Engineer Manager
Resume:
MARSHALL WALLS
**************@*******.***
PROFESSIONAL SUMMARY:
With over 11 years of experience in a large data center setting with positions ranging from Technician, Engineer, Lead to Manager. Responsible for organizing the tickets queue, assigning projects, making sure all SLA's were properly scheduled, and completed on time, I met weekly with my direct manager (in Utah), the remote admin groups, and remote network teams, installation (rack and stack), configuring arrays, configuring IP's, imaging, cabling, adding systems to the database, repairs, ordering replacement parts, all vendor upgrades, firmware upgrades, all the way to retiring systems. Experienced in both Data center builds, and Data center retirements, built Data Centers in the US and Europe. Also, responsible for all physical organization of the hardware that was ordered for our site. Our goal was to make each rack as dense as possible with power, network, and U space usage.
TECHNICAL SKILLS:
Hardware –HP Hardware, Dell Hardware, IBM Hardware, Hitachi AMS, HUS installation and configuration, Isilon installation and configuration, Cisco 2948, 4948, 6509, 7k, Nexus 2k-5k, Brocade, 3 Par, Super Micro, Servertech, Baytech, Cyclades, Fluke fiber and copper
Software – Windows Server 2003, 2008, Linux CentOS, Free BSD, Hitachi Hi-Track, HP, Dell, Nagios monitoring, TCP/IP
Data center management – Monitor power usage, network usage, rack-space usage, Rack and stack, receive shipments asset ID, maintain accurate database, repair/retire failed hardware, order replacement parts, install, configure, and connect switches, configure all hardware to the specs of the customer, update firmware, keep parts locker up to date for Dell and HP, Coordinate with vendors for repairs, make/run cables, patch uplinks, image all systems through PXE server, Data center design, configure power supplies, configure consoles, Cat 5 and Cat 6 termination
PROFESSIONAL EXPERIENCE:
IBM
08/16 - Present
Data center Engineer / Team Lead
Manage and maintain Southwest Airlines IT infrastructure.
Coordinate all vendor SLA’s
Manage the ticketing queue (Dash)
Order all DC Colo requirements including power, network, and physical space
Manage internal customer requests from start to finish
All hardware repairs
Manage and run all uplinks both fiber and copper
Adobe Systems
07/08 – 04/16
Sr. Data center Engineer 4 / Team Lead
Built and maintain a site with 22,000 devices in production (90% CentOS 10% Windows)
Travel to assist teams in Portland, San Jose, New Jersey, Boston, Virginia, London, and Paris.
Work directly with Account Managers on all data center issues and upgrades
Order all DC Colo requirements including power, network, and physical space
Manage internal customer requests from start to finish
Monitor and distribute tickets to from customers to the rest of the team
Order replacement parts from Dell, HP
Coordinate with vendors for repairs and upgrades
Installation / maintenance of all hardware and software
Rack and stack
Patch systems to the appropriate switch
Team lead for group of 4 in Dallas
Image systems through PXE server
Set appropriate vlan for all installation
Update and maintain a detailed database
Testing of new hardware
Responsible for most high level projects
Create documentation for all hardware
Yahoo Inc.
Site Ops (Data center)
02/06 -07/08
Maintained a site with 60,000 devices in production
Repaired / replaced failed hardware
Imaged systems through PXE server
Installed new hardware
Rack and stack
Patched switches and servers
Updated and maintain detailed database
Worked directly with customers through ticket queue and chat
Monitored power usage through PDU’s once a week for the entire data hall
EDUCATION:
University of Texas at Arlington – Arlington, TX
Business Information Systems, December 2002- December 2005
CERTIFICATIONS:
HP certification blades and servers
Dell certification blades and servers
A+ Certification
Server + Certification
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