Customer Service Sales

**** ********* ***, ******** ****, TX *****•513-***-****• ********@*****.***

Basem Aybef

Summary

I am a sales and operations leader, with a long track record of success. I have worked in the retail consumer electronics industry for 25 years, and have owned and operated independent businesses. In each position I have held, I have swiftly outperformed all expectations, and brought my area of responsibility to the top of the organization. With a strong motivational approach, I have been directly responsible for the successful performance and career development of over 30 individuals within the organization. I have retained top talent and kept turnover low, with the lowest turnover rates in my current organization I have expertise in sales, leadership, operations, P&L and payroll control, succession planning, vendor relationships and restaurant operations.

Experience

09/2016 to Present ABC Phone of North Carolina/AWireless Eastern US

Area Vice President

•Led 7 Regional Directors 354 Store Locations

•Provide leadership, execute corporate directives, develop strategies to maximize people development

•Maintained turnover rates at below 40%

•Ensure maximum profitability through execution of short and long term strategies

04/2014 to 09/2016 ABC Phones of North Carolina/AWireless Cincinnati, OH

Regional Director

•Accountable for overall sales, operations, staffing and maintenance merchandising within stores

•Establish a strong customer service/selling culture in all assigned stores

•Ensure outstanding customer service throughout the organization by properly hiring and training a team of professionals at all levels

04/2012 to 04/2014 TGI Friday’s TN/NJ/NY

Senior Director of Operations

•Developing & implementing processes to control food and beverage waste

•Responsible for P&L, payroll, operations and sales results across the division

•Hiring GM/managers, diversity management, training coordination

•#1 Divisional Director 2 years in a row

2/2010 – 04/2012 RadioShack Houston, TX

Division Sales Director

•Led teams of 4 regions, 40 districts and 720 stores

•Provided business planning for succession, process improvement and performance development

•Achieved top performance results across nearly all measured metrics within the company

2/2007 – 2/2010 RadioShack AL/MN/CA/TX

Regional Director

•Lead teams of 10 districts and 170 stores

•Accountable for P&L, payroll, operations and sales performance for locations in the region

513-***-****• ********@*****.***

Basem Aybef

Education

B.S. Industrial Technology

Completed in 1983

University of Louisiana Lafayette, La B.S. Industrial Technology

References

References are available on request

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