Manager Customer Service

***** *** ***** ** ***** ************@*****.***

Marki Collins

Objective

To obtain a management or leadership position that will allow me the opportunity for future growth within the company.

Experience

2002-2004

HD Supplies

New Orleans, LA

Warehouse Supervisor

•Trains staff to ensure attainment of department performance goals

•Manages and ensures successful achievement of performance goals of assigned functional areas

•Controls warehouse expenses.

•Ensures a safe working environment for all associates including surveying facility for repair and maintenance items.

2004-2005

Rasputin Restaurnat

New Orleans, LA

Food and Beverage Manager

•Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity.

•Investigate and resolve complaints regarding food quality, service, or accommodations.

•Schedule staff hours and assign duties

•Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted.

2005-2008

Foxconn

Houston,TX

Floor Supervisor

•Prepare and maintain quality-related documents such as procedures, records of inspections, and work instructions.

•Provide guidance, direction, and review to Quality Inspectors.

•Participate in internal and external quality audits as required.

2008-2012

Home Depot

Houston, TX

Distrubution Supervisor/Solutions Team Manager

•Evaluates and analyzes current work methods and recommends ways to eliminate inefficiencies.

•Guides associates in daily operations, and monitors to ensure a high degree of productivity, safety, service and quality

•reviews reports identifies area of improvement for key metrics including productivity, accuracy, quality, and

•expenses

2013-2015 Family First Transportation Houston, TX

Dispatch Superivsor

•Manage drivers’ time, efficiency on task, HOS, minor equipment issues and repair.

•Communicate with upper management as to job site issues, efficient use of equipment and personnel and additional requirements needed by customer.

•Respond to customers’ needs in a timely manner and plan/implement services needed

•Train drivers on the proper use of all types of equipment that is needed

2015-2015 GHRA Distribution Houston, TX

Shipping Manager

Made sure that my team provided quality service when delivering loads

Made sure we provide excellent customer service.

Trained order selectors how to pick accurate and how to make very few mistakes if any.

2015-current

WAREHOUSE MANAGER

Trained all warehouse clerks how to use all MHE equipment.

Made sure all warehouse departments were following the proper guidelins to be sucessful.

Made sure all departments finished thier task in a timely matter.

Made sure all warehouse employees were team players

1993-1997

Warren Easton Fundamental Senior H.S.

New Orleans,LA

1997-2000 Southern University at New Orleans New Orleans, LA

•Business Administration

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