Sales Manager, Project Manager, Technical Support

BOB ALLEN

***** ************ **** ****: 502-***-****

Louisville, KY 40243 **********@*****.***

PROFESSIONAL EXPERIENCES

DigiTel Communications (Louisville, KY) Jan 2013 - Current

Position: Technical Consultant / Project Manager

DigiTel Communications is a communications and networking consultant firm in Louisville serving customers in KY, OH, IL, IN.

Provide sales and technical consulting and project management to the DigiTel team and provide solutions per customers’ requirements. Includes consultation and project management for medium and large corporations. Projects include WAN/LAN, Workflow Optimization (ITIL) Management, Service Desk and Telecommunications consulting and project management.

Specific areas of focus are:

Workflow Optimization and Automation

IT Network and Phone Systems (Managed & In-House)

Carrier Vendors (Sprint, AT&T, West IPC, Century Link, Verizon)

Carrier Services: Ethernet, T1/PRI, POTS, MPLS, SIP, VOIP, PBX

Cabling and connections: Cat 5/5e,6, Coax cable, Fiber Optic & Converters

Network Performance Analysis, LAN Assessment, Security Audits & Remediation

Network Infrastructure (CISCO Switches & Routers, UPS, Racking)

Service Audit, Staff Transition, Data Center Relocation, Project Management.

Hilltop Properties (Self-Employed): (Louisville, KY) Oct 2011 – Dec 2012

Position: Owner

Description: Property Development and Management

Diversified IT (Carolina Beach, NC / Louisville, KY) OCT 2009-OCT 2011

Position: Technical Sales Consultant

Diversified IT was a small start-up sales and consulting group based out of Raleigh and Carolina Beach. We offered solutions in the NC / SC region for various industries, including state government and higher education. Solutions included Microsoft OCS, SharePoint, hosted exchange mail services etc… Other solutions included NAS/iSCSI storage solutions from Scale Computing in standard server and VMware environments, wireless networking from Aruba, and IP telecom solutions from Microsoft and Zultys. Summary of roles:

Provided sales and technical (pre and post) consulting support to the DITSI sales team and provide solutions per customers’ requirements. Included participation in partner relationships, technical presentations, on-line (web-ex), MSoft OCS (Lync) and conference calls.

Provided hands-on post-sales System Engineering installation and provide assistance for technical escalations. This includes identifying, gathering internal resources and managing the resources necessary to resolve issues and ensure successful installations.

Focused heavily on storage solution sets from Scale Computing, as well as Microsoft, Video Surveillance solutions and Aruba Wireless Networks

ADIC / QUANTUM: (Seattle / Gainesville, FL / Louisville, KY) Feb 1999-May 2009

Position: System Engineer / Technical Consultant

For 10 years I had a variety of duties within ADIC / Quantum ranging from installation engineer to pre and post-sales engineer. Product line focused on robotic automation in the datacenter. Most of my activities involved pre-sales responsibilities, including visits to prospects and customers, as well as reseller training and support. Territories covered over the 10 years include the Central, South East and Ohio Valley regions. Much of my work as a member of the sales team was to provide in-depth technical knowledge and support during the sales cycle. This included managing and partnering with customers, reseller channel and industry partners in the deployment of storage and backup solutions. Main roles included:

Provide pre-sales System Engineering support to the ADIC/Quantum sales team to develop technical backup and archive storage solutions per the customers’ requirements. Includes participation in partner relationships, trade shows, technical presentations, on-line (web-ex) and conf calls.

Provide post-sales System Engineering support for installations and escalated customer problems. This includes identifying, gathering internal resources and managing the resources necessary to resolve issues.

Continually enhance my technical skill set to stay ahead of critical industry trends including attending internal hardware and software training and utilizing vendor and reseller partner training sessions via various methods such as sponsored seminars, online training and personal one-on-one partner sessions.

Help develop sales strategies and business plans with the sales team to maximize the sales opportunities in the region.

Product areas heavily focused on include backup and recovery hardware and software, including tape and disk, and specifically data de-duplication.

Specialty products included high performance computing, SAN file system and tiered storage via StorNext product suite.

Focused heavily on product positioning and partnering among various storage players such as NetApp, IBM, EMC, Symantec, Data Domain, HP, Commvault, Syncsort, Spectralogic, Dell and many others.

Consultech - Paducah, KY 1997-1998

Position: Self-employed: PC Network Solutions and Support

Established a computer sales and consulting company supplying network consulting, and installations. Duties included corporate sales, network design, solution presentation, cabling and installation, network and communications hardware and software. Installed generic and vertical software packages with ongoing technical support and maintenance solutions.

COMPUTER SOURCE, INC., Paducah, KY 1989-1998

Positions: Sales Manager, Account Exec, Purchasing Mgr, Operations Mgr

Developed sales and marketing for specialized markets. Cultivated customer prospects and developed sales goals, contests, spiff programs for staff. Educated staff with product certifications, seminars, and round table forums. Issued product research assignments, scheduled vendor visits and trade shows. Coordinated and offered various trade shows and seminars for various vertical and generic solutions. Established vertical sales and service markets. Supervised co-op reimbursements and scheduled various advertising media campaigns. Designed and analyzed commission disbursements.

Sales Account Manager – Achieved consecutive top sales status. Focused on corporate enterprise solutions with attention to detail and responsiveness.

Sales Manager – Managed and coached five account representatives. Duties included sales promotions, product solution training, target market assignments, quarterly quota evaluations.

Application and Network Solutions – Installed and supported several hardware and software solutions for vertical and general corporate markets such as Accounting, document imaging, construction management. Visual presentation systems, medical pkgs, legal systems, graphics and design pkgs. Hardware and software solutions included Compaq, HP, Apple, Microsoft, Novell and others.

Purchasing – Researched and verified all product specifications to ensure accurate solutions for customer integration needs. Streamlined and designed new ordering, receiving, pricing and identification methods for greater efficiency and accuracy. Maintained accurate and applicable inventories. Designed, supervised, and analyzed physical inventory structures.

Operations Manager – Managed two retail sites. Duties included staffing and inventory management, service quality and analyzing marketing awareness and customer satisfaction. Complied financial data and monitored stores growth and expansion.

EDUCATION

Murray State University- Murray, KY

Control Data Institute – St. Louis

University of Kentucky – Community College - Paducah

PROFESSIONAL DEVELOPMENT

Toastmasters – Louisville, KY

CISCO CCNA

Various self-development seminars

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