Customer Service Manager

STAR EMISON

**** ******** **

Somerville,OH *****

513-***-**** s ac1svj@r.postjobfree.com

PROFESSIONAL PROFILE

“Self-motivated, fast learner, and controlled” are words my supervisor have used to describe me in the past. I am an experienced customer service professional who adapts well to change and works well under pressure. The leadership skills I possess have been evidenced by my quick progression into supervisory roles. PROFESSIONAL SKILLS

● Adept at fiscal responsibility

● Proficient with Microsoft Office and Quicken

● Functions well as member of team or individually as team leader

● Strong organizational abilities

● Exhibits professional demeanor

● Excellent customer service skills

EDUCATION

D.Russel Lee, Middletown,OH August 20

Brown Mackie College, Cincinnati, OH August 2015 to present Associate of Applied Business: Criminal Justice

WORK EXPERIENCE

Telecommunications 2016-2017

Startek Hamilton,OH

● Take inbound customer support calls

● Handle billing,Technical Support,and Sales

● Direct customer to proper support if unable to assist

● Retain customer, maintain professionalism

● Document all data given and taken

P ROFESSIONAL DETAIL CLEANER

2013-2015

Cleaning Authority, West Chester, OH

● Deliver high level of customer interaction and satisfaction on a daily basis

● Ensuring all materials are inventoried and in good condition

● Provide a sanitized green clean that exceeds the customer expectations

● Work as a team member to complete jobs quickly and accurately MANAGER 2009-2013

Wendys, Mainville, OH

● Managed employee schedules, training, and performance reviews

● Ensured quality food controls and standards were met

● Oversaw accounts receivables and sales

● Placed product supply orders and managed inventory

● Supervised maintenance of facility

MANAGER 2007-2009

Ameristop, Mason, OH

● Managed employee schedules, training and performance reviews

● Maintained product levels and inventory

● Provided quality cash control and utilized Quicken for accounting records

● Made daily deposits and balance cash drawers

● Followed all safety and sanitary policies and procedures

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