Customer Service Data Entry

Ja’niece Roberts

Houston, TX ***** 318-***-**** *******.*******@*****.***

Summary: Proactive, solutions-focused individual fostering positive customer experiences through professional, responsive communications. Goal driven individual focused on the positive attitudes of customers and patients career-wide with comfortability as a focus.

Areas Of Expertise

Customer Service

Call Center Settings

Phone Etiquette

Quality Assurance

Time Management

Log Keeping

Calendar Management

Office Administration

Communications

Data Entry

Professional Experience

Front Desk Coordinator- Lane Staffing January 2017- July 2017

Responsible for ensuring interactions between administration, employees, customers and outside services run as smoothly as possible

Answer high volume incoming calls and transfer to the correct department.

Sort, file, and enter data for applications, legal forms, and other documents assigned.

Schedule appointments for candidates and clients

Verify banking, accountant and pay card information weekly

Perform clerical duties such as data entry and proofreading all documents for entire office

Create spreadsheets or documents per recruiter’s request

Customer Service Representative- Teleperformance SEPTEMBER 2014-December 2016

Handled incoming calls for sales, customer service, billing, partner, and technical divisions.

Provided floor support.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Delivered outstanding customer service, and resolved complaints, issues, and inquiries

Certified Nurse’s Assistant- Town & Country Health and Rehab December 2013-July 2014

Conducted hourly check in-s on assigned patients.

Bathed, fed, transferred, and assisted patients in various activities.

Recorded data three times daily per each patient.

Made sure patients were in a clean, healthy, and happy environment.

Home Healthcare Assistant- Divine Services August 2012-November 2013

Transported patients to and from appointments, shopping, and hospital visits.

Prepared meals cleaned and provided entertainment for patients in-home.

Recorded all progress and made changes to patients’ plan of care accordingly.

Education

Northwest Louisiana Technical College August 2013- Licensed Practical Nursing Program/CNA Certification.

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