KENNETH RIDGE ac1u0g@r.postjobfree.com

**** **** ****** - *******, ** 68128 402-***-****

IT Administrator with strong hands-on experience leading and supporting major technology integration and support initiatives. Manages all aspects of system development life cycles, including requirements gathering, system specification, development, testing, and final rollout of new systems to production environments. Develops technology policies to fulfill stakeholder needs and maximize overall business and system performance. Notable professional achievements include:

oImplemented effective technologies according to company best practices, including Point of Sale, Disaster Recovery, NFS Replication, and High Availability systems.

oManaged both Windows and Linux Server upgrades, migrations of Primary Domain Controllers, and implementation of High Availability DNS platforms, ensuring that all technology-related initiatives resulted in no interruption to business continuity.

oAssisted in the migration of servers from physical architectures to virtualized Vmware/Vsphere environments, achieving reduced network power, space, and cost requirements.

oCreated an entire GPO network deployment to workstations that produced significant department-wide time savings.

Technical Skills

ADMINISTRATIVE SOFTWARE: Office, VMWare, VSphere, Hyper V, Smartcode, Bomgar

DEVELOPMENT TOOLS: Visual Studio, Agility Pack

PROGRAMMING LANGUAGES: VBS, C#, C++, PHP, HTML

OPERATING SYSTEMS: Windows 7/8/8.1/10, Redhat Linux

HARDWARE: HP Desktops, Servers, Switches, Proprietary hardware

DATABASES: MySQL, Access, Microsoft SQL Server

Professional Experience

Modis Engineering @ Google, Council Bluffs, IA Oct 2016 - May 2017

Operations Engineer

●Installed, configured, and troubleshooted server hardware.

●Installed, configured, and troubleshooted different types of switches, RMU’s.

●Configure and troubleshoot Linux-OS related issues

●Fiber link deployment, diagnostics

●Helped achieve SLA’s on daily/weekly basis.

●Communicated with leads consistently to keep them up to date with projects.

●Provided functional and technical expertise and guidance in the specification, design, implementation and support of new hardware and technology.

●Worked on yet to be announced hardware, software, technology with appropriate teams on a daily basis.

SAPPBROS, Omaha, NE Aug 2013 - June 2016

IT Solutions Architect

●Support all aspects of IT design, implementation, administration, and support processes to ensure the availability, operability, and stability of all network assets.

●Implement and configure servers, routers, firewalls, VoIP systems, wireless access points, LAN controllers, and other network connectivity and security devices.

●Research and recommend new technologies to achieve improved network performance while controlling and reducing the costs of IT operations.

●Perform incident management, problem management, diagnose outages, and escalate technical support cases, working to resolve system outages in a timely manner.

●Complete data backups, implemented security updates, and establish enforceable network policies and procedures according to business requirements.

●Educate users and staff members in the proper use and management of technologies.

●Resolve tickets and enquiries without escalation following established procedure

●Act as a lead for core efforts such as repairs and projects using established procedures.

●Created Documentation for level 1 and level 2 helpdesk.

●Participated in weekly on-call rotations

●Interacted with users of various technical skills diagnosing their issues in a calm and courteous manner.

●Maintained a weekly on-call rotation with other members of the IT staff.

Dialsoft Aug 2011 - Sept 2013

Systems Admin/ Game Designer

●Oversaw operations in daily activity including management of support team and reporting to higher up’s as needed

●Designed and implemented several storylines, quests, world maps.

●Created several transact-sql scripts to update different variables on user logout.

●Created an entire profession system with over 10,000 unique formulas to decide if a character successfully created item or not, based on several different variables using inline code.

●Created detailed documentation on all changes made to ensure a seamless transition of staff.

●Received and responded to electronic customer service tickets via email, and the in-game ticketing system

●Analyzed issues and provided solutions to player issues

Fragcorner September 2010 - Current

Owner

●Installed several different linux distros (Centos,Red Hat) and fully configured firewalls and additional components to integrate into various api’s.

●Configured Web interface for clients to purchase and configure their servers seamlessly.

●Integrated Web interface into gamecp api to create servers instantly upon purchase using load balancing and location selection to determine best server based off the needs of the client.

●Maintenance, Administration and Troubleshooting of Servers Hardware, Linux installations

●Remote monitoring of all servers to live investigate any issues that could occur.

●Oversaw all operations in daily activity including management of support team and technical teams to ensure the best overall experience for customers.

Education

CITMAS Transfer: Computer Management, 2014

METROPOLITAN COMMUNITY COLLEGE, Omaha, NE

Bachelor of Science, Management Information Systems, Graduating December 2017

UNIVERSITY OF NEBRASKA OMAHA, Omaha, NE

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