Quality Assurance Customer Service

CARL FLAHERTY

***** **** ***** ******, *****, CA 92064 ac1roe@r.postjobfree.com

p:323/547-2556

Education

●Associate of the Arts in European Cultures from Pasadena City College

●Telecommunications Technician from Associated Technical College

●Trained at Bittium in deploying and running automated testing devices on mobile phones

●Trained in Java, SQA, and Selenium

●ISTQB Software Tester Foundation Certified

Qualification Summary:

●Closing in on fourteen years of comprehensive involvement and experience with Quality Assurance testing.

●Approximately one year of experience deploying, customizing, and running automated testing devices to generate result sets for the analysis while with Bittium.

●Over five years testing platform services such as: subscription/billing, preparing for game launches and updating utilities, proprietary customer service tools, CRM, marketing websites, and online commerce.

●Bordering on four years of experience testing consumer products (computer and mobile games).

●Four years of QA testing of software-hardware integration, specifically microprocessor handlers as part of Delta Design.

●One year of experience with SQL database tools, mostly as part of Lytx.

●Approximately four years of experience as a QA Testing Lead while at Sony Online Entertainment (now Daybreak Games).

●Responsible for reviewing software specifications, creating test procedures, organizing two shifts of test technicians, and reporting testing status to project managers.

●My fundamental multitasking ensured the testing needs of multiple projects, synchronously without flaws.

Professional Experience:

Temporary Worker Randstad Manufacturing and Logistics (Feb) 2017 – Present

Randstad specializes in human resource services for temporary and permanent jobs.

Worked in warehouses as a box builder.

Device Tester (Contract Position) Lytx (formerly DriveCam) (Feb) 2015 – (Oct) 2015

Lytx specializes in designing, manufacturing and selling video driver safety programs used by commercial fleets.

●Aided in beta testing for the FLEX project, which will be marketed as “Sensor Vision.”

●Tracked the Test Fleet, via an SQL database, this included my developing the needed queries.

●Assisted in drive testing the FLEX ADAS (Advanced Driver Assistance System), using Linux to monitor the behavior of the units in real world situations.

●Facilitated in laboratory testing of FLEX hardware.

Software Quality Assurance Technician (Full Time/Contract) Delta Design 2008 – 2013

Delta Design is a robotics engineering company that develops and markets pick-and-place semiconductor test handlers.

●Worked as part of the testing team for the Summit, Pyramid, and Eclipse semiconductor handlers.

●Executed and modified system test procedures under the direction of the Quality Assurance Engineer.

●Much of this work was done on third shift, so there was little direct supervision or assistance.

Achievements: Plaque awarded for the successful completion and shipment of the Pyramid Product

Test Engineer (Contract Position) Bittium (formerly Electrobit Group Ltd.) 2007 - 2008

Bittium is an information technology company that specializes in the development of secure communications and connectivity solutions.

●Worked as part of Bittium’s Software Engineering Services, specifically on the Broadcom phone systems for Samsung.

●Performed manual testing of the phone systems.

●Responsible for deploying and running automated testing devices to generate result sets for analysis.

Daybreak Games (formerly Sony Online Entertainment) 1999 - 2007

Daybreak Games (formerly Sony Online Entertainment) is a video game developer and video game publisher.

Quality Assurance Engineer 2006 - 2007

●Responsible for testing platform services, specifically focused on the account creation, subscription, billing, web utilities, and safe transfer of user information.

●Additional obligations included testing customer service tools for the various products.

Lead Quality Assurance Tester 2003 - 2006

●Lead tester for the Field Commander title, a military turn-based tactics game for the PlayStation Portable.

●Managed the work of two shifts, of nine testers, and coordinated with additional testers of the TRC specialist team.

●Lead tester for Frantix, a puzzle video game on Sony's PlayStation Portable.

●Managed a small, yet talented, team and coordinated with outside developer, Killer Games.

●Lead tester for Platform Services.

●Managed an accomplished, team of testers that provided all encompassing support to Sony Online Entertainment’s products and tools, including but not limited to: testing game installers, launchers, subscription billing, marketing websites, and promotions.

●Platform services was also supervisory in testing capacity for the following: Beta programs for Sony Online Entertainment game titles, several small titles for cellular phones, the Pocket PC, and the computer.

Quality Assurance Tester 1999 - 2003

●Member of the Quality Assurance team responsible for testing of the various casual games provided on Sony’s Station website.

●Member of the Quality Assurance team responsible for EverQuest maintenance, as well the EverQuest Expansions – Scars of Velious, Shadows of Luclin, and Planes of Power.

Achievements: Physical Commemorative Sword (I kid you not) awarded for the shipment of the EverQuest II game.

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