Customer Service Manager
Resume:
Poplar Grove, IL
********@*****.***
July 1997 - July 2017
Pinestar Technology Inc
Jamestown, PA
Warehouse Shipping and Receiving
Planned, coordinated and monitored the receipt, order, assembly and dispatch of nuclear medicine supplies and accessories, domestically and internationally
Liaised with customers, suppliers, and transport companies
Worked domestically and internationally with FedEx, UPS, DHL, various freight forwarding companies, and other carriers
Certified to ship hazardous materials and dangerous goods by FedEx
Coordinated heavy freight logistics throughout North America
Maintained the necessary high quality control standards and exacting specifications of Timothy J. Derr
medical-grade products and supplies
Performed inventory management using MAS200
Maintained health, safety and security standards
Designed and created catalogs and marketing materials
Designed and maintained the company’s website
Proficient with MS Office, Adobe Creative Suite, and general computer networking
Trained new staff
January 2015 - July 2017
AutoZone
Sharon, PA
Parts Counter Manager
Provided exceptional customer service and sales assistance per AutoZone’s “Customer First” policy
Supervised and coached staff on customer service standards and policies
Performed supervisory and managerial duties such as scheduling, opening and closing the store, working with vendors, and overseeing commercial accounts
Monitored loss prevention and safety and security standards
Performed daily financial tasks, including cash handling, reconciliation, and armored car drops
Maintained proper inventory levels of merchandise
Oversaw stocking and merchandising
Trained new employees
June 2005 - April 2007
Radisson Hotel Sharon (now Park Inn by Radisson)
West Middlesex, PA
Night Manager
Oversaw all evening and night operations of 153 room hotel, including front desk, reservations, three food and beverage outlets, guest services, banquets and conventions, maintenance, security and housekeeping
Investigated and resolved customer inquiries and ensured guest satisfaction per Radisson’s “Yes I Can” standard of service and 100% satisfaction guarantee
Conducted nightly reconciliation and reporting for two hotel restaurants, the hotel bar, and the front desk
Maintained health, safety and security standards of the property
Trained new staff
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