Insurance Manager
Resume:
Stephen E. Pawley
Parrish, FL 34219
ac1t2u@r.postjobfree.com
MANAGEMENT PROFESSIONAL
10+ years management experience
Bilingual: English and Spanish
Expertise in areas of finance, management, leasing and sales
Hired, trained, and supervised vendors, sales, and office personnel
Excellent persuasion ability
PROFESSIONAL EXPERIENCE
FINANCIAL LEAD SPECIALIST Jacksonville, FL September 2016 to June 2017
Modis Corp
Supervised VW Diesel scandal court mandated customer settlement program at Bob Boast Motors Inc.
Assisted customers with the necessary paperwork to complete their claims
Handled closing appointments with customers to turn in their vehicles, deliver their settlement checks and finalize all paperwork without errors
Coordinated the pickup of the vehicles that were turned in to be returned to VW
Worked diligently to maintain a high level of customer satisfaction
CUSTOMER SERVICE COUNSELER Sarasota, FL June 2013 to September 2016
SCI (Service Corp International)
Worked with customers to pick out products and purchase
Worked with vendor on pricing and delivery time frames
Supervised staff to make sure all went smoothly with burial or cremation schedules
Oversaw all billing done by office staff to ensure accuracy
Made sure all permits were obtained on a timely basis
Worked with designers and vendors to design mass marketing mail pieces
LA MESA RV June 2013 to March 2014
FINANCE & INSURANCE MANAGER
Secure financing for customer RV purchases
Meet with customers to complete finance paperwork, discuss and sell insurance products
Insure all contracts and other documents were in compliance for bank funding.
Trained other Finance & Insurance managers
Created and implemented a checklist system to ensure all required documents are in the deal
COX CHEVROLET & CONLEY BUICK Bradenton, FL April 2010 to June 2013
SALES CONSULTANT
Worked with customers in the purchase or leasing of new and used vehicles
Averaged 12 units per month
HARBERSON RV January 2003 to February 2009
BUSINESS MANAGER
Negotiated buy rate with various banks to provide customers with financing for RV purchases
Meet with customers to complete finance paperwork, discuss and sell insurance products
Insure all contracts and other documents were in compliance for bank funding.
Increased net profit by over 50% the first year
LAZY DAYS RV December 1998 to August 2002
BUSINESS MANAGER
Secure financing for customer RV purchases
Meet with customers to complete finance paperwork, discuss and sell insurance products
Insure all contracts and other documents were in compliance for bank funding.
Produced approximately 2.5 million in loans monthly
Generated $250,000 to $300,000 net income monthly for the dealership
EDUCATION
University of Americas, Mexico: BA- Finance with a Minor in Spanish
University of Florida, Gainesville: AA
PROFESSIONAL LICENSES
Minister license
2-18 Florida Insurance License
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