Engineer Network

Elmontasir Osman

Dallas,TX

*************@*****.*** – 703-***-****

SKILLS

• In the process toward CCNP routing and switching.

• Cisco Certified Network Associate CCNA.

• Cisco Certified Entry Networking Technician (CCENT).

• Certified in IPV6 Network Engineering –Level 1

• SolarWinds Monitoring tools.

Network Engineer

Windstream Communications - Little Rock, AR - May 2016 to July 2017

• Knowledge of OSI network Protocol/layer; Ethernet, PPP, CDP, IPv4, IPv6, OSPF, TCP, IP, UDP, DNS, DHCP, FTP, HTTP, SSH, SNMP, Telnet, TFTP, ATM, Frame Relay.

• Strong working knowledge of the following equipment, this includes but is not limited to Cisco devices, Alcatel-Lucent – 7750, Juniper MX120, RedBack 800, Adtran - TA5000, TA5004, Calix -C7, E5, E7.

• Responsible for implementing network change requests, configuring devices for traffic grooms for ATM to Ethernet conversions, and Ethernet to Ethernet conversions.

• Collaborate with Access, Transport, and Data Engineers to determine affective solution and design for network changes.

• Analyze and monitor Network performance.

• Evaluate and analyze engineering order requests to determine design accuracy and feasibility.

• Create, update and close trouble tickets in Remedy ticketing tool and routes issues to operation staff to ensure timely resolution.

• Peer review works developed for network change.

• Software upgrade for the DSLAM’s TA5000, TA5004.

• Experience in Adtran Card Swap project.

NOC Engineer

Umbrella Managed System - Kansas City, MO - May 2015 to April 2016

• Responsible for monitoring networking systems, networking devices, and building custom built tools to meet 100% SLA uptime standards.

• Perform offsite data center support that includes monitoring of system alarms, electric power, server administration, network alerts.

• Providing customer support including daily backup procedure, testing network connections, equipment installation and tune-up and remote hands assistance.

• Create, update and close trouble tickets in ticketing software tools.

• Responsible for handling Second level troubleshooting issues, upgrading operating systems, and planning layout for configuration systems.

• Schedule and perform maintenance and system upgrades of network infrastructure.

• Collection and updating of client network documentation.

Help Desk Support

Butler Snow Attorneys - Ridgeland, MS - April 2014 to April 2015

• Responsible for assisting Lead Network Engineer in areas of Design, Configuration switches, Routers and ASA.

• Knowledge of Routing protocols EIGRP, OSPF, Frame Relay, MPLS, VLAN, ACL, NAT, VPN, SNMP, Net Flow and redundancy protocols HSRP, VRRP, GLP.

• Analyze and monitor the performance of the network using SolarWinds Monitoring (NPM, NCM, IPAM, Net Flow, Ping Plotter, MIB, OID) Tools respond to network outages and working with vendors to ensure smooth operation and troubleshooting.

• Create, update and close trouble tickets in various trouble ticketing tools and routes issues to operation staff to ensure timely resolution.

• Perform Second-level troubleshooting of all servers and network issues and utilizes available tools to diagnose and resolve operation issues.

• Create and manage users and computer objects in active directory.

• Install/repair hardware and reimage laptops/IPad/Mobile.

• Maintain and update documentation of the network infrastructure.

Technical Support

National Telecommunication Corporation - Khartoum - July 2011 to August 2011

• Install and repair windows version.

• Troubleshooting computer.

• Configure LAN, WAN network.

• Entry Level in Cisco routers

• Create policies, grant and revoke users within the group.

EDUCATION

• AA in Computer Networking Technology

Holmes Community College - Ridgeland, MS

2012 to 2014

• BS in Computer Science

AL Bayan College for Science and Technology - Khartoum

2006 to 2010

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