Executive Director

Charles F. Hatch

*** ** *** ***. **********, FL *3009

954-***-**** ************@*****.***

Executive Summary

•Accomplished, results-driven executive with over 25 years of experience in senior living management and healthcare food service management.

•Comprehensive knowledge of all applicable laws, regulations, and legal requirements governing assisted living facilities.

•Proven ability to manage daily operations in compliance with strict cost controls and quality standards.

•Strong track record of maximizing profitability while simultaneously supporting the achievement of strategic objectives.

•Natural leader with demonstrated success building high-performing teams that excel in deadline-driven environments.

Core Competencies

•Senior Living Facilities

•Staff Supervision & Training

•Regulatory Compliance

•Financial Management

•Food Service Management

•Operational Efficiency

•Customer Relations

•Quality Assurance

•Operational Excellence

•Budgeting & Cost Control

•HR & Strategic Staffing

•Performance Evaluation

Professional Experience

Florida Assisted Living, Miami Gardens, FL Feb 2017 – Present

Executive Director – Hidden Ranches Assisted Living

Direct day-to-day operations of a 62 bed licensed assisted living facility with nursing and support staff.

•Dynamic leader of operations and nursing, motivating staff to exceed previous levels of care and customer service.

•Management of $1.3M operating budget while streamlining processes to improve patient outcomes and profitability.

Brill Twin Services, Pineville, KY Dec 2014 – Dec 2016

Director of Operations – Pineville Community Hospital

Manage day-to-day operations, including 18 hourly FTEs, related to food and nutrition for a 120-bed non-profit hospital.

•Efficiently allocate a $1.1M budget while simultaneously delegating and assigning workflow for 18 hourly FTEs.

•Generate over $500K in retail sales and catering by identifying and capitalizing on new business opportunities.

Hatch Home Services, Hallandale Beach, FL Apr 2013 – Dec 2014

Owner / Operator

Launched and operated a successful business providing home remodeling/improvement solutions to a diverse client base.

Emeritus Senior Living, Deerfield Beach, FL Nov 2008 – Apr 2013

Executive Director – Emeritus at Deer Creek

Directly accountable for a $6.6M budget, as well as operational oversight and staff supervision for a 168-bed assisted living facility; in charge of operating a four-story luxury rental property and managing all facility management functions.

•Collaborated closely with eight department heads and 80 hourly FTEs to align daily activities with strategic objectives.

•Successfully increased census from 62% to 100% over a 16-month period using improved policies and best practices.

•Awarded the Emeritus Family Values Award for Excellence in Customer Service for exceeding performance metrics.

The Sterling Aventura Luxury Assisted Living, Aventura, FL Dec 2002 – Jun 2008

Executive Director

Served in a key leadership capacity for a 171-bed assisted living facility; held direct oversight of an eight-story luxury rental property, in addition to administering a $6.6M budget, managing personnel, and facilitating strategic planning.

•Developed and implemented policies and procedures that increased census from 20% to 100% within two years.

•Contributed significantly to receiving zero deficiencies on four bi-annual ACHA surveys during management tenure.

Mount Sinai Medical Center / Miami Heart Institute, Miami Beach, FL Oct 2000 – Aug 2002

Manager, Nutrition & Food Service

Presided over five kitchens, two cafeterias, three coffee carts, and a full-service restaurant spread across two hospital campuses and totaling 21,000 meals each week. Directed 22 managers and supervisors, in addition to 136 hourly FTEs.

•Succeeded in controlling costs by monitoring and tracking expenditures for a $3.9M food and nutrition budget.

•Produced $2.3M in retail sales through the provision of an exceptional product and adherence to strict quality standards.

Sodexho Marriott Services, Aventura, FL Jan 1998 – Oct 2000

Food Service Director – Sodexho Marriott / Aventura Hospital & Medical Center

Directed all food/nutrition operations for a 400-bed Columbia/HCA facility, including budgeting, retail sales, and catering.

•Oversaw $1.9M in budgeted costs, $1.1M in retail sales/catering, 10 managers/supervisors, and 46 hourly FTEs.

Marriott Management Services, Louisville, KY Jan 1997 – Jan 1998

Director of Operations – Marriott / University of Louisville Hospital

Coordinated all purchasing and food production activities while consistently adhering to a $3.2M operating budget.

•Appointed District Safety Coordinator; managed a Production Manager, Purchasing Supervisor, and 17 employees.

Director of Food Service – Marriott / Pineville Community Hospital Apr 1994 – Jan 1997

Worked closely with administrators, staff, nurses, and other hospital personnel across multiple departments to develop, implement, and execute strategic plans related to food production, type, and quantity, as well as diet-specific meal plans.

•Conceptualized and introduced new quality improvement programs subsequently rolled out department-wide.

•Successfully managed and coordinated disbursal of a $1.2M food service operating budget with a PC of $62K.

Additional Experience

Assistant Director of Express Dining

Marriott Management Services

Cafeteria Manager

Marriott Management Services

Associate Manager

Morrison’s Incorporated

Education

Bachelor of Science in Marketing

University of North Carolina, Wilmington, NC

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