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Customer Service Manager

Location:
Poplar Grove, IL
Salary:
40000
Posted:
August 12, 2017

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Resume:

Poplar Grove, IL

724-***-****

ac1sj2@r.postjobfree.com

July 1997 - July 2017

Pinestar Technology Inc

Jamestown, PA

Warehouse Shipping and Receiving

Planned, coordinated and monitored the receipt, order, assembly and dispatch of nuclear medicine supplies and accessories, domestically and internationally

Liaised with customers, suppliers, and transport companies

Worked domestically and internationally with FedEx, UPS, DHL, various freight forwarding companies, and other carriers

Certified to ship hazardous materials and dangerous goods by FedEx

Coordinated heavy freight logistics throughout North America

Maintained the necessary high quality control standards and exacting specifications of Timothy J. Derr

medical-grade products and supplies

Performed inventory management using MAS200

Maintained health, safety and security standards

Designed and created catalogs and marketing materials

Designed and maintained the company’s website

Proficient with MS Office, Adobe Creative Suite, and general computer networking

Trained new staff

January 2015 - July 2017

AutoZone

Sharon, PA

Parts Counter Manager

Provided exceptional customer service and sales assistance per AutoZone’s “Customer First” policy

Supervised and coached staff on customer service standards and policies

Performed supervisory and managerial duties such as scheduling, opening and closing the store, working with vendors, and overseeing commercial accounts

Monitored loss prevention and safety and security standards

Performed daily financial tasks, including cash handling, reconciliation, and armored car drops

Maintained proper inventory levels of merchandise

Oversaw stocking and merchandising

Trained new employees

June 2005 - April 2007

Radisson Hotel Sharon (now Park Inn by Radisson)

West Middlesex, PA

Night Manager

Oversaw all evening and night operations of 153 room hotel, including front desk, reservations, three food and beverage outlets, guest services, banquets and conventions, maintenance, security and housekeeping

Investigated and resolved customer inquiries and ensured guest satisfaction per Radisson’s “Yes I Can” standard of service and 100% satisfaction guarantee

Conducted nightly reconciliation and reporting for two hotel restaurants, the hotel bar, and the front desk

Maintained health, safety and security standards of the property

Trained new staff



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