMware 5.0, Symantec NetBackup, Microsoft Exchange 2010, Microsoft Office 365 Cloud based administration, Microsoft Ly nc 2010, Adobe Creative Cloud for Teams, Microsoft Office Suite • Lucent Intuiti Audix System • Lucent Definity G3 PBX • Symantec Ghostcast • Macintosh OS X

EDUCATION

New Jersey City University – Jersey City, NJ, 1993

Bachelor of Science/Marketing Major

REFERENCES

Available upon request

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