Technical Support Customer Service

George B. Hopper PH: 817-***-****

***** ****** *** *** **: 530-***-****

Burleson,TX 76028 E-mail: ************@*********.*** TECHNICAL SKILLS:

Software:

Networking:

TCP/IP protocol • Internet winHTTP • Winsock • Creation of FTP applications • Peer To Peer

• Client Server • Terminal services environments • Remote desktop • Network application diagnostic utilities • Windows API and DLLs, ActiveX / Third party controls • ADO and ODBC • Virtual machines

Applications:

AutoShop/Shop Management Apps• AutoDialer/Telephony Apps • Dbase Apps • MS Office 4.2-2013 office • Graphics Editors • Digital Design Apps • Spreadsheet Apps • Disk Utilities • Virus Scan Utilities • Fax Broadcast Apps • E-mail Apps • Data restore Apps • Web Browsers • Remote control software: LogMeIn, GoToAssist and TightVNC. Systems:

Windows 95/98/2000/ME/XP/Vista/Windows7/Windows8/Windows10 • Windows NT4.0, 2000, 2003, 2008, 2012, 2016 Server • UNIX • LINUX • SQL Server • ORACLE Hardware:

Assembled from board level nearly 100 PC’s from 8088’s to Duo and Octacores • These assemblies include modems • DVD/CD-ROM’s • sound cards • network cards • hard-drives • scanners • many other peripheral devices • Customized systems for application development. WORK EXPERIENCE:

Winworks Software AutoShop Management Products Placerville, California Senior Programmer/Analyst - June 1999 –Present

• Senior Programmer - Software development using VB 3.0 - VB 5.0 and VB 6.0, C#, C++ and VB.net -- Database applications, technical research and development using Software Development Kits (SDK’s). Web development utilizing SQL, API’s, Active X, ASP, VBScript and XML in Internet communications, creation of customized FTP applications. Application code maintenance for the Winworks Software’s main application and many third party interface integrations.

• Database analysis on data that is compromised and find solutions. Diagnose customer computer issues over the phone. Diagnose and repair systems when necessary.

• Train and support the technical support people in our organization.

• Diagnose networks through remote control and perform repairs.

• Developed specialized applications for parts and labor guides for automotive repair shops on many server levels.

• Created Motor Electronic Estimating parts labor guide for MOTORs Incorporated. This sold thousands of copies.

• Created Motor Electronic Transmission parts labor guide for MOTORs Incorporated. This sold thousands of copies.

TeleTask Telephony Products, Fair Oaks, California Systems Programmer January 1998 – June 1999

• Software development using VB 3.0 - VB 4.0 and VB 5.0 -- Database applications.

• Technical research and development using Software Development Kits (SDK’s) and web development.

• System integration, maintenance and trouble shooting.

• Customer training and technical support. Documentation preparation, write manuals, design and compile help files.

2

Department of Education. - Child Nutrition Food Distribution Division (CNFDD), Sacramento, California Networking Assistant - June 1997 – December 1997

• Provided technical support for 150 PC’s at CNFDD.

• Diagnose and repair problems with networking and application software.

• Build database applications in MS Access 97.

• Special projects for fax-broadcast and Y2K

SMUD – Sacramento Municipal Utility District, Sacramento, California Networking Assistant - June 1996 – January 1997

• Provided technical support for 180 PC’s at SMUD.

• Diagnose and repair problems with networking software and application software.

• Develop procedures for network software installation and other software updates and installations.

• Modify the network’s remote software update (RSU) software for remote system updates. SPECIAL SKILLS, MEMBERSHIPS:

• Training for Server 2003 systems disaster recovery.

• Training for Service excellence (TQM).

• Training Customer Service

• Training to install and access Terminal Services.

• Training for interim management position.

• Member of the ACM since 2004

• Certified Master Automotive Technician; Fourteen-year journeyman

• ASE Certified master automotive technician.

EXTRACORICULAR:

• Taught sixth grade Sunday school class for three years volunteered for programs with plays

• I take my family camping when ever I can to enjoy the out of doors.

• Wood working. Creating one of kind artistic pieces.

• Artistic paintings involving the woodworking.

• Solar technology is a hobby as well.

EDUCATION:

Excelsior College (formerly Regents College), Albany, New York BS in Computer Information Systems Graduated: November 17, 2000. CSUS California State University Sacramento, Sacramento, California All classes were actually taken at CSUS.

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