Customer Service Data Entry

Carlos H Valdes

***** ** ** ***

North Miami Beach, FL 33162

Phone 305-***-****

***************@*****.***

To Whom It May Concern:

As you’ll see from the enclosed resume, I am proficient in a variety of computer software programs as well as an extended Customer Service skills and phone etiquette. I am also experienced in handling a variety of emergency situations.

What my resume does not reveal is my professional demeanor and appearance. In a business environment, these qualities are of the upmost importance in dealing with clients as well as co-workers. In me, you’ll discover a reliable, detail-oriented, and extremely hard-working associate, one who will serve as a model to encourage other staff members to demonstrate the same high standard of professionalism.

I would appreciate it if you could take time from your busy schedule to speak more about what I can bring to your organization and look forward to hearing from you.

Sincerely,

Carlos H. Valdes

Enclosure

Carlos H Valdes

15975 NE 18 Ave

North Miami Beach, FL 33162

Phone: 305-***-****

***************@*****.***

Objective: To obtain a position within a growing company where my experience and customer service skills would be an asset.

Qualifications: I am experienced in handling general office duties and answering phones cordially and courteously, a Bilingual Team Player with excellent customer service skills and Electronic Data Entry experience; reliable to fill and perform different task assignments on field operations, detail-oriented, and extremely hard-working associate, who will serve as a model to encourage other staff members to demonstrate the same high standard of professionalism.

Work Experience:

Marksman / Trump Towers - Security Officer Sunny Isles, FL 11/2015 – Present

Matrix M2K9 - Security Guard / Building Supervisor Miami, FL 11/2014 – 11/2015

Newport Beachside Hotel - Reservation / Customer Service Sunny Isles, FL 2/2006 – 10/2015

Deauville Beach Resort - Reservation Supervisor Miami Beach, FL 1/2002 – 1/2006

Various Security Positions – Field Supervisor 2/1985 – 2/1998

Education:

Florida International University

Hospitality and Tourism Management Miami, FL

Customer and You Program

Skills:

Excellent Customer Services and Guest Relations

Supervisory Experience and Director of Security

Bilingual, Fluent English and Spanish

Ability to work independently, strong leadership skills and as a team player

Office Management and office equipment experience

Ability to work in a rapidly changing environment

Emergency response and Building evacuation

Ability to work with several computer programs such as:

Window XP, Word, Infinity, Fidelio, Opera Data Entry and monitoring CCTV camera system

10 years of Martial Arts experience

Certifications And Licenses:

Florida Security License

Fire Arm Certificate / Concealed Weapon

Telephone Etiquette Certificate

CPR / AED Certificate

OSHA Certificate

References:

Available upon request

Contact this candidate