Administrative Assistant Customer Service
Resume:
Elizabeth Jenkins
Houston, TX 77083
**********@*****.*** - 231-***-****
Work Experience
Claims Processor
Access Health Inc.
November 2014- April 14th, 2017
Provide expertise or general claims support by reviewing, researching, investigating, processing and adjusting claims. Thoroughly review claims to ensure that there is no missing or incomplete information so that the claim can be approved or denied. I work with 837s and other eligibility files. Also, working knowledge of CPT, ICD-10, HCPCS, modifiers, coding and documentation guidelines. Administrative Support Specialist
Access Health Inc.
June 2014 – December 2014
Handles special administrative projects, as well as overflow work from department and executive assistants. Greets visitors, handles incoming calls and performs general administrative duties. Prepares folders and maintains records of each member. Also generates letters for members, word processing, data entry, keeping social media up to date and internet research tasks. Administrative Support Specialist (Contract)
Access Health Inc.
November 2013 to May 2014
Handles special administrative projects, as well as overflow work from department and executive assistants.
Administrative Assistant
West Michigan Lake Hawks
November 2012 to March 2014
Assist the Director of Operations with the day to day tasks. Work actively to support game day functions. Prepare written correspondence letters to business, staff and the community. Updating social networks with the team schedules and news regarding the team. Perform other duties as assigned. Overload Aide
Muskegon Public Schools - Muskegon, MI
October 2012 to May 2014
Help the teacher with her centers by going over math, spelling, reading and math with small groups. Testing for Fountas & Pinnell reading levels.
Clerk/Switchboard
Muskegon Public Schools - Muskegon, MI
July 2012 to October 2012
Working the switchboard by directing calls and answering questions from the community, staff and parents that came in. File, input data and prepared interview folders and enrollment forms. Also worked with the Assessment Specialist Coordinator during MEAP time to input data from testing. Intervention Specialist
Muskegon Public Schools - Muskegon, MI
February 2012 to June 2012
I worked with students to help them overcome their anger issues by going over impulse control, anger management, problem solving and how to show empathy. I also worked with a group of young girls to help them build self-esteem and how to act like a young lady. 2nd Clerk
Muskegon Public Schools - Muskegon, MI
November 2010 to June 2012
Assist with filing, paper work, excel sheets, copying, distributing medications for students and assisting the first clerk. Prepare written correspondence, forms, schedules, or reports using personal computer. Assist students, teachers, and parents as needed. Maintain inventory of fixed assets, equipment, and supplies. Maintain physical and computerized files including mailing lists, student records, visitor logs, and office communication.
Data Entry/Accounting Clerk
Renaissance Recovery Solutions Llc. - Grand Rapids, MI (gone out of business) January 2008 to December 2009
Enter in daily orders from lenders, assist case workers with assignments and bill direct clients. Dispatcher Lead
Charter Communications - Bay City, MI
August 2003 to January 2008
Assist in declaring outages, make sure all paper work is updated correctly, and perform everything in a timely order, training, daily supervision of the team stats and customer service. Youth Program Leader
City of Muskegon - Muskegon, MI
June 2003 to August 2003
Assist in making daily plans, planning activities throughout the day and keeping daily reports. Also mentoring each child was a big part of this job.
Other
Volunteer Work at Access Health May 2013 – November 2013; inputting and scanning member files and creating folders.
Executive Administrative Assistant at Bethel Full Life Center for about 6 years. I help ministries in the church, send out letters, keep the office running efficiently and work closely with the Pastor. Education
Muskegon High School diploma in General Studies
Muskegon Community College (some college)
Olympia Career Training Institute (Medical Administrative Assistant) SKILLS AND ABILITIES
Ability to work both independently and in a team environment. Effective planning and organizations skills and good verbal presentations skills, customer service, telephone etiquette.
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