Customer Service Professional Experience

Clesha Love

Cell# 832-***-**** Email: ******.**@*****.***

PROFESSIONAL SUMMARY

To add value to a stable and growing company by utilizing my excellent administrative, face to face customer service, cash handling and multi-tasking skills.

EDUCATION

Bachelors of Social Work

Texas Southern University Houston, TX In Progress

PROFESSIONAL EXPERIENCE

Memorial Herman Houston, TX

Environmental Services FEB 2015 – Present

Provided quality customer service to customers by providing one-on-one attention to detail

Swept, scrubbed, moped and polished floors

Cleaned metal fixtures and fittings

Emptied and cleaned trash containers

Disposed of trash in a sanitary manner

Cleaned wash basins, mirrors, tubs and showers

Wiped down glass surfaces

Made up beds and changes linens as required

Realigned furniture and amenities according to prescribed layout

Responded to guest queries and requests

Responded to calls for housekeeping problems, such as spills and broken glasses

Contributed to team efforts; exhibits professionalism with customers, fellow associates and others

Xerox Houston, TX

Customer Care Representative Jan 2014 – FEB 2015

Navigated through computer applications with speed and accuracy

Resolved customer inquires

Provided trouble shooting assistance to customers

Maintained a high level of world class customer service/professionalism to a wide range of customers

Recommended Products that best suited the customer

APAC Houston, TX

Customer Care Representative April 2013 – Jan 2014

Answered incoming calls from prospective customers and explained services and products offered

Was responsible for proficiency with client programs and developed product knowledge

Recorded and verified names, addresses, purchases, and reactions of prospective customers

Resolved customer complaints efficiently

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