Administrative Assistant Office

Evelyn Garcia

*** *********** ******, **** **, Linden, NJ 07306

Tel.:201-***-****

Email: garcia251977gmail.com

Dear Sir or Madam,

I am a highly organized candidate that possesses 16 years of experience as an Office Assistant, Customer Service Representative and Office Manager of small environments. Attached please find a copy of my resume as a first step in exploring the possibilities of employment with your department. I was employed as a Financial Aid Administrative Assistant III in the Financial Aid Department of NJIT in Newark, NJ. In this position, I was primarily responsible for maintaining all documentation, concerns and confidential information for over 4,000 students. Additionally, I also was responsible for substituting for my colleagues in their absence. I successfully interacted with a highly diverse population including students, parents, faculty, staff and the general public.

I specialize in solving routine problems and providing immediate assistance to students. I consider myself a problem solver with the ability to advance the department’s mission of providing quality service. I strive to ensure that every student has the opportunity to pursue their future careers by seeking all available financial aid options. If given the opportunity to be employed by your department, I can assure you that I will make it my duty to contribute to the team in every way possible. I am a team player and I possess flexibility, responsibility, and a high work ethic, Additionally, I am computer literate and internet savvy. I thank you in advance for taking the time to review my credentials. I look forward to hearing from you. Sincerely,

Evelyn Garcia

Evelyn Garcia

640 Morningside Avenue, Unit 28, Linden, NJ 07306

Tel.:201-***-****

Email: garcia251977gmail.com

Highly organized candidate with 16 years of experience in administrative support. Ability to learn quickly and efficiently with little to no supervision. Thorough and detail-oriented with a commitment to produce quality work product. Proven ability to thrive in a fast paced environment through advanced multi-tasking skills. Proficient in Spanish.

Education: Dickinson High School; Jersey City, NJ (2005) High School Diploma Hudson County Community College; Jersey City, NJ (2014) Associates Degree Experience: Administrative Assistant III 2009-2016 Office of Student Financial Aid Services, New Jersey Institute of Technology

• Managed the Student Service Counter

• Maintained supply of forms and information materials

• Documented students financial aid records into SIS and Banner

• Prepared office mailings

• Provided support to the Director, Associate Director and all other office personnel by preparing reports, coordinating and scheduling events, and provided clerical support

• Resolved in person, telephonic or email inquiries received

• Handled extensive problem resolution through research and rectification by referral

• Organized the scholarship files and documented data on Requisitions Financial Aid Assistant Aide 2000-2008

Office of Financial Aid, Hudson County Community College, Jersey City, NJ

• Assisted in maintaining and updating financial aid records for over two thousand students

• Assisted students with queries and completion of forms via telephone or in person

• Utilized ALPA and EDE computerized systems for the maintenance of all student records

• Assisted the Director and other professional staff in various tasks as directed

• Performed initial file reviews before financial processing occurred File Clerk 1999 to 2000

Department of Birth and Death Certificate

• Maintained and updated all public birth and death certificates

• Assisted the Office Manager in all aspects ranging from ordering office supplies, completing forms, etc.

• General receptionist and department informational duties via telephone and fax Computer Skills:

Windows 98, 95, 3.1, Microsoft Office (Word, PowerPoint), Novell Programs ALPHA and EDE, Banner.

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