Customer Service Sales Representative
Resume:
Merceadi Holmes
****A Easley Bridge Road, Greenville, South Carolina, 29611 * 864-***-**** * ********@*****.***
WORK EXPERIENCE
CHARTER COMMUNICATION, Simpsonville, SC
Inside Salesperson, Feb 2014 – Mar 2017
New account set up including processing credit checks to ensure candidates qualification.
Conducting Up sells on customer existing account.
Exceed monthly quota with close rate averaging 115%
Recommend products to customers, based on customers' needs and interests.
Resolving issues for customers’ concerning products, prices, availability, product usage, and credit terms.
Arrange and direct delivery and installation of products and equipment.
Negotiate details of contract buyout and payments.
Call per day goal 20, Average 35 calls per day.
VERIZON WIRELESS, Greenville, SC
Customer Advocate, May 2011 – Jul 2013
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
New device upgrade
Troubleshoot phones including voice, data, and text messages.
Registered new mobile device including setting up emails, voicemail, applications, passwords etc.
Call per day goal 35, Average 60 calls per day.
TELE TECH, Greenville, SC
Customer Care Representative, May 2010 – Dec 2010
Tracked delivered packages
Schedule customer pick up
Processed invoice for lost/damage goods
Schedule at home pickups for UPS driver
Call per day goal 70, Average 90 calls per day.
EDUCATION
SOUTHSIDE HIGH SCHOOL, Greenville, SC High School Diploma, Jun 2008
GREENVILLE TECH, Greenville, SC
Associate Candidate, Expected graduation, Jan 2019
ADDITIONAL SKILLS
Type 45 wpm
Time Management
Proficient in Microsoft
Discerning eye for detail
Revenue generation ideas
Unique problem solving skills
Knowledgeable in Oracle, CSG order system, Avaya and Gateway
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