Customer Service Engineer

Volunteer, Engineer, Communicate, Team, Hard Work, STEM, Analytical, Critical thinking, leadership, management, CAD, problem solving, detail YAEL ALFONSO MATA MUSY

*********@*****.*** 855 E. University Ave. Apt #1115 Las Cruces, NM, 88001 +1-575-***-**** Objective

Bilingual engineer seeking for a full-time entry level position in Manufacturing, Design or Project Management starting August 2017. Education

Bachelor of Science in Aerospace Engineering Graduated in December 2016 New Mexico State University (NMSU), Las Cruces, NM. GPA: 3.84 Bachelor of Science in Mechanical Engineering Graduated in May 2017 New Mexico State University (NMSU), Las Cruces, NM. GPA: 3.84, with Honors Honors:

• Recognized as Dean’s Honors and Crimson Scholar Student, NMSU January 2016 - May 2017

• Member of the National Aerospace Engineering Honor Society - Sigma Gamma Tau, NMSU January 2016 - May 2017 Professional Experience

Engineering Tutor, Campus Tutoring, NMSU September 2016 – May 2017

• Contributed with the academic success of 30+ engineering students by helping them to develop their daily learning process. Guest Services Specialist, Pan American Center, NMSU September 2015 – May 2017

• Supported and leaded multinational teams of 20+ people while reducing 25% of set up time for cultural and sports events. Intern Trainee, Space Fundamentals Training Program, June 2016 – August 2016 Lockheed Martin (LM) Space Systems Company, Littleton, CO and Washington, DC

• Selected as 1 of 2 trainees from a field of 200+ by the Mexican Space Agency and LM to be trained in space technologies.

• Presented workshops and innovative ideas to the HelpNow app prototype along with delegates from UAE and Saudi Arabia. Co-Op, Continuous Improvement and Industrial Engineer (CI & IE), January 2015 - July 2015 Cessna, Textron Aviation Mexico, Chihuahua, Mexico

• Reduced composite ply layup time by 50% while replacing templates with Virtek Lasers and using CatiaV5 and Leica Robots.

• Increased production volume and material flow by 10% in between manufacturing stages by implementing Kanban and JIT.

• Standardized 30 tool boxes by applying 5’s, Root Cause Analysis, PDCA and FMEA tools to eliminate waste and FOD by 20%.

• Generated bill of materials, method sheets, manuals, draftings and facility layouts with MS Office, GD&T, SAP and AutoCAD. Bilingual Customer Service Agent, Teleperformance, Chihuahua, Mexico July 2014 - January 2015

• Developed excellent communication and multi-tasking skills by meeting with a 100% of the internal quality service metrics.

• Exceeded company’s customer service average by providing exceptional client service to more than 120 consumers per day. Extracurricular Projects

Optimization of a Cotton Seed De-Huller Machine, Capstone Documentation Engineer - USDA, NMSU May 2017

• Redesigned the product and by-product separation system (suction vs blowing) to improve the machine efficiency by 15%. Design, Build and Flight Competition, Capstone Lead Engineer and member of DBF Wing team, NMSU December 2016

• Created the 2D and 3D CAD drawings of the auto-locking mechanism and wings for in-tube folded UAV aircraft competition. Nissan Design Competition, SHPE National Conference 2016, Seattle, WA November 2016

• Chosen as 1 of 29 nationwide participants to improve an automobile safety system (airbags) and present it to Nissan judges. Wind Turbine Design Challenge, Aggie Innovation Space, NMSU October 2016

• Obtained the 2nd place by modeling, 3D printing and testing a wind turbine scale model using NX10 and a small wind tunnel. Wing Structural Analysis, University of Chihuahua, Mexico May 2015

• Studied the aerodynamics and mechanics of a Cessna 206 wing by using FEA (NASTRAN/Flow/Thermal) in NX 8.5 and XFLR5. Certifications and Extracurricular Involvement

• Certified as Tutor Level I, CRLA, International Tutor Training Program Certification, NMSU April 2017

• Certified in Engineering Safety Management, College of Engineering, NMSU February 2017

• Certified in Siemens GO PLM NX 10.0, Digital Design Consultants, LLC, NMSU November 2016

• Certified in Lean Six Sigma White Belt, BSC Global Program, NMSU April 2016

• Certified in Aerospace Manufacturing Techniques, College of Aeronautics of Mexico, Chihuahua, Mexico June 2014

• Certified in Basic SolidWorks, Training Center in High Technology (CENALTEC), Chihuahua, Mexico December 2012

• Certified as Computer Technician, COBACH 4, Chihuahua, Mexico June 2012

• Secretary of the American Institute of Aeronautics and Astronautics (AIAA) club, NMSU August 2016 - May 2017

• Fundraiser of Society of Hispanic Professional Engineers (SHPE) group, NMSU August 2016 - May 2017 Languages

• Spanish (advanced level in reading, writing and speaking).

• Portuguese (basic level in reading, writing and speaking).

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