Manager Customer Service

HORTENSIA AVILA

******************@*****.*** oh 469-***-****

OBJECTIVE

Consistent achievements as a top producer by increasing revenues, portfolios and profits through expertise in business development, relationship building, exceptional service and follow up. Experience in strategic planning, sales and marketing in the banking industry. Fluent in Spanish with the ability to multi-task in a fast paced environment Experience

Mutual Of Omaha Bank

Senior Teller 2015-2016

Responsible for soliciting and/or developing and maintaining profitable account relationships with customers.

* Relationship manager to existing customers, provide continuing financial advice as appropriate, determine customers’ lending and deposit needs and deepen existing relationship.

Work very closely with internal partners to sell other products such as payroll and merchant services

Citi Bank

2012-2013 Personal Banker

n Responsible for soliciting and/or developing and maintaining profitable account relationships with customers.

n Relationship manager to existing customers, provide continuing financial advice as appropriate, determine customers’ lending and deposit needs and deepen existing relationship.

Work very closely with internal partners to sell other products such as payroll and merchant services

Wells Fargo Bank

2004-2011 Teller,Customer Service Representative,Personal Banker

n Responsible for soliciting and/or developing and maintaining profitable account relationships with customers.

n Relationship manager to existing customers, provide continuing financial advice as appropriate, determine customers’ lending and deposit needs and deepen existing relationship.

Work very closely with internal partners to sell other products such as payroll and merchant services

Hub Management

1997-1998 Property Manager

Manage daily activities for 250 multi-family property 96% occupied

n Responsible for scheduling make readies, collecting rent and inspection of property

n Manage and hire leasing, housekeeping and maintenance crew

n Create budget and update resident files, process evictions and pre-screen applicants

Intercity Investments

1994-1997 Bookkeepper

Prepare accounts payable and receivable report

n Balance and reconcile bank accounts and produce management reports

n Budget analysis including trending and forecasting

n Update Rent Roll system for 200 tenants

Ojedas Restaurant

1981-2004 Manager

Prepare and review dailyoperations reports.

n Coordinate and assist with presentation and implementation

ofrestaurant rules and regulations.

n Effectively supervise up to 30 employees to achieve daily goals.

n Perform market research and pricing as well as sustain customer base.

n Promoted quickly throughout career due to outstanding job performance.

YOU DELIVERED THAT BIG PRESENTATION TO RAVE REVIEWS. DON’T BE SHY ABOUT IT NOW! THIS IS THE PLACE TO SHOW HOW WELL YOU WORK AND PLAY WITH OTHERS.

Brookhaven College,Accounting

Preparatoria-High School, Rio Bravo Tamaulipas, Mexico

§ High schooe, Farmers Branch, Texas:

§ Non-credit business courses

Preparatoria-High School, Rio Bravo Tamaulipas, Mexico

§ High school diploma

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