QA Manual Tester

JAVIER CARRION

West Palm Beach, FL 561-***-****

https://www.linkedin.com/in/technologic/ ***************@*******.*** PROFILE

Professional with experience in the IT industry. Background includes user support, systems installation, repair, maintenance, and technology procurement. A meticulous experienced Manual Software Quality Assurance (SQA) tester with a proven record of reporting defects, reducing project time and ability to meet deadlines. Excel at creating test plans and writing/running tests to pinpoint software defects. SKILLS

• Quick Learner, Passionate Team Player and have excellent oral and written communication skills.

• Experience in testing types: Functional Testing Security Testing Usability Testing Performance Testing Regression Testing.

• Knowledge of Software Development Life Cycle (SDLC) methodologies such as Agile (SCRUM).

• Experience in using Defect Tracking tools like TFS (Team Foundation Server) and MTM (Microsoft Test Manager) and Development Tools Visual Studio 2013, 2015, 2017, Sublime Text and Notepad++.

• Knowledge of Database Management Tools and Database Languages: SQL Server Management Studio (SSMS) 2015 and Robomongo - native MongoDB management tool.

• Sturdy foundation in HTML, CSS, and JavaScript.

• Experience in Manual Testing using white-box (knowledge of internal software structure) and black- box (no information on the internal software structure) methods.

• Familiar with Selenium and with Object-Oriented Programming in C# .Net and Python. EXPERIENCE

QQ SOLUTIONS, INC. A SUBSIDIARY OF VERTAFORE, INC., Deerfield Beach, FL 2013 - 2017 Software Quality Assurance Analyst Software Support Specialist Identified, documented and reported bugs, errors, interoperability flaws, and other issues within proprietary insurance software applications developed for Solutions’ global user base.

• Assigned the tasks of assisting senior QA agile tester in developing test tools and test environment in an Agile Scrum Development Environment with frequently changing requirements and features set.

• Developed and executed multiple test plans for an average two weeks sprints based on business requirements and technical design documents to identify defects.

• Preformed manual testing extensively: System and Regression of windows based, and web based applications to identify defects within the software.

• Worked extensively on testing manually the GUI functionality for QQCatalyst a Software as a Service

(SaaS) Agency Management System (AMS).

SUPPORT.COM INC., West Palm Beach, FL 2008 - 2013

Systems Engineer

Remote Services Technician, provided inbound world-class customer service while resolving complex issues for computer and mobile devices.

• Found creative and sophisticated solutions to problems reported while using internal product suite through analytical and strong troubleshooting abilities, for example, the removal of viruses that infected various systems.

• Took ownership of technical issues, and worked with Development group to resolve more advanced issues when necessary for example the faulty configuration of Sony Vaio laptops that would not connect to networks.

Javier Carrion 561-***-**** Page 2

VISION CARE HOLDINGS, LLC, Lake Worth, FL 2003 - 2008 Level II Systems Support Specialist Field Systems Engineer Researched and resolved issues escalated to Level II, assisting users with troubleshooting of hardware and software, Operating Systems, identifying problems and trends and providing solutions. Provided technical assistance to staff, assisting with network access, printing, and application software operation. Re-imaged laptops and maintained hardware infrastructure.

• Installed, maintained, and upgraded networks for one hundred and thirty-five stores in two companies (Eyeglass World and Lasik Vision Institute) and Corporate Headquarters in the period of five years.

• Traveled to various parts of the United State to support, upgrade and installed Unix/Linux server network system for one hundred and thirty-five stores in a period of five years.

• Used Numara Track-IT system to review hundreds of work orders to change, install, repair, and remove equipment.

CERTIFICATIONS

Introduction to Programming Nanodegree Graduate - Udacity Online School, 2016. Agile Fundamentals - Pluralsight, 2016.

A+ Certification - Computer Technology Industry Association’s Hardware/Software Technical Certification, 1999.

EDUCATION

Associates of Arts, Travel and Tourism Management, Academy of Business Careers, Hamden, CT

PROFESSIONAL DEVELOPMENT

MVA Certificate - Database Fundamentals - Microsoft Virtual Academy, 2017. Database management systems and database components

Automated Testing: End to End - Pluralsight, 2016. MVA Certificate - C# Fundamentals for Absolute Beginners - MS Virtual Academy, 2016. The fundamentals of C# programming.

MVA Certificate - Testing in Visual Studio 2015 Certificate - MS Virtual Academy, 2016. The tools available for automated and manual testing in Visual Studio 2015 and Microsoft Test Manager 2015. Automated Web Testing with Selenium - Pluralsight, 2016. How to use Selenium to write automated tests for web application and how to create a basic web application testing framework. The Magical Marvels of MongoDB - Code School, 2016. The basics and learn to store data in a document- oriented database.

The Sequel to SQL - Code School, 2016. Overview of the basics of SQL.

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