Technical Support Microsoft Office
Resume:
Joel Perez
Corpus Christi, TX *****
ac1thh@r.postjobfree.com
Objective:
My objective is to establish an Information Technology career to provide users technical support in a positive, creative and constructive approach.
Summary of Qualifications:
10+ years experience in a large LAN helpdesk environment
12 years overall experience in computer networking
Expert level support for Windows XP, Windows Vista and Windows 7
Knowledgeable in Windows Server 2003 2007, remote access, wireless and protocols.
Customer service, quality driven, dependable and easily adaptable
Excellent writing and communication skills with both beginning and advanced users
Technical Skills:
Troubleshoot and repair PC desktops, notebooks and Macintosh computers
Install and configure computer hardware and software
Knowledgeable in managing, maintaining Windows XP, Vista, Windows 7,
32 and 64 Bit, Active Directory
Experience working with Dell, Lenovo, HP, Sony, Apple computers
Proficient in Microsoft Office 2003,/Office 2007 and Office 2004/2008 for Macs
Experience in TCP/IP, Ethernet and networking hardware, software including routers, Switches, Wireless AP’s (Cisco, HP), and Wireless Surveys.
Strong understanding of wireless 802.11 wireless standards
Network administration and support in the Windows 2003,2007 environment
Outstanding client support and problem resolution skills in various user applications
Experienced troubleshooting peripherals including printers, scanner, and plotters
Knowledgeable in computer security, preventive maintenance and optimization
Skilled in a diverse variety of application software including MS Office and Lotus
Familiar with handheld devices such as the Samsung Galaxy, iPhone, IPAD’s
Certifications:
UNIX Administration
CCVD
Novell
Work Experience:
Compucom Corpus Christi, TX
Field Service Engineer August 2016 to February 2017
Provided technical Computer, Servers, Laptops, Network, Printers and POS Customer Support
Diagnose, Configured, Repair, Replace, Upgrade, Network, Routers, switches, Computer, IP Cameras, printers and plotters. Hardware, Firmware, Software.
Reset user passwords and configured new user profiles
Configured mobile devices such as iPhones, IPAD’s
Provided support for end-users in Microsoft Office including Outlook email
Support for Active Directory
Coastal Bend Blood Center Corpus Christi, TX
Network Support Specialist May 2010 to May 2013
Administered User accounts, login passwords, configured new user profiles
Configured mobile devices such as iPhones, IPAD’s
Provided support for end-users in Microsoft Office including Outlook email
Support for Active Directory
Supported, Administered Networks, Servers, Wireless, Firewall
Christus Health San Antonio, Corpus Christi TX Senior Network Administrator August 1997 to September 2009
Provided telephone and remote access support for physicians, nurses and staff
Reset user passwords for a variety of applications
Escalated calls to the designated technical support team when necessary
Diagnose, Installed Routers, Switches, AP’S network printers
Performed computer technical support in a high volume call center environment
Regional (San Antonio, Corpus Christi) Administered Networks LAN, MAN, WAN, Wireless.
Assisted Organization, Projects, purchases, Vendors.
Ben E. Keith San Antonio, TX
Computer Network Specialist Instructor May 1994 to April 1997
Educated adult learners in how to troubleshoot and repair computers and printers
Taught courses in computer networking, Windows XP and Windows Server 2003
Created the objectives, curricula and syllabi for all courses taught
Supported other departments on site with technical issues
Provided a positive learning environment and incorporated real life scenarios to provide students with practical hands-on experience.
The University of Texas at San Antonio San Antonio, TX
Engineering Technician\Support Specialist\ITA August 1988 to May 1994
Provided technical computer and network support for all staff, and faculty
Configured and Diagnose local and network printers and plotters.
Reset user passwords and configured new user profiles
Support Technical Lab’s, Student, Faculty issues
Assist in Departmental Technical Purchases
Education:
The Del Mar College
Corpus Christi, TX August 1976 to May 1977
General Studies Total Credits: 50 hours GPA: 3.01
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