Customer Service Manager

Catherine “Cathy” Min Liu

**** ******** **** *****, ** 75075 281-***-**** ac1tm7@r.postjobfree.com EDUCATION

Texas A&M University, College Station, Texas May 2016 Bachelor of Business Administration in Accounting

Master’s of Science in Management Information Systems Overall GPR: 3.757

WORK EXPERIENCE

Deloitte & Touche LLP, Dallas, TX August 2016 - Present Advisory Consultant

• Conduct GITC, SOC Report and internal audits that abide by control frameworks such as COBIT and SOX

• Experience auditing various applications, databases and networks such as Oracle, SAP and SQL

• Communicate with IT and business professionals internally and externally as a major component of the job

• Passed all sections of the CPA exam and will be certified by 2017 Deloitte & Touche LLP, Dallas, TX June 2015 - August 2015 Enterprise Risk Services Intern

• Ensured various Fortune 100 clients have information systems that manage risk and drive compliant financial operations

• Created quality work papers with design, implementation and operating effectiveness documentation and evidence Taylor Made Gluten Free Bakery, Bryan, TX January 2015 - May 2015 Assistant Manager

• Interpreted sales orders and previous sales data so it translates seamlessly into production, packing and delivery schedules

• Maintained inventory of all packaging, baking and office supplies so that there are no unexpected delays

• Marketed to potential restaurants, grocery stores and distributers in order to expand our product reach and grow the business Texas A&M University Department of Residence Life, College Station, TX August 2012 - December 2014 Tour Guide, Resident Advisor

• Researched, planned, and directed informational and insightful tours with up to 3,000 prospective students per day

• Spoke eloquently and enthusiastically while tailoring each tour to engage a specific audience for a 60 minute duration

• Fostered a positive inclusive community that focuses on academic success, social responsibility, and community service

• Enforced regulations and monitor warning signs of personal distress for over 300 residents to ensure orderly operations ConocoPhillips, Bartlesville, OK May - August 2014 Accounting/Finance Intern

• Analyzed and prepared over 200 state income tax returns for the parent company and its subsidiaries

• Created work papers in Excel that are accurate, adaptable, easy to control and communicates efficiently

• Organized professional meetings to research about the importance of stakeholder relations Center Stage Dance and Gymnastics Company, Houston, TX March 2011 - August 2014 Dance Instructor, Choreographer, Receptionist

• Planned curriculums that hone technique skills for 3 - 18 year olds in various art forms such as ballet, jazz, lyrical etc.

• Trained students to master physical execution and artistic expression to compete in local and national competitions

• Managed classes with about 20 students and back stage operations with over 300 dancers for recital performances

• Critiqued individuals on a technical front to bring out each students’ potential and help to achieve their personal best Sakura Tokyo Japanese Sushi and Hibachi, Cypress, TX May - August 2012 Shift Manager, Waitress, Cashier, Hostess

• Supervised staff and coordinated workers with limited resources for the most efficient and the best customer service

• Monitored flow of cash, check, and credit transactions for each shift and closed out the register with a summary report

• Resolved customer complaints by listening to concerns then acting quickly to positively rectify the situation Kumon Math and Reading Learning Center, Cypress, TX July 2010 - March 2011 Early Childhood Educator

• Taught preschool students the fundamental skills of reading and math to establish a solid understanding for the future

• Observed for individual struggles or improvements as it relates to progression corresponding to the curriculum

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