Technician Manager
Resume:
Neil L. Bosley
Fairdale, KY **118
**********@*******.***
OBJECTIVE
To apply myself in an environment which allows me use my variety of knowledge and skills. I maintain a professional and positive work attitude. Having +20 years experience, I am able to adjust to the role of a take-charge leader and/or a fair team player.
EDUCATION
Breckinridge County High School
Graduate 1983
R.E.T.S Electronics Institute
February 1992
Associates Degree - Electronics Engineering Technology
Courses included Basic Electronics, Solid State Electronics, Digital Electronics, Industrial Electronics, Telecommunications and Microprocessors.
CERTIFICATIONS
A+ and Net+ certified
VMware award VTSP 5.5
EXPERIENCE
Electronic Technician: 27 years
Computer Technician: 22 years
Specialized Systems Integration, Inc.
Nov 2011 – July 2017 Supervisor/Site Manager/Field Technician
Job Roles: Supervisor over field technicians and on-site contracted technicians. Site manager over several contracted accounts such as a hospital and pharmaceutical company. Customer relations and support. Manage, maintain and configure Cisco phone systems. Building physical and virtual workstations. Cable runs, testing and terminating RJ45 ends. Creating, updating and implementing OS images through network. Maintain and configure wireless networks. Setup and configuration of firewall systems. Installing network and local printers. Network monitoring for servers, workstations, switches and APC UPD/UPS devices. Remote connection to customer PC’s for support.
Software Experience: Sonicwall Firewall Administration, Cisco Call Manager, SA-Announce, Novell Client, Novell Groupwise, Kaspersky Anti-Virus administration, VMware vSphere, Microsoft Active Directory, SQL Server Management Studio, FTP and SFTP client and server installation and configuration, WinSCP, Putty, and all Microsoft OS and Office software. Familiar with many healthcare software applications. Other tasks include daily bank deposits, auditing backups and compiling and emailing daily reports.
UPS - Supply Chain Solutions
March 2006 – Nov. 2011 Electronic Technician
Troubleshoot and repair computers. Configuring and installing computer hardware and software. Configuring network routers and switches for LAN, T1 and Fiber-Optic. Installing Cisco IOS software, firmware and updating configs. Experienced with installing and configuring Cisco routers. Installation and testing WiFi. Also responsible for warranty look-up, customer issues, part orders, unit inspection, and documentation in Vantive/Coral. Certified Technician for Toshiba computers. Acting lead technician and trainer. Received rewards for Attendance, Quality, Efficiency, Safety and multiple Employee of the Month.
Bosley Electronics
Aug 1994 - March 2006 Owner/Electronics Technician
Business Manager with responsibilities including sales, pricing, billing,
inventory, customer relations and technical support. Primary contact for
inbound customer service calls troubleshooting, diagnosing and repairing a wide
variety of consumer electronics. Configuring and installing computer
hardware/software. Field service technician repairing and servicing
satellite/antenna systems, televisions, desktop/laptop computers and printers.
Directly responsible for the design, implementation and ongoing management of 11 public business web sites.
Factory Electronics
February 1992 - May 1994 Electronic Technician/Customer Support
On-site and field repair technician working with major consumer electronics.
Directly responsible for managing pickup/delivery routes for Rent-To-Own's
warranty repairs. Maintaining and repair Channel One Communications satellite systems in Jefferson County Schools and other surrounding areas. Read and interpret
schematics to troubleshoot and repair electronic devices. Responsible for
providing excellent customer relations and technical support.
Bosley Furniture & Appliance
June 1981 - February 1992 Electronic Technician, Satellite Installation,
Consumer electronics and appliance repair, customer relations and technical service support. Responsible for providing follow-up support regarding customer concerns.
SKILLS
I have a wide range of knowledge and technological skills in the electronics and IT field enabling me to rapidly troubleshoot and diagnose problems and implement solutions.
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