Robert Warpus

*** **** ******** ** *: 607-***-**** C: 607-***-****

Castle Creek NY 13744 E-mail: ac1tk3@r.postjobfree.com

I am a dedicated IT Operations manager with over 30 years of experience leading multiple technical teams and managing projects across a wide range of public and private sector industries. I have lead teams and projects for Medicare Carriers, MACS (Medicare Administrative Contractors) as well as led operations delivery teams with very strict SLAs that support over 20 State and local Medicaid Health Care infrastructures.

Experience

MANAGER ITO SERVICE DELIVERY HEWLETT PACKARD (HP)/HEWLETT PACKARD ENTERPRISE (HPE)/DXC TECHNOLOGIES

OCTOBER 2012 - PRESENT

Day to day operational activities managing geographically diverse virtual teams in support of the UNIX infrastructure supporting over 20 State Medicaid programs

Manage incident/change management process for the Mid-range and database teams supporting DXC’s Title XIX Medicaid accounts

Personnel management of the Unix team including performance reviews and ratings

Lead incident resolution calls to restore service and root cause analysis for follow up

Review RFP responses for impact to run operations and support/staffing needs

Plan large scale maintenance activities across multiple states and programs to ensure patching/OS upgrades are meeting vendor requirements while also responding to all hardware failures for all Title XIX Medicaid accounts

Meet with Account Delivery Managers to review and prioritize ITO infrastructure activities to ensure cross functional teams are working together and aligning with account and ITO projects and operations priorities

Played a key role in the reorganization of the personnel and process to create a standardized delivery and operations support model

Lead my team through multiple transitions and spin merge activities at the corporate level to ensure the customers’ needs continued to be met throughout the changes

Transitioned teams from a Castled Account Based Team to a fully leveraged capability where team members have access and familiarity across multiple customers’ base for day to day support and incident management.

INFRASTRUCTURE FUNCTIONAL TEAM MANAGER / PROJECT MANAGER

HP/NHIC CORP J14 A/B MAC DME REGION A MAC

SEPTEMBER 2007 - SEPTEMBER 2012

Project Management of all major IT projects

Example of managed projects: Major Datacenter consolidation and migration of all connectivity to a new WAN vendor

Primary interface for CMS audits

Managed oversight of the Helpdesk, System Administration and Network Teams

Managed oversight of Web Development Team

Planning and implementation of server and network upgrades

Point of contact for all technical issues

Coached and mentored 30 Junior Team Members

Support for audits and security related IT functions

Created process and documentation to meet audit requirements

Researched, implemented and followed through to closure all customer (CMS-US Government) security related requirements

Was the primary interface between IT Team and over a dozen different business units, working the business units to determine project requirements and implementation schedules

Led the IT Team through the J14 transition from Part B carrier to the J14 A/B MAC contract

Led IT effort during the ISO scope expansion to include IT and Web Development process

Maintained vendor relationships and maintenance contracts

PROJECT MANAGER

ELECTRONIC DATA SYSTEMS (EDS)/NHIC/HEALTHNOW MEDICARE ACCOUNTS - BINGHAMTON NY

2005 - SEPTEMBER 2007

Developed the project plan for multiple new business pursuits including CMS AB MAC deals each with TCV over $100 million

Implemented Front -End Electronic Data Interchange for Medicare Claims (EDI Medicare Claims)

Managed the installation and upgrading of circuits and firewalls in EDS Corporate Datacenters as well as at Customer locations

Implemented and managed LAN file restructuring

Project managed call quality and compliance monitoring tool

Planned and project managed the implementation and maintained an electronic report storage retrieval and archiving system, this system replace 6 different process

SYSTEM ADMINISTRATOR EDS/HEALTHNOW ACCOUNT - BINGHAMTON NY

2002 -2005

Administered the server and network infrastructure for the services EDS provided to the HealthNow customer

Upgraded all of the company’s servers HW and OS while maintaining a high level of customer satisfaction

Developed and implemented for four Medicare contractors a Multi Carrier Standard Desktop (MCSDT) process

Worked directly with the EDS on-site staff and the customer to develop productivity improvement tools

IMPLEMENTATION SME EDS/DOWNET PROJECT - AUBURN HILLS MI

2000 - 2002

Implementation SME for global roll out of the DOWNET platform

Developed and conducted training for at least 24 global site teams

Conducted simulations that would walk through the upgrade process interfacing with all levels of the implementation process

RED team review of Engineering Work orders and Design proposals for each site

TECHNICAL TOWER LEAD

EDS/EARTHGRAINS ACOUNT - METZ INFRASTRUCTURE PROJECT - ST LOUIS MO

1998 - 2000

Added 22 new locations across the Mid-West to the existing Earthgrains Network when they acquired Metz bakeries a commercial bread and other baked goods supplier

Determined location, number of workstations, switches and cabling requirements for the 22 new locations

NETWORK INSTALLER/ADMINISTRATOR WORLD COMPUTER/EDS

1986 -1998

Responsible for troubleshooting and resolving all hardware and operating system issues for the Data General mainframes installed at the credit unions

Territory included all of New York State and Ontario Canada

Responsible for the move/add/changes of the in-house credit union transaction procession and related peripheral equipment

Managed an average of two system implementation projects a month, including installing or upgrading three of the five different credit union transaction processing systems EDS owned at that time

Certifications

Project Management Institute 467719

Cisco CCNA

Cisco CCDA

Microsoft MCSE NT4

In the 30 plus years I’ve worked in the Information Technology Industry I have led and worked on a wide range of projects showcasing my ability to set priorities, meet deadlines, exceed expectations and manage multiple successful projects simultaneously. In doing so I’ve had the opportunity to interface with personnel at all levels across multiple organizations in order to ensure the goals of the organizations are met. I have background of working with diverse individuals and a demonstrated ability to adapt to widely varied environments. Lead team through stressful times including system outages and multiple mergers and acquisitions keeping everyone focused on the task at hand

References Available Upon Request

Contact this candidate