Social Media Customer Service
Resume:
**resume attached below Cover Letter
Dear Hiring Manager,
As a proud born and raised Calgarian I know I am the perfect candidate for this position. Not only do my education, personal and work experience match the criteria perfectly, but my lifelong knowledge of Alberta and my extensive leadership, public speaking, communications and social media management experience makes me an incredible asset knowing what the community and province is about inside and out.
I am a graduate of the Bachelor of Arts – Professional Communications program at Royal Roads University, and have completed my Radio Television and Broadcast News Diploma at SAIT. I have an extensive background in communications, social media management, broadcast journalism as well as coaching and education – through Winsport -, which has given me the ability to not only connect with people on any level, but engage and develop a passion on any issue.
I have taken on several social media operations primarily based upon building strong Social Media Networks and brand recognition for a high-end-Realtors. This includes the implementation of several different social media sites (Facebook, Twitter, Pinterest, Instagram, Snapchat, LinkedIn), building websites and educating on proper use/maximum impact of social posts. My work involves the curation of content that includes creating videos, infographics, blogs and specialized posts. I’ve been involved in social media promotions and webpages as well as marketing for the Harvest Hills Carnival in benefit of the Children’s Miracle Network and a social media campaign based on family fun events in and around Calgary.
As an athlete I have always thrived under pressure and developed superior organizational skills. Those skills have proven to translate exceptionally well in the fast-paced communications environment. As a coach and customer service specialist I have also developed exceptional planning, coordinating and teaching skills and strive for only the highest standards of customer service. I have maintained exceptional organizational standards, delivered high-end, customer focused customer service at, and ensured any programs and projects are successful from the beginning to end.
My passion, education, work, life and volunteer experience has provided me with the fundamentals required to excel in this position and has given me the ability to step into the leadership, creative, engagement and managerial roles this job would require with enthusiasm and confidence. My competitive career has taught me the importance of working as a personable, professional team member, the ability to work independently and to learn new skills quickly and expertly. As I pursued coaching I gained the experience and confidence of being a strong, fair and encouraging leader as well as develop excellent oral and written communication skills. These life skills will make me a great asset for your team.
I am confident I am the perfect candidate for this position. I look forward to speaking with you further.
Career Profile
Dedicated and accomplished Royal Roads University and SAIT graduate with a strong academic and competitive background. Key skills include: the creation and implantation of social media plans, assessing and identifying problems in a quick manner, locating, gathering and organizing information in any type of environment, supervising and motivating others and dealing with people, problems and situations with honesty, integrity and personal ethics. Works best in a fast-paced, flexible environment where personal and professional growth is encouraged amongst colleagues.
SUMMARY OF QUALIFICATIONS
Resourceful, adaptable and innovative problem solver
Strong conflict resolution abilities
Experienced public speaker and presenter
Ability to work independently as well as in a team environment and demonstrate initiative
Team player
Ability to manage multiple projects and people
Listen effectively to negotiate win-win situations
Initiator with the drive to take on extensive project responsibilities
Extremely Proficient in all areas of MS Office, as well as several online, social media and web building platforms, Hootsuite Certified
Strong customer service and interpersonal skills
Strong coaching and program development abilities
Work Experience
January 2014 – Present
Freelance - Social Media Manager Calgary, AB
Social Media Strategist/Consultant
Hootsuite Academy – Social Media Certification. Create comprehensive social media communications plans for clients. Educate clients on how to run social media sites, and which sites to use for best results. Curate, create, maintain and develop several sites at once.
January 2013 – January 2014
660News – Rogers Media Calgary, AB
Overnight anchor, reporter, editor
Anchoring the overnight news, writing, reporting – including live to air, editing audio, and producing
September 2012 - August 2013
Winsport Canada Calgary, AB
Academy Mogul Team Head Coach
Creating and implementing programs and coaching provincial and national level athletes. Create programs based on individual athletes through-out the year to ensure the best possible results for each athlete.
July 2012 – January 2013
CTV – Operations Calgary, AB
CTV Morning Live Studio Director
Studio director for CTV Morning Live Show as well as primetime weekends, prepare live interviews/guests, set up studio including all camera moves, lighting and relaying messages to-and-from control room.
July 2011 - January 2013
CTV TWO / CTV – Alberta Primetime/Operations Calgary, AB
Operations, Part time Chase producer and floor director
Producing segments, chase producing, finding guests, preparing guests for shows, writing scripts, video editing, running the Calgary studio as Primetime is based in Edmonton. Also worked part-time for CTV Operations in Calgary doing live-hits from Calgary to various other studios.
September 2009 - June 2010
WinSport Canada Calgary, AB
Freeskiers Freestyle Skiing Team, Camp Torch Counselor
Coaching groups of athletes between the ages 6-16, teaching the athletes freestyle specific aspects of skiing, organizing competitions and coaching athletes at several provincial events.
WinSport Canada Calgary, AB
Guest Services, Athlete Services Attendant, Retail Sales Assistant
Directing calls throughout the organization, making reservations for customers for programs, clubs, brunches and corporate events, selling tickets, season passes and programs, informing customers on the programs. Also acted as the tourist information center when volunteers weren't in.
Volunteer Experience
June 2016
Harvest Hills Carnival Calgary, AB
Event Coordinator
Social media manager and event coordinator for charity event upwards of 5,000 people, 100 volunteers and 10 vendors with proceeds going to the Children’s Miracle Network.
January 2013, January 2014, January 2016
Macs Midget AAA Hockey Tournament Calgary, AB
Floor Director/Announcer
Ensuring men’s and women’s championship games ran smoothly, hit all media times (interviews, puck drop, commercial breaks etc.) and all awards, scholarships recipients/presenters were on the ice for presentations. Announcing at men’s and women’s games, including semifinals and finals at the Saddledome, encouraging audience interaction and participation, highlighting sponsors
Education
2014 – 2016 Victoria, BC
Royal Roads University- Bachelor of Arts – Professional Communications
Completed several communication (theory, fundamentals, foundations, history), presentation, public speaking, professional writing (business, government, fundamentals), technical writing, media, research and digital communication courses.
2010 - 2012
SAIT Polytechnic- Radio, Television and Broadcast News Calgary, AB
Competent and confident in technical writing, completing interviews, editing audio and video, hosting radio shows, producing and anchoring short television shows, reading news and sports on air for both Radio and Television creating packs for air, live hits, anchoring and acting as a video journalist, as well as reporting and anchoring editing and cutting and creating features for radio.
Recipient of the Jason Lang Scholarship
Maintained over 3.90 GPA all four semesters and was inducted to Phi Theta Kappa honor society
Attended the Rogers Sportsnet Excellence in Sports Broadcasting Workshop
2006 - 2009
National Sport School Calgary, AB
Graduated with honors - selected based on academic and athletic performance
Spoke on behalf of the school and future athletes as the keynote speaker at several events including the media unveiling of the center of sports excellence and the 20th anniversary of the 1988 Winter Olympics in Calgary.
Numerous public speaking engagements to board meetings, media unveilings, Olympic events, younger students, at risk youth and clubs.
Certifications
Hootsuite Academy – Social Media Certification
ProServe Certificate
Member of Phi Theta Kappa Honor Society
Canadian Ski Instructor Alliance - Level I
National Coaching Certification Program - Freestyle Skiing Level I, Technical Ski Module I, Air Level I
Other Experience
Planning and execution of several elaborate theme parties for all ages, as well as weddings and competitive events
Ex-Competitive Nationally Ranked Freestyle Mogul Skier
Recipient of school awards including Honors, First Class Honors, Student of the Term
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