Alexander Rivkin – Information Systems Specialist

Huntingdon Valley, PA 19006; phone: 215-***-****; e-mail: ac1te9@r.postjobfree.com

OBJECTIVE

To utilize my substantial experience, skills, and education in IT Support and Network Systems to contribute to the growth of an organization with a stimulating, innovative and loyal work environment.

SKILLS AND EXPERIENCE

SOFTWARE and HARDWARE – Extensive knowledge and hands-on experience with MS Windows 7, 8, 10, Microsoft Office 2000-2013, MS Outlook 2000-2013, StarRez 2013, Blackbaud, Altru, Adobe Photo Shop CS6, Adobe Acrobat Pro DC, Altaro VM Backup, Symantec Endpoint Protection v. 14, The Financial Edge 7.84, IDEAL Admin, PRTG Network Monitor 15, SiteScope 8, Smart-UPS 2200, Cisco catalyst 3500, Cisco SG300, ZoneDirector 3000 Ruckus, Printers: Samsung 3820, Sharp MX 3115, B402, 2640, 3115N, HP 2055, DSL box mT2a Ethernet 25, Voice network consisting of 500 digital/analog line Mitel SX-2000 Light PBX with integrated Centigram voicemail. NETWORKING knowledge and hands-on experience with TCP/IP protocols, Ethernet and Token Ring NICs, Hubs, and related network components, CAT5/5E/6/6E and Fiber. Configuration and installation of wireless networking solutions. Knowledge of 802.11 a/b/g/n standards and RF technology.

11/04 – 05/2017

International House, Philadelphia, PA

Information Systems & Technology Specialist (IS&T)

As IT support specialist, I deliver daily operations of International House's data and voice networks, report to the Chief Operating Officer, and work in conjunction with all organizational managers and directors. These daily operations are represented by the following actions:

Troubleshoot and provide all hardware, software and network operating system maintenance; deliver ongoing maintenance to approximately 70 Workstations using Windows 10 operating system;

Perform standard Active directory administrative tasks, i.e. setting up user accounts, shares, and permissions; downloading and installation of software updates; handle 24/7 on-call duties of events monitoring and correcting users problems serving 40 staff, 20 board members, 350 residents, and general public;

Diagnose hardware problems and provide repairs internally where possible to save organizational resources;

Perform systems backup using Altaro Hyper-V; participate in IT Audit annually with independent auditors;

Provide ongoing monitoring of all networks w/SiteScope 8.0 and PRTG Network Monitor v15;

Provide all levels IT support for all employees both in-person and via phone/remote access;

Work with consulting companies and outside vendors, detail oriented; follow established policies and procedures;

Oversee part-time student-staff and hardware in the 24/7 Computer Center and 24/7 Study Room;

Install and monitor performance of wired and wireless networks to maximize operations by utilizing personal knowledge of data communication wiring (CAT5/5E/6/6E and Fiber);

Evaluate, install, and support LAN and WAN hardware and software in a 14-story 250,000 sq. ft. building;

Install and maintain all building wireless systems including Ruckus Wi-Fi Zone Director communication device and 55 access points; manage required wireless test equipment for troubleshooting;

Install and maintain peripheral components including multiple laser printers, copiers, scanners, routers, network switches, DSL boxes and cabling;

Support voice network of 500 digital/analog line Mitel SX-2000 Light PBX, integrated Centigram voicemail and Xiox call accounting systems; ensure ongoing maintenance of voice network hardware and software;

Change call restrictions and extension information to reflect user accounts;

Develop, implement and monitor internal IS&T policies, procedures and standards; deliver data security;

Assist staff, conference and theater users, and board of trustees with any multi-media presentations via laptops, projectors, and conference call equipment, Skype, Zoom meeting;

Provide ongoing orientations to new users of all organizational technology; train staff on expanded utilization of existing technology.

1/00 – 10/04

The American College, Bryn Mawr, PA

Network Engineer

Built, installed and repaired cable runs. Installed and maintained Cabletron and Cisco switches system for entire network. Configured small networks for multiple Microsoft classes. Handled help desk support from level 1 to level 3 using Magic Solution Network Associates Magic Service Desk - Enterprise v.7.5. Configured hardware, software, provided troubleshooting for PC’s and laptops. Installed and maintained a network-monitoring package - SiteScope for Servers and Switches. Troubleshot and solved networking problems for 300 networked PC’s using Windows 95, 98, NT 4.0, 200 Workstations and Windows 2003 and XP operating systems. Set up and maintained network printers and scanners throughout the college. Daily duty Backup Exec 8.6, Maintained accounts in NT and Exchange. Monitored the Exchange Server for load, such as email inbound failures. Built and maintained DHCP/Wins/RAS/Print Servers and Exchange Servers on NT 4.0,2000 and 2003 platforms. Built PCs to meet specific end-user needs, including Linux desktop installs for dual boot systems. Designed, built and maintained process using Ghost 8.0 application. Ordered and configured hardware, new machines and laptops. Performed hardware and software upgrades. Installed, upgraded and troubleshot all hardware and software for 300-networked PC’s up to and including Windows XP Professional and Office 2003.

6/97 - 1/00

ACG Inc., Philadelphia, PA

Field Network Systems Engineer

Integrated and supported LANs in multi-platform companies. Held responsibility for installation, configuration and support of Windows NT Server 4. Supervised user accounts, home directories, login scripts, and profiles. Configured client machines for network connectivity to the domain using appropriate protocols such as TCP/IP, NWLink, and NetBEUI. Implemented DHCP, WINS services, and configured clients’ TCP/IP settings in DHCP and static IP environments. Deployed and configured Windows 3.X, 95, 98, and NT Workstation 4. Installed Hard Drives, CD-ROMs, RAM, NICs, video, and sound cards. Performed CAT 5 UTP installations and upgrades.

3/96 - 5/97

Yellow Eagle Co., Philadelphia, PA

Network Technician

Assisted with daily network administration of Windows NT 3.5X and 4.0 Server, including account creation, security configuration, and management of network resources. Participated in all phases of migration, such as hardware and software surveys of systems, upgrading PC hardware and software. Configured client connectivity for the NT back-end using NetBIOS and/or TCP/IP protocols. Responsibilities also included desktop and server problem resolution under tight timelines.

9/92 - 3/96

Checker Cab Co., Philadelphia, PA

Electronics Technician

Installed and configured electrical devices in car applications. Held full responsibility for the maintenance of computers and all communication equipment of a 63 vehicles fleet. Constructed electrical harnesses to blueprint specifications.

EDUCATION

2002 - A+ Certification – СSC Institute, Philadelphia, PA, USA

1998 - Advanced Network Systems Engineering / MCSE Track - Alternative Computer School, Philadelphia, PA, USA

1991 - Electronic Diagnostics and Repair – Adult Vocational School, Akron, OH, USA

1985 - Bachelor of Science in Information Technologies - St. Petersburg State University, St. Petersburg, Russia

REFERENCES available upon request

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