Customer Service Insurance

Troy M. McMahon m **********@*******.*** 832-***-****

SUMMARY

● Highly motivated, goal oriented, well organized, responsible, and dependable

● Work effectively, individually, and as a team member without supervision

● Maintain a positive and professional attitude towards others

● Excellent oral and written communication skills

● Proven ability to anticipate client needs and ensure customer satisfaction

● Special talent for inspiring creative excellence PROFESSIONAL RELATED INDUSTRY KNOWLEDGE

NCCER CERTIFICATION / TWIC card

● Basic Safety – Complies with OSHA 10 – Hour Training Requirements

● Understanding of Safety Operations within a Work Zone

● Introduction to Construction Math, Introduction to Hand and Power Tools

● Introduction to Construction Drawings, Basic Communication Skills

● Introduction to Material Handling

Education

University of Houston - Major: Environmental Management San Jacinto College - Associate Degree of Applied Science NCCER Certification

Relevant Experience

Construction Supervisor/Manager January 2002-Present

● Supervise and manage projects and crews in all phases of construction and remodeling processes-OSHA compliant

● Devise plans to increase sales and provide excellent customer service

● Estimate and complete inspection reports for projects, audit insurance paperwork

● Negotiate contracts, meet with buyers, insurance companies, and city inspectors

● Acquire city and county building permits, schedule subcontractor selections, order all necessary building materials from suppliers

● Facilitate insurance claims from start to finish, meet all deadlines

● Perform final inspections of completed job phases

● Collect payments from clients, insurance companies, and mortgage companies Lowe’s Home Improvement Warehouse January 1999- January 2002 Inventory Control Specialist

● Provided excellent customer service

● Verified purchase orders and contents against shipping forms

● Loaded and unloaded 53- foot bobtails with forklifts and pallets jacks

● Maintained records, prepared certificates of origin, and bills of lading Gulf Coast Renovation August 1997- December 1998

Carpenter Apprentice

● Successfully renovated various residential and office facilities to the specifications of the client

● Estimated all phases construction

● Ordered all products and tools needed to complete projects

● Practiced and performed jobs utilizing superior safety procedures

Contact this candidate