Professional Experience Six Sigma

JENNIFER WOLFKIEL, RN, MBA, CMPE

*** *. ******* *******, *******, IL 62535

Phone: 513-***-**** • Email: *********@***.***

CAREER SUMMARY

Senior healthcare executive with over 20+ years of progressive leadership and management experience. A proven leader with an intense focus of providing high quality safe patient care resulting in excellent patient outcomes. As a high-energy leader, I am able to develop positive physician relationships, lead quality management initiatives, improve customer satisfaction, increase revenue and productivity enhancement and implement cost reductions through knowledge of lean/six sigma, VBP, and shared governance. Financial expertise, process expert, strategic planning, with the ability to initiate positive change are critical strengths to succeed in the ever-changing healthcare environment.

EDUCATION

1994 MBA Keller Graduate School of Management Milwaukee, WI

1985 BSN Marquette University Milwaukee, WI

PROFESSIONAL EXPERIENCE/ACHIEVEMENTS

HSHS St Mary’s Hospital Decatur, Il

Director of Cardiac and Surgical Service Lines (2016 to Present)

St Mary’s is a 200+bed, non-union, part of the HSHS Health System. Reported directly to CNO. Responsible for the oversight of 5 direct reports 97 FTE’s with overall operating budget of $200 Million, including 8 OR rooms, 3 Endo rooms, 3 Cath Labs, Cardiology Diagnostics, Cardiac Rehab, Sterile Processing Department. 3975 surgeries/ 1500 cath lab procedures.

Developed collaborative relationships with physicians to increase utilization of surgical suites by 401 cases per year, resulting in a $6.1M net revenue.

Reduced patient safety events via implementing “POP” Communication tool to address poor communication hand off as identified by employees.

Improved Employee Engagement scores from 53 % to 80%.

The Christ Hospital Cincinnati, OH

Heart and Vascular Service Line Division Director/ Director of Practice Operations (2011-2016)

The Christ Hospital is 400 bed, non-union, part of The Christ Hospital Health System. Reported to President of Ohio Heart Physician Group and Executive Director of HVSL. Responsible for the oversight of 9 direct reports, 200+ FTE’s with overall operating budget of $150 million, 60 providers, 18 locations, 120,000 outpatient visit, 15,000 inpatient visits HF program/VAD/TAVR/CV Hospitalist Programs.

HVSL EBIDA increased from $3 million to $10 Million in one year.

Exceeded budget goals by 5% each year.

Press Ganey increased from 89.1% to 92.7%

Implemented call center, RN triage embedded in hospital rounding and scheduling procedures via Lean initiatives.

Mentored Managers to Regional Managers and Regional Managers to Directors

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Jennifer Wolfkiel

MediSync Cincinnati, OH

Director of Practice Operations (2004-2010)

MediSync is a for profit MSO. 100 multi-specialty physicians under contract Reported to President of MediSync. Responsible for 31 multi-specialty providers (20 primary care, 5 Cardiologists, Neurologist, Endocrinologist 4 Physical therapists)9 direct reports with oversight of 120 FTE’s

Developed and implemented procedures to reduce AR from 45 to 28 days

Reduced overtime by 80% and increased self-pay collections by 30%.

Utilized six sigma principles to implement chronic disease management (HTN sustained 80% to goal, D5 audit average of 90% of A1c compliance patients to goal.

Developed and implemented cross functional teams at each clinic and between specialty clinics.

Midwest Orthopeadic Consultants Orland Park, IL

Administrator (2000-2004)

Midwest Orthopaedics Consultants, for profit independent 9 provider orthopaedic practice with 2 locations, Ambulatory Surgery Center. Responsible for 10 direct reports and oversight of 100+ employees.

Increased net revenues by $1.1 million dollars via increased collection activity over one year period of time.

Negotiated provider contracts and implemented fee analyzing due to fee shaving, recouping in $20,00 lost revenue.

Designed and implemented organization structure (HR processes/front desk process/telephone triage process/MRI policy and procedure/HIPAA/OSHA compliance)

1995-2000 Various practice manager

Family practice/OB&GYN etc

1985-1995 Various home health nursing positions

VNA/Hospice/IV infusion

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