ALEX ROSS

ac1rpm@r.postjobfree.com

916-***-****

HTTPS://WWW.LINKEDIN.COM/IN/ALEXANDER-ROSS-396362B3

HTTPS://GITHUB.COM/ALEXANDERCODE

OBJECTIVE

Continue to grow my passion for working in technology, AND with people.

SKILLS

Ruby

HTML

CSS

SQL

Rails

Sinatra

Mobile Optimization

Google Analytics

Search Engine Optimization

EXPERIENCE

WEBSITE ADMINISTRATOR

Sun City Lincoln Hills

Current

Manage user accounts during database migration

Qualify user credentials in CRM Software

Provide customer support to end-users

Provide procedural, security and web application recommendations

Educate customer-facing employees to provide excellent support

TELLER

US Bank

April 2015 – April 2016

Grew interest and researched security systems

Researched and provided testimony on fraudulent transactions

Provided support and received perfect Customer Service scores

Met sales and referral goals

MARKET RESEARCH AND DEVELOPMENT CONSULTANT

Monumental Technologies

October 2012- April 2015

Market research on complex hydration systems in global market

Developed market penetration strategies and client outreach methodologies

Designed website and promotional collateral

RETAIL EXPERIENCE

Staples

August 2009- March 2014

Managed sales and support of Team Members

Built a Help Desk service team and exceeded growth goals

Grew revenue and consistently exceeded sales goals by 4%.

Resolved service escalations

Customer Satisfaction scores improved by as much as 20% Y-O-Y

EDUCATION

SIERRA COLLEGE, Rocklin, CA

Major: Technology

CALIFORNIA STATE UNIVERSITY, CHICO, Chico, CA

Major: Business

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