Human Resource Management

GEETA JOSHI

Email: *********@*****.**

CAREER ABRIDGEMENT

I have 3+ Years of experience as a Teacher Coordinator / Computer Lab Assistant and 2 + years’ experience in Software Quality field as a Freelancer. I had worked in full Software QA life cycles from planning to implementation. My overall duties involved Performing testing of Enterprise, web and Mobile application. I performed software Installation, Regression, and End to End testing. I also managed all the activities related to school computer lab.

An astute professional with 3+ of experience in the diverse areas of Software Testing and managing computer lab.

Deft in all phases of the SDLC (comprising requirement analysis, development, testing and troubleshooting), with strong programming, software upgrade and application support skills across technology platforms.

Good understanding of creation & execution of test cases, bug documentation and bug tracking; creation of project documents like test cases and defect tracking reports.

Gained domain expertise in CRM, ERP, Banking and well versed with Salesforce admin 201.

Worked on Agile / SCRUM Methodology using Scrum Works Tool.

A team leader with strong communication, interpersonal and analytical skills.

ACADEMIC CREDENTIALS

M.B.A (HR) Indira Gandhi National Open University, New Delhi, India, 2014

B.Sc. (Science) Lucknow University, Lucknow, India, 1999

M.A. (English) Lucknow University, Lucknow, India, 2004

Bachelor of Education (B.Ed.) Lucknow University, Lucknow, India, 2001

Diploma in Computer UPTEC, Lucknow, 2000

AREAS OF EXPERTISE

Software Testing / Teacher Coordination cum Computer Lab Assistant

Configuring and manually testing software applications and developing test plans and test cases. Preparing test strategy and use cases.

Conducting functional/ integration/ system/ regression/ user acceptance testing for the software product under varying conditions and analyzing the behavior of the system.

Maintains computer hardware and software applications inventory for the purpose of ensuring availability of equipment and/or Instructional material in computer lab.

Performing defect analysis to ascertain any non-compliance with the set procedures/ guidelines.

Testing software programs to ensure compliance with specifications and maintaining documentation.

Created manual test plans, cases, scenarios and scripts per requirements and business goal documentation.

Single handed managed release activities (New Product development testing, Regression testing, UAT testing, Package testing, Mobile testing).

End to End testing exposure of Enterprise Software Application, Web and Mobile application.

TECHNICAL SKILLS

CRM/ERP Package : Salesforce

Testing Tools : Quality Centre 10.0, MTM, TFS, Bugzilla, QTP, LR

Project Management Tools : MS-Office, MPP, SCRUM Works, Visio

Reporting Tools : Crystal Reports, Data Analytics (Business Objects)

Other Tools : Parature, TFS, PayPal Credit card

Address Validation (PBBI-Spectrum), TOAD (Tools for Oracle Developer), Nessus Vulnerability Scanner

RDBMS / Language : SQL 2008/ 2010 / 2012, Microsoft Technology

VB.NET 4.5, WCF, ASP.NET 2.0, C#, Business Object 4 /4.1

Operating Systems : Windows 2000, Windows NT, Windows XP, Windows7, Vista, UNIX, Windows 2008 /10

CMS : DNN

EMPLOYMENT RECITAL

August ’2001 – May 2004 Assistant Teacher/ Computer Lab Assistant, Rani Laxmi Bai School, Lucknow India

As a Teacher coordination / computer lab assistant I oversaw daily lab operations my responsibilities was:

Coordinates scheduling of students and teachers for the purpose of maintaining computer lab operations and activities.

Instructs students and teachers in computer lab technology and software applications (e.g. answers questions, keyboarding, Apple Works, reading/math specialized programs, etc.) for the purpose of enhancing their understanding of lab operations and reinforcing academic concepts.

Maintains computer hardware and software applications inventory for the purpose of ensuring availability of equipment and/or Instructional material in computer lab.

Troubleshoots malfunctions of hardware and/or software applications for the purpose of determining appropriate actions to maintain computer lab operations.

Performs routine and preventive maintenance of computer lab and classroom equipment (e.g. dusting, cleaning, virus scanning,

Developed program to work with students and increase interest in higher learning.

Enforced the Buddy System mentoring program between 1st and 5th grade student, increasing student development and enthusiasm for learning.

Developed student attendance system. Testing of any new software Installed in computer lab. If any defect found report that to Vendor Company.

End to End testing of any new software installed in computer Lab.

March’2011 – Sept 2011 Presidum School, Noida, India

As a Teacher coordination / computer lab assistant I oversaw daily lab operations my responsibilities was:

Coordinates scheduling of students and teachers for maintaining computer lab operations and activities.

Improved student’s analytical skills by introducing state of the art computer program technologies.

Troubleshoots malfunctions of hardware and/or software applications for determining appropriate actions to maintain computer lab operations.

Apr’2009 – Sept 2011 Freelancer In Software QA Testing

As a freelance QA tester, I tested CRM application / B2B & B2C web and mobile application. I used to get testing project work from different vendors: My Job responsibility was:

Writing and Executing Software Testing Plan and Test Cases, continuously updating both these documents as the Testing Cycles proceed

Functional Testing (Module, Integration, System and User Acceptance Testing), Executing STP and TCs

Bug Finding, Bug Isolation, Bug Logging, Bug Review, Bug Follow Up (going through whole 'Bug Life Cycle')

Writing Testing Summary Report, Bug Summary Report

Black box Manual Testing, Regression Testing

Execution of several Testing cycles like Smoke, Sanity, Application, UAT

Report Testing, Database Testing, GUI Testing, Parallel Testing, Exploratory Testing etc.

Gap analysis (using Traceability Matrix, RCA etc.)

Using Test Case Design Techniques (Boundary Value Analysis (BVA), Equivalence Partitioning (EP), Decision Tables, State-Transition Diagram (STD)) also with tools available for Test Case Generation especially for combinational testing

Test Environment and Test Data preparation

Functional automation done using QTP / Rational Robot.

Database testing via manual SQL query against the SQL backend.

REFERENCES

Available upon request.

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