Customer Service Machine Operator

Joseph Mai

**** ******* **. *******, ***** ***** Cell: 408-***-**** Email: *************@*****.***

EDUCATION

Associate of Science Degree, Electronic Engineering: ITT-Technical Institute Seattle, WA, June 2015 Associate of Art Degree, Seattle Central Community College Seattle, WA, June 2011

Automotive Technology Diploma, Universal Technical Institute Rancho Cucamonga, CA, Jan. 2008

SUMMARY OF QUALIFICATIONS

• Excellent mathematical and analytical skills • Mechanical equip. installation & troubleshooting

• Knowledge of hand, power & machine tools • Bilingual; Fluent in Vietnamese and English

• Able to operate fork lift & different type of pallet jacks • Excellent customer service

• Proficient with MS Excel/Access/Word/Outlook/PowerPoint • Creative problem-solving & troubleshooting

• Self-starter; able to work with minimal supervision • Mature, detail-oriented, and highly organize

PROFESSIONAL EXPERIENCE

Amazon Robotic Technician

Amazon Fulfillment Center - JLL AMERICAS (Contractor) Kent, WA: 2015 - 2017

-Troubleshooting robotic system failure, analysis code, and reprogram the controller.

-Able to disassemble and reassembled parts or peripheral equipment to make repairs such as replacement of defective circuit boards, controller, and servomotor.

-Completed preventive maintenance routines, documentation and fallow procedures.

-Assisted Service Tech 3 on other major repairing and keep the maintaining the KIVA robots.

-Able to run multiple programs on the KIVA Robots and testing for issue.

Cretors and Gold Medal Popcorn Machine Tech Specialist/Slush Puppies and Ugolini Machine Tech.

Harlan’s Fairbanks Kent, WA Kent, WA: 2014-20 17

-Able to troubleshoot of multiple popcorn machine from Gold Medal and Cretors Manufacture.

-Able to disassemble, repaired, and Installation parts for popcorn machine.

-Knowledgeable with reading wire manufacture schematic diagram.

-Able to fallow and understanding technical specifications, sketches, engineering instructions and publications to accomplish work assignment.

-Parts specialist, Customer technical support, and provided customer service on there popcorn machine.

Aeronautic Technician 2 Service, Honeywell (Aerotek Contractor) Renton, WA: 2012– 2014

-Specialize in Display Electronic Unit 2, HUDs, Old Display Unit repairs, and computer board replacement.

-Capable to performed modification, alterations, reworked, and repaired on field work.

-Including but not limited to company WEB based systems, familiar with SAP software, and other Microsoft application.

-Able to interpret and perform to the requirements of engineering drawings, service bulletins, service letters, and other approved/ accepted data.

-Very knowledgeable about troubleshooting, installed circuit card assembly, sketches, understanding drawing diagram and engineer instruction.

-Fallow FFA requirements document procedures and other airline request.

Automotive Services Technician, Toyota of Seattle Seattle, WA: 2008-2013

-Able to diagnose and repairing to vehicles specifications.

-Able to performed repaired on electrical wires system, and replacing parts that is needed.

-Able to performed brake & tires services, suspension, and provide preventive maintenance services.

-Proficient in operating shop equipment such as: alignment rack, tires balances machine, and use multiple power tools for certain job on the vehicles.

JUKI Machine Operator on KE1080E/ Aquastorm100 Washer/Electronic & Mechanical Assembler

MOSU System Inc. Fremont, CA: 2007-2008

Reference upon Request

Contact this candidate