Customer Service Information Technology

STEVEN L. BUSH

**** ******** ***, *******, ** ***31 404-***-**** ********@*****.***

TECHNICAL PROFESSIONAL / NETWORK SUPPORT / SYSTEMS ADMINISTRATION

Hardware: Installing and supporting Software and Applications, Installing and Configuring the Peripherals, Components and Drivers, Cisco, Promethean Smart boards.

Software: Clients and Server 2008 and 2012, AVG Managed Workplace and Antivirus, AVG Spam and Content Filter, Terminal Services and Remote Apps,, Microsoft Exchange, Microsoft Application (Excel, PowerPoint, Word, Outlook) Installation and Setup, Remedy, Heat, Nagios and Nimbus tracking programs

Networking: Joining clients to company domain, Microsoft Active Directory. Printer’s mapping via DHCP and DNS. Disk Quota Management, Cisco AP and Meraki wireless networks, Router & Switches IOS, DHCP. Cisco VOIP phone system. Limited access to Hp IMC and Web management tools

Troubleshooting: Network connection diagnostics, VOIP phone connection, VDI desktops, Cisco and HP Switch’s, Local Servers, Laptops, Desktops, and Printers

EDUCATION & CERTIFICATIONS:

Herzing University Atlanta, GA

Bachelors of Science, Network Management/ Security 2015-present

Virginia College School of Business & Health Knoxville, TN

Associate of Science, Network Engineering Degreed

Millennium Training Institute Woburn, MA

Certification Program – A+/Net+/MCSA and Linux Complete

Virginia College: School of Business and Heath Knoxville

CompTIA A+ September 2012

CompTIA NET+ June 2013

CompTIA Security+ July 2013

Cisco CCENT January 2015

Cisco CCNA June 2015

RELEVANT EXPERIENCE:

NovaLink Solutions Atlanta, Ga.

APS Field Technician - Contractor 2015 – Present

Provide computer, printer and network support for Atlanta Public Schools

Troubleshoot technical devices to allow maintenance of day to day workflow

Provided dedicated and dependable customer service to staff, faculty and administration

Advantage Technical Resources Knoxville, Tn.

Information Technology Contractor 2011 – 2014

Performed various upgrades for Hewlett Packard printers and computers

Perceptis - Lesley University Cambridge, MA

Quick Response Team Representative 2008 – 2011

Provided Tier2 support for faculty / staff on help desk, walk up, field tech, call center and remote basis

Computer imaging, data recovery, deployment and hardware/software upgrades for Windows and Mac

Supported Windows mobile devices including Apple iPhone and Blackberry in a Microsoft Exchange environment

FoodTecSolutions Needham, MA

Help Desk / Tech Support 2007 – 2008

Provided Customer Support for approximately 1,000 clients using Remedy ticketing system

Supplied re-licensing, remote administration, file and international application support

Remotely configured hardware and software network support to a broad based network (Including router configuration, touch screen configuration)

Charles Hotel Cambridge, MA

PC Technical Support 2005 – 2006

Performed hardware and software installations and upgrades

Implemented a web based tracking system for the purpose of documenting and expediting user issues

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