SUMMARY OF QUALIFICATIONS

*+ year-experience in Mobile packet core solutions with a particular emphasis on Ericsson Packet Core nodes elements such as GGSN/EPG, SGSN-MME,SASN, IPWORKS and Mobile Packet Backbone Network-MPBN

6+ years of proficient hands on experience in Juniper Networks SRX/SSG firewall devices, Extreme Networks Black Diamond and Summit switches, Ericsson (Redback) SmartEdge 400/600/SSR routers, Cisco 2800/3700/3800 routers and Catalyst switches

Proven skills in TCP/IP, LAN/WAN/VLAN, NAT/PAT, SNMP/SNMPv3, OSPF/BGP/EIGRP, VRRP/HSRP, ACLs, Packet-Filtration and policy-based/route-based IPSec implementations, configuration and support

Sufficient understanding of GSM, GPRS, EDGE, 3G, MPLS and GRX architectures and traffic flow, in addition to hands on experience in mobile Roaming IREG/CAMEL/IR35/TAP validation and inbound/outbound testing solutions & traffic flow

6+ year-experience in configuration and administration of SYNAPS ADMS - OTA Automatic Device Management System

4+ year-experience in Linux operating systems' implementations, configurations & administration.

2 year-experience in Kaspersky Lab Enterprise products, THALES Host Security Modules (HSM 7000/8000/9000), SonicWALL security & backup devices (NSA 240, CDP 210 and SSL VPN 2000), and Microsoft (ISA2006, AD2008, Exchange2003)

Qualified abilities in networks administration, troubleshoot, support and security essentials & practices

Demonstrated abilities computer skills, training sessions, presentation & interface with customers

PROFESSIONAL EXPERIENCE

1.Palestine Cellular Communications - JAWWAL. Ramallah, Palestine June, 2011 - Present

Data Services Officer, IP Packet Core & MPBN Network.

Responsibilities:

Carrying out the day-to-day packet core operations and configurations, auditing, systems hardening, optimizing networks' post implementation changes, performing network regular health checks & nodes/servers backups, troubleshooting and HW/SW required updates & upgrades

Designing, implementing and determining new network segments' and projects' implementation requirements like racking, cabling, routing, switching, firewalling, IPv4 addressing, communicating with relevant parties, related analysis, discussions, post installation acceptance, etc.

Ensuring network operations, installations, and detailed configurations are all adhering to the required technical approvals and department's standing plans and policies

Participating in emergency and 24/7 duties, responding to monitoring alerts, systems' alarms by undertaking logging, debugging, and analytical actions in order to identify root causes, run corrections/mitigations and/or triggering the required escalations/support requests to related vendors

Focal point acting of data services trouble tickets of corporate, individual subscribers and roaming complaints

Supporting other departments for new business implementations, campaigns, revenue assurance issues and anti-fraud data cases

Building documented implementations, MoP & updating networks' LLD sheets, diagrams/topologies

Collaborating & following with vendors to resolve escalated support issues & other technical dependencies

Participating in network-related procurement procedures as required, including developing specifications, assessing provided solutions, and participating in or advising technical evaluation committees

Remotely and/or onsite supporting of sales teams in identifying customers' technical needs and ensuring provided solutions & technical deployments were met customers satisfaction

Providing with the requested PS reports of network resources, health statuses, statistics, usage, volumes, etc.

2.Palestine Cellular Communications - JAWWAL. Ramallah, Palestine June, 2010 - May, 2011

Roaming & Interconnect Administrator, Carrier Relations Dept.

Responsibilities:

Undertook roaming tests (IR24, IR32, IR35) and TAP Validation pre-lunch roaming agreements with partners

Mastered the Inbound and Outbound roaming testing systems

Collaborated with national & international roaming partners regarding ad-hoc tests and complaints

Answered voice, data, and SMS inbound/outbound trouble tickets and subscribers' complaints

Worked with other departments regarding different roaming issues

Provided department with requested reports and statistics

3.Future Information Systems. Ramallah, Palestine June, 2008 - May, 2010

Systems Engineer, Technical Dept.

Responsibilities:

Administrated & supported local network elements such as Exchange2003, ISA2006, AD2008 and SonicWALL data backup & security devices

Implemented THALES HSM products for some national banks and provided relevant stuff with needed training

Implemented SonicWALL products at some customer premises

Represented the company's products and services in many national IT exhibitions

Worked as technical support head & pre-sale consultant for Kaspersky Lab products where I had:

- Conducted many pre-sale presentations those contributed into successful deals

- Performed too many projects in small, mid-sized and enterprise networks with critical business environments

- Achieved a huge customer base around the country that included governmental, NGOs, educational & many

other private and public sectors

- Supported corporate customers remotely, onsite and solved their trouble tickets

- Kept customers up-to-date with continual improvements on their installed products

- Held numerous full-day & comprehensive training sessions for customers and maintained their satisfaction

PROFESSIONAL TRAINING COURSES

3G PS Core Capacity Planning and Dimensioning. Ramallah, Palestine November, 2016

Hands on WEB Applications Security. Cystack Systems, Ramallah, Palestine August, 2016

Red Hat Enterprise Linux 7. Experts Training Centre. Ramallah, Palestine October, 2015

Juniper JSEC and AJSEC . ORIGIN Training Centre. Amman, Jordan October, 2014

SASN 2012 Operation & Configuration. Ericsson Academy. Kista, Sweden May, 2013

Juniper CJFV, IFVH, AJVI. Spectrum Training Centre. Dubai, UAE March, 2012

Cisco ROUTE, SWITCH, TROUBLSHOOT. AXIZO Co. Ramallah, Palestine January, 2012

SGSN 2010 Configuration. Ericsson Academy. Dublin, Ireland November, 2011

GGSN 2010 Network Engineer. Ericsson Academy. Dublin, Ireland September, 2011

Microsoft MCITP. National Institute for Technology. Bethlehem, Palestine August, 2010

Kaspersky Lab Channel Partner Training. Kaspersky Lab. Amman, Jordan June, 2009

Thales eSecurity EMEA Channel Partner Training. Thales e-Security. Oxford, UK February, 2009

SonicWALL Network Security Essentials. Ad-Tech Training Centre, Amman, Jordan May, 2009

CERTIFICATIONS

Cisco Certified Network Professional – ROUTE, Exam 640-902 November, 2011

Cisco Certified Network Associate – CCNA, Exam 640-802 July, 2011

MCTS: Windows 7, Configuring, Exam 680 August, 2010

MCTS: Windows Server 2008 Enterprise Administrator, Exam 647 July, 2010

MCTS: Windows Server 2008 Applications Infrastructure Configuring, Exam 643 July, 2010

MCTS: Windows Server 2008 Network Infrastructure, Configuring, Exam 642 June, 2010

MCTS: Windows Server 2008 Active Directory, Configuring, Exam 640 May, 2010

Certified Kaspersky Lab Data Security Professional LAN Windows June, 2009

Certified SonicWALL Security Administrator – CSSA May, 2009

Certified Kaspersky Lab Data Security Technician LAN Windows January, 2009

EDUCATION

Arab American University. Jenin, Palestine February, 2007

Bachelor of Science, Telecommunication Technology

PERSONAL SKILLS

Demonstrated ability and high capacity to work under pressure, independently and within a team

Experience supporting mission-critical infrastructure in a fast-paced work environment

Highly motivated with a continuous willingness to learn and develop in the role

Excellent problem solving / analytical skills and knowledge of analytical tools

Excellent written and verbal communication skills as well as excellent command of written and spoken English

REFERENCES

Credentials & references are all available upon request.

Contact this candidate