Arkia Miller

Baton Rouge, LA *****

ac1t6a@r.postjobfree.com - 222-***-****

A motivated, dependable customer service specialist with over 5 years retail/sales experience in a fast paced environment. I am highly organized with the ability to multi-task effectively with outstanding verbal and written communication skills.

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Direct Auto and Life Insurance - Baton Rouge, LA - February 2017 to Present inbound and outbound phones calls and multimedia contacts, responding to customer and agent inquiries, policy and billing questions, customer complaints and providing quotes Receptionist

SleepInn - Baton Rouge, LA - July 2014 to September 2016 Operate hotel switchboard, Handle inbound calls from customers, provide information,and transfer calls Refer guests to appropriate departments to resolve complaints or provide suggestions Compute bills and take payments

Assisted guests with common services and answered any general questions Welcome and register guests and offer them services and room rates Handle guest check in and checkouts professionally and in a welcoming and specialized manner Issue room key and forward instructions to Bell Person Food and Beverage Attendant

The Belle of Baton Rouge Casino - Baton Rouge, LA - March 2013 to June 2014 Responsibilities

Food and beverage services

Performed a variety of customer service duties including food Preparation and cleaning duties. Lead Cashier

Circle K - July 2012 to March 2013

• Providing excellent customer service and resolving customer complaints in a timely, professional manner

• Handling all types of store transactions for Circle Ks products and services

• Maintaining a clean and pleasant store environment

• Assisting the Store Manager in analyzing daily sales and expense information, and developing plans to maximize sales and net profits

• Assisting the Store Manager in reaching desired objectives by evaluating and developing specific action plans that address the needs of the store site

EDUCATION

Certification in Medical Assistance

Medvance Institute - Baton Rouge, LA