Manager Technical Support

YIGAL ZAZON

917-***-**** San Diego, CA ********@*****.***

NETWORK ADMINISTRATOR & IT MANAGER

Results-focused IT professional combining 10+ years of experience in system maintenance and networking to drive initiatives. Accomplished in leading technical teams for providing all-inclusive technical support and in taking projects from concept to launch. Credited with strong ability to identify trends, develop competitive strategies and execute strategically planned projects. I am open to relocation and on-the-job travel. Fluent in English and Hebrew.

Technical Planning

Root-Cause Analysis

IT Consultant

Risk Assessments

Integration & Migration

Network Administrator

Help Desk Manager

Disaster Recovery

Team Management

Professional Experience

GINA GROUP LLC, IT Manager, New York, NY 2011 – Present

Achieve results by creating a vision to accomplish initiatives in design and delivery of IT support for 100+ employees and IT infrastructure, hardware, software as Filemaker, SImparel,Office2016,HR Softwares Microsoft servers and Office365 with Online Exchange Server.

Managed Virtual machines of Microsoft Servers 2012 including Active Directory, Maintenance and Backups.

Minimize risk exposure by managing the network security through a bottom-up approach for testing, detection, assessment and control of security and by utilizing Kaspersky Antivirus server and Configuring SonicWall Firewall.

Increased system reliability and decreased downtime by 20%, migrating from a local mail server to office365.

Increase efficiency by integrating new technology upgrades by highlighting the need in executive meetings to secure IT budget increases, resulting in boosted productivity by 20% with ERP and other hardware upgrades.

Supervised two technicians that outperformed previous technicians in ticket resolution by 20%.

Lowered IT maintenance costs by 15% by switching vendors and voluntarily working remotely as needed.

Provided full Technical support for PC Users including Hardware and Softwares and Tier 1 support to Mac users and all Peripherals\Copy Machines\Iphone and Android Devices.

ISRAEL’S MINISTRY OF FOREIGN AFFAIRS, IT & Telecommunications Manager, New York, NY 2007 – 2011

Delivered effectiveness by defining requirements, outlining deliverables and prioritizing the workload for network engineering and security initiatives while leading a team of 5 supporting 300 users in 18 embassies.

Boosted network performance by 25% by deploying a dozen additional servers across the region.

Advanced the continuation of workflow by traveling internationally to resolve PBX/computer issues.

Improved security by performing regular scans and leading projects to proactively safeguard data and communications of the Prime Minister and other visiting diplomats.

NESS TECHNOLOGIES LTD., Network Administrator, Jerusalem, Israel 2005 – 2007

Identified and implemented innovations while leading a team of 2 to provide solutions through requirements analysis for domestic and international network operations.

Strengthened relations with key clients such as the Israeli Ministry of Social Affairs, comprised of 12 locations and over 300 users, by acting as a “go to” for solutions.

Served as a technical resource, working directly with customers at the help desk to define communication requirements, address computer/phone setups and resolve tickets for various private and public networks.

Attained the “Outstanding Performance Award” for optimizing user access to on-site support while also streamlining the help desk.

BEZEQ LTD., Customer Support Unit Supervisor, Tel Aviv, Israel 2002 – 2005

Achieved a promotion from Technician to Unit Manager at Israel’s largest telecommunications firm.

Supervised a team of 60 employees in the customer service division, specific to landline telephones, by training and mentoring the team to develop the necessary success skills to achieve performance initiatives.

Resolved 100+ issues weekly by leveraging an expertise in signal malfunctions and hardware failure.

Education & Development

B.B.A., Computer and Information Systems, Baruch College, New York, NY, 2011, magna cum laude

Certification, Exchange Server 2003, Ness IT Business College, Tel Aviv, Israel

A.Sc., Computer Science, ORT College, Jerusaelm, Israel

Technical Proficiency

Simparel, Active Directory 2012 servers, Exchange Online, Office365,FTP, Anti-Virus servers, Veritas, Acronis, Crashplan, TCP/IP, Mac and Windows OS 7/8/10, Microsoft Office, NAS, Filemaker, Vmware,Veeam

SonicWall Firewall, Kaspersky Antivirus Server.

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