Customer Service Manager

ASHLEY PHILLIPS

** ********* **. ***. *

New Bedford, MA 02744

home 508-***-**** cell 508-***-****

*******************@*****.***

SEEKING POSITION AS...

RECEPTIONIST

6+ YEARS OF EXPERIENCE IN CUSTOMER SERVICE AS ASSISTANT MANAGER AND RECEPTIONIST Professional Skills

Administrative Skills

• Assisted in selling and advertising of new promotional products.

• Managed all reception duties daily.

• Trained fellow employees on the job

Interpersonal Skills

• Forms good rapport with clients so they experience a comfortable and friendly environment.

• Practices empathic attitude toward clients in need.

• Gives appropriate feedback to coworkers upon task completion. Leadership Skills

• Thrives in fast-paced work environment.

• Operate well under stress.

• Does not let new situations distract.

Professional Experience

Looby Veterinary Group

Veterinary Technician/Receptionist 5/24/2014- 3/21/16

• Interviewed clients to determine reason for visit and documented concerns.

• Assisted veterinarian during medical and surgical procedures.

• Maintained accurate pharmacy records and controlled drug, anesthesia, fecal, and heartworm test logs.

• Collected and prepared specimens and samples for outside laboratory analysis.

• Euthanized terminally ill patients

Big Fish, Little Fish

Assistant Manager 2/1/14- 8/1/14

• Responsible for entire store operations while in the absence of the owner.

• All financial goals were met and exceeded.

• Merchandising the store's inventory.

• Oversees all animal care.

Chase Veterinary Clinic

Veterinary Technician/Receptionist 8/1/2005-12/1/2007

• Performed routine laboratory and diagnostic tests.

• Kept organized documentation of prescription refill information for office of 5 physicians.

• Obtained and coordinated medical history of clients.

• Triaged patient calls and questions.

• Administer medications, vaccines, and treatments as instructed by veterinarian..) Education Macomb Community College, Clinton Township, MI Associates, General Studies University of Massachusetts Boston in Progress Psychology, Religious Studies

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