Customer Service Data Entry

Joi Smith *** E. Holly Street, Baton Rouge, LA ***19 985-***-**** ***********@*********.***

JOI SMITH

*** *. ***** ******, ***** Rouge, LA 70819 985-***-**** ***********@*********.*** Case Management Leadership Social Services Volunteering Customer Service Networking Objective

Seeking a challenging position where I can utilize my education, work experience, and interpersonal skills, so that I will be able to work diligently in any job environment, serving and giving back to the community. Education

HOPE BIBLE INSITUTE

Bachelors of Theology

A Religious Studies Degree

JACKSON STATE UNIVERSITY

Bachelors Childcare and Family Education

Skills & Abilities

Technical: Computer Literate, 35-55 Wpm,

MS Word, Word Processor, Excel,

PowerPoint, Spreadsheet, Internet Explorer,

Netscape, Google, Lotus, Ami Pro, Quick Books, Adobe Software

Languages: English (Native), Intermediate Spanish

Certifications & Trainings:

Basic MVR Training Office of Motor Vehicles

Louisiana Pathways Childcare Provider Training

Direct Service Worker Training

CPR & First Aid Certified

Para Pro Praxis Exam

Client Assessment Specialist Certification-

American Red Cross

Community Missions Training- American Red Cross

Shelter Operations- American Red Cross- Cultural Competency- Louisiana Spirit Capabilities:

Excellent Verbal and Written Skills

Data Entry Skills

Office Management

Weekly/Monthly Reporting

Social Advocate

Confident in my ability to effectively research, analyze, process, document and track massive amounts of files. Working knowledge and extensive understanding of the philosophy, principles, objectives and provisions of most government agencies. Certain in my professional ability to interview large numbers of clients or applicants explaining programs to elicit claims and post entitlement, determining initial continuing eligibility for benefits. Excellent problem solving and customer service skills: experience working with contacts, clients, and customers where the ability to explain programs be done in a tactful, courteous, and effective manner despite the complexities or communicative pressures.

Joi Smith 291 E. Holly Street, Baton Rouge, LA 70819 985-***-**** ***********@*********.*** Experience

DNA COLLECTOR SPECIMEN SPECIALIST OF AMERICA 2016-2017

Contract position, collecting specimens for drug, alcohol, and paternity testing while following penal system guidelines at the instruction of a judge, attorney and diagnostic center. PARA EDUCATOR EAST BATON ROUGE PARISH SCHOOL SYSTEM 2015-2016

The paraprofessional assists in the delivery of education and/or related services under the supervision of a teacher and/or other professional who has the responsibility for the delivery of the services to exceptional children. This position involves the performance of instructional and non-instructional tasks. MENTAL HEALTH SPECIALIST ANCHOR COMMUNITY SERVICES 2014-2015

Responsible for providing counselling and casework services to patients. Responsibilities include assessing patients' mental/ behavior status through interviews or observations, and then developing treatment plans or making referrals to the appropriate services. They may also be required to provide crisis intervention services to patients who are a danger to themselves or others. Monitor a patient's treatment progress and keep track of his or her mental status. Keeps written records of all patient interactions and company reporting procedures. Career Highlights

Client Evaluation & Assessment

Training & Development

Case Management & Government Entitlement Programs

8 years of Social Services experience

Clerical

Data Entry

Past Employment and Social Services Positions

Tangipahoa Parish Sheriff’s Office- Clerical Administration-Parish Prison

Efficient Care LLC, Hammond, LA- Direct Service Worker

East Baton Rouge Parish Head Start – Family Advocate

Somerset Pacific- Property Manager

In Caring Hands Inc. - Resource Coordinator for people with disabilities

Girl Scouts Louisiana East -Membership Executive

Louisiana Industries for the Disabled (Uplifted)-Job Readiness Instructor National American Red Cross -Client Recovery Specialist/Case Manager Harmony Family and Support Services- Crisis Counselor

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