Stan Austin

ac1s3d@r.postjobfree.com 816-***-****

SKILLS

Technical Writing and Proofreading Editing and Writing for Web, Social Media, Print

Web Content Management Email Marketing and Newsletters

Presentations and Fact Sheets Web Analytics

Photography and Video Public Relations

TECHNOLOGY EXPERTISE

Web: Dreamweaver, HTML/CSS, WordPress, Google Tools

Office: Word, Excel, PowerPoint, Outlook

Adobe Suite: Photoshop, Acrobat, Illustrator, Premiere

Metrics: Google Analytics, Omniture, Hitbox,

Marketing: Cheetah Mail, Exact Target, GovDelivery

PROFESSIONAL EXPERIENCE AND QUALIFICATIONS

2017 Project Specialist II Sprint

Location: 6360 Sprint Parkway, Overland Park, KS 66251

Collaborated daily with Sprint content owners and project managers to improve depth, clarity and timeliness of internally facing Customer Care documentation

Built, formatted and edited Sprint Prepaid and Postpaid Customer Care web pages, documents and guides as part of a team led by Jo Anne Grammond, Sprint Manager-Social & Content Lifecycle

Assisted with i-Connect content migration to the new Jive 9 information management platform

Supported brand management, program management and product management teams

Worked as a contractor employed by JMA Staffing

2010-2017 Strategic Communication Specialist U.S. General Services Administration

Location: 2300 Main St., Kansas City, MO 64108

Served as Editor-in-Chief and Web Content Manager for GSA’s official Region 6 internal newsletter, the “Heartland Wire”

Wrote and edited articles, presentations and related material highlighting achievements and activities of GSA Public Buildings Service programs and employees across Kansas, Iowa, Missouri and Nebraska

Directed communications strategy and tactics for the GSA Regional Office relocation – 2012 to 2015 – from the Bannister Federal Complex to the Two Pershing Square building in downtown Kansas City

Planned, developed and executed communications plans and employee engagement initiatives

Managed and edited digital signage in GSA space in the Regional Office building

Wrote technical documentation, user guides and training material for GSA IT implementations

Served as Project Manager for GSA Region 6 content migration from a local server to a centrally hosted platform using the WordPress content management system

Served as official photographer and videographer for GSA events and ceremonies

Employed by federal contracting company One Federal Solution of Waldorf, MD

2009-2010 Web Content Writer Sprint Nextel

Location: 6160 Sprint Parkway, Overland Park, KS 66251

Wrote customer-facing articles and promotional material as part of the Sprint.com content team following the Sprint Nextel merger

Performed technical writing in support of Sprint Nextel phones, PDAs and services

Wrote promotional messages, banner advertisements and customer alerts for such products and services as 4G Broadband, NFL Mobile Live and Sprint Family Locator

Worked as a contractor employed by the COMSYS consulting group

2006-2008 Senior Online Editor Kansas City Star

Location: 1729 Grand Blvd., Kansas City, MO 64108

Supervised an award-winning team of web editors, content developers, and freelance writers

Served as day-to-day managing editor of the newspaper’s award-winning website, KansasCity.com

Directed online breaking news coverage, election coverage, product implementation, and newsroom training for web production

Coordinated development and launch of numerous niche websites and blogs, including Press Release Central; Prime Buzz (politics); and Crime Scene KC (Editor & Publisher magazine’s national award winner for Best Media Blog)

Directed KansasCity.com’s operational transition to McClatchy Co. ownership and a new multimedia platform in 2006

Implemented the newspaper’s first mobile website and managed RSS feeds for news

2000-2006 Director of Site Operations Knight Ridder Digital

Location: 1800 Grand Blvd., Kansas City, MO 64108

Managed a $2 million operational budget for Knight Ridder Digital’s Kansas City business unit

Established a regional office housing KansasCity.com, Kansas.com and Biloxi.com operations

Supervised a marketing manager, content producers, designers, programmers and freelancers

Built promotional partnerships with local business, civic, media and sports entities including the Kansas City Royals, the Nelson Atkins Museum and local television stations

Launched the company’s first email marketing system using the Cheetah Mail application

Talent recruiter for Knight Ridder newspapers and digital operations

ADDITIONAL EXPERIENCE

Online Managing Editor - Kansas City Star; Assistant Business Editor Special Projects - Kansas City Star; Copy Editor - Kansas City Star; Layout Editor - Kansas City Star

EDUCATION, CERTIFICATIONS, PROFESSIONAL FELLOWSHIPS

Bachelor of Arts - Journalism News/Editorial University of Memphis

Federal Certification: Plain Language in Regulations and Policy – DigitalGov University (DGU)

Professional Fellowship: Digital News Leadership – Newspaper Association of America, San Diego

Professional Fellowship: Digital News Management – Poynter Institute, St. Petersburg, Fla.

Professional Fellowship: Multimedia Journalism – Maynard Institute for Journalism Education, Chicago

Professional in Residence – Howard University School of Communications, Washington, D.C.

Multicultural Management Program Certification – University of Missouri School of Journalism

MEMBERSHIPS

Public Relations Society of America; Online News Association; Institute of Management Consultants USA

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